Mitsubishi Motors Malaysia (MMM) is now offering unaccompanied test drives in the Klang Valley. Yup, you can have the option of test driving a Mitsubishi vehicle without a sales consultant sitting beside you. Of course, you can have the SA with you – the choice is yours.
MMM says that this unprecedented move is because the Klang Valley is seeing strong demand for the Triton Athlete pick-up truck and the Xpander MPV, but Covid-19 still in the community.
“As the nation move towards the endemic era, living with Covid-19 and SOPs are the new-norm challenges that we need to adapt to. As a company, we adapt our business primarily to keep our customers safe. Hence we offer the unaccompanied test-drive option for a peace-of-mind shopping experience. This option will allow our customers to experience the Mitsubishi cars on their terms with limited contact,” said MMM’s CEO Shinya Ikeda.
How does it work? Customers will need to visit MMM’s official website and submit a test drive request. An authorised personnel will then contact the customer to verify and confirm the appointment and make necessary arrangements to deliver the test vehicle to the customer’s location.
Before handing over the keys, Mitsubishi staff will sanitise all the touch points and provide product information. The customer is then free to test drive the vehicle up to one hour, before returning it to the location where he/she started.
“Shopping for a new vehicle present day is different than it was before the pandemic. At Mitsubishi Motors, we saw this as an opportunity to improve our customer’s experience and convenience. Through our online showroom, customers can learn about Mitsubishi vehicles, and they only need to fill up a form to schedule an appointment with our dealers. We will then take care of the rest of the process, right to delivering the vehicle to customer’s doorsteps,” Ikeda added.
Last month, MMM announced a new home delivery service.
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This is great, considering that some car brands employ hopeless sales people who have zero clue on their cars.
Went to test drive the Ativa and all the guy had to say was “oh dunno worr, you press press and see”
oh all the legal and illegal things i can do in that 1 hour……..MMM seems to think the public here is trustworthy and can be assured to look after the car in that 1 hour.
Kesiannye,no 1 wants to come to the showroom for a Mitsubishi test drive ….
So they gave enough fuel just to jalan jalan around a parking lot but not enough to reach another petrol station.
What is the main benefit by doing so?
Actually that is a correct move in this Covid period. I was in a test drive session and it scared the hell out of me when the SA was coughing persistently in the car. Why the hell that the sales manager allowed an SA who is unwell to attend to their customer????