Touch ‘n Go aiming for 4 mil RFID users by end-2024

Touch ‘n Go aiming for 4 mil RFID users by end-2024

Touch ‘n Go (TnG) says it is targeting to have four million radio frequency identification (RFID) customers by the end of 2024, up by a million from the number of users presently.

According to TnG CEO Praba Sangarajoo, the company is optimistic about achieving the target for RFID, as there has been strong growth in its adoption and usage.

“Currently, we have about three million RFID customers, and we are targeting an additional one million users by the end of next year, which is in line with our objective of providing a more seamless and convenient way of making toll payments,” he said.

Touch ‘n Go aiming for 4 mil RFID users by end-2024

He said that beyond enabling seamless payments for tolls, RFID mobility can also enable contactless fuel payments, as Bernama reports. In August last year, TnG and Shell Malaysia launched RFID payment functionality at 88 Shell stations nationwide.

The TnG RFID was first introduced in September 2018, with a pilot project kicking off the system’s deployment. Things haven’t always been smooth operationally, with service disruptions being one of the issues, although steps have been taken to address that.

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Anthony Lim

Anthony Lim believes that nothing is better than a good smoke and a car with character, with good handling aspects being top of the prize heap. Having spent more than a decade and a half with an English tabloid daily never being able to grasp the meaning of brevity or being succinct, he wags his tail furiously at the idea of waffling - in greater detail - about cars and all their intrinsic peculiarities here.



  • Improve the detection system and RFID lanes availability first.

    Like or Dislike: Thumb up 27 Thumb down 1
    • Will not help much since this RFID technolgy was not improved since it was introduced about 40 years ago

      Like or Dislike: Thumb up 8 Thumb down 0
    • It’s a chicken and egg situation here. The detection was tuned down, because we still have gantry, and to avoid picking up other RFID in other lanes. The only way forward is to only use RFID for all cars on road, and have Multi-Lane Free Flow. We were on the way to do that, but thanks to the caveman who protested the removal of SmartTag lanes, we are all delayed. Please, everyone, move on to RFID, so we can go MLFF sooner. The detection will not be improved unless majority of cars using RFID.

      Like or Dislike: Thumb up 6 Thumb down 9
      • The problem is that RFID is a outdated technology, cheap but not developed further since almost 50 years and usual used with things which not run faster than 30-40km per hours. In Europe mostly used to mark christmas trees, cows, and pigs. MLFF everywhere else is a camera system. Without a picture you can have whatever tag you want on your car you will not be able to charge the person (that what you hear on the internet very often: picture or it did no happen) caveman are this RFID guys who dig out a technology which should be burried long time ago

        Like or Dislike: Thumb up 0 Thumb down 1
        • Gomorrah on Oct 19, 2023 at 5:25 pm

          This RFID crap must have prawn behind the stone. A really big fat juicy one.

          Like or Dislike: Thumb up 0 Thumb down 0
  • Target 4 mil users?
    Is this why the smart tag lanes being blocked lately to give false impression?

    Like or Dislike: Thumb up 6 Thumb down 0
    • No, SmartTag is currently almost at 6m and PLUS is trying hard to not help SmartTAG users

      Like or Dislike: Thumb up 3 Thumb down 0
      • Based on one friend of mine, who works for concessionaire, most of the people still use TnG card (almost 60%), the rest is on SmartTAG compatible devices (~ 33%) and the rest on RFID ~ 7%
        and if you pass a toll station then you can see that most of them queue at smart tag because concessionaire dont want to increase, almost nobody at RFID and the rest at TnG gantries

        Like or Dislike: Thumb up 7 Thumb down 3
  • Macam mana ? on Oct 16, 2023 at 12:31 pm

    Almost every time I pass the FRID lane, I saw car is stranded, need to call for assistance. It happened to me too. The system is too troublesome

    Like or Dislike: Thumb up 24 Thumb down 2
  • Not Toyota Fan on Oct 16, 2023 at 12:37 pm

    Smart Tag faster clearance than RFID. Don’t want to get stuck while car in front forward-reverse forward-reverse because cant read RFID.

    Petrol pay with credit card got bonus points, pay next month. Pay with T&G get no points, money deduct immediately.

    Like or Dislike: Thumb up 27 Thumb down 0
  • SURESHK on Oct 16, 2023 at 12:40 pm

    RFID’s queue is much longer than SMART Tags lane. Regret using RFID. Improve the service first before aiming for 4 million users.

    Like or Dislike: Thumb up 25 Thumb down 0
  • Peppa on Oct 16, 2023 at 12:46 pm

    No thanks. I will stay with my reliable smart tag reader.

    Like or Dislike: Thumb up 15 Thumb down 1
  • Kea Was on Oct 16, 2023 at 12:49 pm

    Hahaha funny much as mention RFID kick off since 2018 and after 5 years in Klang Valley most of the toll plaza only have 1 or 2 lanes with RFID and I can almost 80% certain during peak hours you will get stuck in the lane one way or another – one just gotta love Malaysian Crony business and half past 5 years project.

    Like or Dislike: Thumb up 19 Thumb down 0
  • Civic Type Rawr on Oct 16, 2023 at 1:07 pm

    The fact they announced optimistic future projection probably mean they’ve hit a wall. They just want us to think it’s the better option to encourage more people to register. I for one, doesn’t see benefit over my trusty smart tag device with nfc t&g card. I usually breeze through smart tag lane when rfid lanes clogged with whatever problem they had. Easily switch to normal Tng lane too.

    Like or Dislike: Thumb up 14 Thumb down 0
  • What a load of rubbish. Piss-poor service. LDP @ puchong has one lane. well done TnG… dumbasses !!! You want users but don’t want to spend on infrastructure.

    Like or Dislike: Thumb up 9 Thumb down 0
  • Ah Chong on Oct 16, 2023 at 2:00 pm

    Just give out 1 million free RFID stickers. Unless what they mean by that s “we want 35 million revenue”.

    Also, not gonna switch unless there’s more rfid lane, or if I can enter one end using rfid/smart tag and exist using a different method.

    No point when smart tag lane is empty but rfid lane has a 40 car queue.

    Like or Dislike: Thumb up 7 Thumb down 0
    • Their plan is that you have to use RFID and move to their E-Wallet. They hope you buy more over their E-Wallet than over the RFID-Toll – kicking out unwanted competitors from Fin-Tech – as you like – have fun

      Like or Dislike: Thumb up 6 Thumb down 0
  • Kayshaavh on Oct 16, 2023 at 2:17 pm

    Yet, there remains just a single lane open at the Batu Kawan toll booth!! Every day, there are extensive lines of people waiting when commuting to or from work, despite the other lanes being vacant. It seems that improvements to the facility have been overlooked, with a primary focus on increasing profits rather than enhancing the user experience

    Like or Dislike: Thumb up 5 Thumb down 0
  • All lanes RFID on Oct 16, 2023 at 2:45 pm

    1. Make all lanes RFID usable.
    2. Allow for transfer of RFID account.
    3. Make the RFID sticker free instead of current RM35 per sticker). Or just charge RM2 for cost. But give option to collect from TnG service center or pay for postage.

    Sigh…. so easy to increase it to beyond 4m users if you follow the above and also get conversion from Smart-tag.

    Like or Dislike: Thumb up 10 Thumb down 0
  • need better solution on Oct 16, 2023 at 2:56 pm

    why not just go multi-lane free flow that suggested earlier this year?

    Like or Dislike: Thumb up 5 Thumb down 0
    • Well as commented above Crony needed to recoup his business finance and fantasy living when they charge the government at Ferrari price but provide Kancil of 40 years old spec & quality.

      Like or Dislike: Thumb up 5 Thumb down 0
  • seancorr on Oct 16, 2023 at 3:48 pm

    I reverted back to Smart tag. It’s stupid to keep paying RM35 whenever I sell off my vehicles for a new one.

    Like or Dislike: Thumb up 9 Thumb down 0
  • Concerned on Oct 16, 2023 at 7:21 pm

    Am a RFID user since pilot phase, usually maybe 1 out of 30 times failed to detect on first pass, but still can drive 20 kph for detection.
    But since maybe a month or so ago, 1 out of 2 times failed to detect on first pass, despite even stopping altogether near the reader pillar.
    Consulted TnG office, the proposed solution is that because it is pilot phase tag, recommended to change to new one. Facepalm

    Like or Dislike: Thumb up 3 Thumb down 0
  • Nope, I’ll never get rfid. Passive rfid is a step back from active rfid/nfc tech like smart tag. That’s why it fails all the time. Also prone to wear and tear due to car wash or weather. Who was the dumbass that suggested this archaic technology? Plate recognition is the future

    Like or Dislike: Thumb up 5 Thumb down 0
  • Sohem no 1 on Oct 17, 2023 at 11:41 pm

    What a joke, LDP toll damsnsara only got one RFID lane in & out coz jam every day. Even tng lane r more faster. Add more RFID lane 1st.

    Like or Dislike: Thumb up 1 Thumb down 0
  • The problem with MLFF is not if you want to RFID or SmartTAG, MAXTAG or whatever TAG. It is the problem that there is no barrier anymore and Concessionaires have to find the violators and charge them. Concessionaires are building your highways on PPP (Private Public Partnership) basis. This means they invest and have to get the money back somehow. Therefore -> TOLL. If they do not get paid no one will build another highway and Government will have to increase Tax to build new ones. And instead that only the people who drive on highways have to pay, all of us have to pay. The technology is not the problem and the TAG not at all. A MLFF System does not need a TAG. A TAG supports the MLFF System but nothing more and if it is SmartTAG or RFID does not matter. If you dont have a pciture of the car and cannot fit it to a person who has to pay you can forget it

    Like or Dislike: Thumb up 1 Thumb down 0

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