J.D. Power to exit ASEAN and Australia markets

J.D. Power to exit ASEAN and Australia markets

If you’re an avid buff of statistical data from consumer surveys such as the Malaysia Initial Quality Study (IQS), Customer Service Index (CSI) and Sales Satisfaction Index (SSI) published annually by J.D. Power, well, here’s some bad news – you won’t be seeing future editions of these beyond 2020.

That’s because the automotive industry market research firm is set to leave the ASEAN market entirely, along with India, Taiwan and Australia. The move – announced in a letter to clients – is part of a restructuring being carried out by investment company Thoma Bravo, the new owner of J.D. Power, GoAutoNews reports.

The syndicated surveys carried out by the company, of which the detailed results are then sold to interested parties, are due to come to an end in these markets by the middle of next year. Markets it is covering in the ASEAN region include Malaysia, Indonesia, Thailand, the Philippines and Vietnam.

The firm said it will close its Australian office at the end of this year and its Bangkok and Singapore offices in the second quarter of 2020, once current client projects are completed. All new consulting projects will be transferred to its offices in the United States, Tokyo, Beijing and Shanghai.

In Asia, the company will now focus on China and Japan, but said it will consider undertaking research in the markets it is leaving for a specific client, providing it is profitable to do so.

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Anthony Lim

Anthony Lim believes that nothing is better than a good smoke and a car with character, with good handling aspects being top of the prize heap. Having spent more than a decade and a half with an English tabloid daily never being able to grasp the meaning of brevity or being succinct, he wags his tail furiously at the idea of waffling - in greater detail - about cars and all their intrinsic peculiarities here.



  • Chavez on Nov 21, 2019 at 11:56 am

    When all those fake surveys they purvey showing Japanese and their celup brands constantly at the top despite the mounting problems real owners are facing, many find their surveys unbelievable and untrustworthy anymore.

    Sad to see such established brand gone but since their integrity have been compromised because of sponsor money, better they leave now instead of leaving us with a bitter taste of their downfall.

    Adios JD Power!

    Like or Dislike: Thumb up 18 Thumb down 4
    • Khalid on Nov 21, 2019 at 10:53 pm

      Totally agree when their survey always show Japanese and celup Japanese brands at the top even though problems and issues like takata air bags , unintended acceleration Toyota , average ncap results, boring Japanese car driveability , less attractive exterior design , lacking androit and Google connectivity , lacking safety features and etc .

      This makes reader lost interest in their bull shit JD Power survey and hence, JD Power did not get good revenue.

      Now JD Power is going to praise China cars a, the overrated Japanese car to the roof upon leaving Asean . Hence , better for prepared to hear again China cars will on the top
      For reliability without durability and safety mentioned.

      What a joke JD Power had becomes
      Irrelevant anymore . They deserve not to make monies for producing fake survey results

      The sooner JD Power leave , they better for everyone .

      Like or Dislike: Thumb up 2 Thumb down 0
  • Ouch Dee on Nov 21, 2019 at 5:36 pm

    Oh… Bye bye.

    Like or Dislike: Thumb up 1 Thumb down 0
  • “Results are sold to interested parties.” That just sums up JD Power lack of credibility and transparency.

    Like or Dislike: Thumb up 5 Thumb down 0
  • Ex VGM staff on Nov 22, 2019 at 8:08 am

    Some 5 years ago VW was rated worst in after sales satisfaction.

    Then last year it was Honda’s turn.

    Does this mean we may never find out the worst service provider anymore?

    Means they can go back to tidak apa attitude, work cincai and all complaints will be swept under the carpet?

    Like or Dislike: Thumb up 1 Thumb down 0
  • john doe on Nov 22, 2019 at 8:46 am

    finally no such annual BS report again!! LOL

    Like or Dislike: Thumb up 2 Thumb down 0

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