Volkswagen Passenger Cars Malaysia (VPCM) has announced that all its authorised dealerships in the country are now either 3S or 4S centres. VPCM says that this is part of the company’s Volkswagen Cares initiatives to enhance ownership experience for customers.
There are currently 17 VW dealerships and one service partner, which are located in key regions across Malaysia to provide customers with sales and after-sales services. Of this, 14 are 4S centres (sales, service, spare parts and body and paint services), three are 3S centres and one is a 2S centre.
While not all outlets are 4S centres, VPCM says that “all dealer groups are equipped with the expertise and facilities to handle body and paint services”.
In addition to strengthening the dealer network, VPCM is continuously working with its dealer partners to enhance customer satisfaction. The company says that these efforts are evident in the Car.Advisor ratings given by customers.
Volkswagen Malaysia achieved an average 4.93/5 stars for its sales experience on Car.Advisor, while after-sales services received 4.76/5 stars – these annual results are as of April 2022. Car.Advisor is described as an independent third-party platform that manages customer satisfaction for the Volkswagen brand. Ratings and reviews for each dealership are transparently shown on the website and accessible by the public.
“Customer service makes all the difference because it elevates the ownership experience. Now with a strong network of 3S and 4S centres, we are providing convenience for Volkswagen owners from around the country. We are also practising transparency with our customer satisfaction because ratings and reviews are available on the Car.Advisor website, and this pushes us and our dealer partners to continue improving our offerings too,” said VPCM MD Erik Winter.
Looking to sell your car? Sell it with Carro.
Good work management, good quality and good aftersales service. Improvement more to come
Whats the point of excellent after sales service,if the VW car keeps breaking down umpteen times?
Make sure,you have deep pockets when you buy VW cars,they cost a bomb to maintain.
I owned vw passat 2019. So far, volkswagen gives better peace of mind and no issues for my car. One neighbour also told me that he also have volkswagen but 1 year earlier than mine. He still quite happy driving volkswagen. Time for you to buy one volkswagen.
My VW is 2018, no problem at all. Just undergo regular servicing only. Looking forward to buy VW Arteon after this, cant wait :-)
Copy paste: “Ape benda la yg ko merepek ni”
Copy paste,ini forum Inggeris..faham…u nak bincang BM,tolong pergi ke paultan bahagian BM,jangan merepek sini,dude.
This is Malaysia, if you don’t know BM. Leave here and go back to school. Stop your merepek.
Copy paste: “Excellent example of simply typing a comment by plucking info from thin air.”
my 2018 passat B8 is running smoothly just normal services every 15k & wear and tears replacement….just got another VW 2 months ago, a mark 8 GTI. At this price range, nothing beats a VW in term of driving and handling.
Squeezing all the under-warranty repairing to fewer dealerships that banging on small sales volume. R.I.P. to the glory days of VW 2011-2013
Well done VW Msia, lots of improvement seen since my 1st Mk6 bought in 2011 ….up to my latest mark 8 GTI just purchased 2 months ago….in btw, owned a x touran & polo sedan…now still have a 2018 B8 passat….seen the improvement wt the service centre along the years. Keep it up