All VW dealerships in Malaysia are now 3S/4S centres

All VW dealerships in Malaysia are now 3S/4S centres

Volkswagen Passenger Cars Malaysia (VPCM) has announced that all its authorised dealerships in the country are now either 3S or 4S centres. VPCM says that this is part of the company’s Volkswagen Cares initiatives to enhance ownership experience for customers.

There are currently 17 VW dealerships and one service partner, which are located in key regions across Malaysia to provide customers with sales and after-sales services. Of this, 14 are 4S centres (sales, service, spare parts and body and paint services), three are 3S centres and one is a 2S centre.

While not all outlets are 4S centres, VPCM says that “all dealer groups are equipped with the expertise and facilities to handle body and paint services”.

All VW dealerships in Malaysia are now 3S/4S centres

In addition to strengthening the dealer network, VPCM is continuously working with its dealer partners to enhance customer satisfaction. The company says that these efforts are evident in the Car.Advisor ratings given by customers.

Volkswagen Malaysia achieved an average 4.93/5 stars for its sales experience on Car.Advisor, while after-sales services received 4.76/5 stars – these annual results are as of April 2022. Car.Advisor is described as an independent third-party platform that manages customer satisfaction for the Volkswagen brand. Ratings and reviews for each dealership are transparently shown on the website and accessible by the public.

“Customer service makes all the difference because it elevates the ownership experience. Now with a strong network of 3S and 4S centres, we are providing convenience for Volkswagen owners from around the country. We are also practising transparency with our customer satisfaction because ratings and reviews are available on the Car.Advisor website, and this pushes us and our dealer partners to continue improving our offerings too,” said VPCM MD Erik Winter.

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Danny Tan

Danny Tan loves driving as much as he loves a certain herbal meat soup, and sweet engine music as much as drum beats. He has been in the auto industry since 2006, previously filling the pages of two motoring magazines before joining this website. Enjoys detailing the experience more than the technical details.

 

Comments

  • Fillers on May 20, 2022 at 5:54 pm

    Good work management, good quality and good aftersales service. Improvement more to come

    Like or Dislike: Thumb up 10 Thumb down 0
    • Copy Paste Merepek on May 20, 2022 at 7:58 pm

      Whats the point of excellent after sales service,if the VW car keeps breaking down umpteen times?
      Make sure,you have deep pockets when you buy VW cars,they cost a bomb to maintain.

      Like or Dislike: Thumb up 3 Thumb down 37
      • OceanDraw on May 20, 2022 at 9:28 pm

        I owned vw passat 2019. So far, volkswagen gives better peace of mind and no issues for my car. One neighbour also told me that he also have volkswagen but 1 year earlier than mine. He still quite happy driving volkswagen. Time for you to buy one volkswagen.

        Like or Dislike: Thumb up 15 Thumb down 1
      • Katheryne Wong on May 20, 2022 at 10:18 pm

        My VW is 2018, no problem at all. Just undergo regular servicing only. Looking forward to buy VW Arteon after this, cant wait :-)

        Like or Dislike: Thumb up 4 Thumb down 0
      • Copy Paste on May 21, 2022 at 12:41 am

        Copy paste: “Ape benda la yg ko merepek ni”

        Like or Dislike: Thumb up 8 Thumb down 1
        • Dong Gor on May 21, 2022 at 11:42 am

          Copy paste,ini forum Inggeris..faham…u nak bincang BM,tolong pergi ke paultan bahagian BM,jangan merepek sini,dude.

          Like or Dislike: Thumb up 0 Thumb down 13
          • English Teacher on May 21, 2022 at 1:54 pm

            This is Malaysia, if you don’t know BM. Leave here and go back to school. Stop your merepek.

            Like or Dislike: Thumb up 7 Thumb down 0
          • Copy Paste on May 21, 2022 at 2:21 pm

            Copy paste: “Excellent example of simply typing a comment by plucking info from thin air.”

            Like or Dislike: Thumb up 3 Thumb down 0
      • my 2018 passat B8 is running smoothly just normal services every 15k & wear and tears replacement….just got another VW 2 months ago, a mark 8 GTI. At this price range, nothing beats a VW in term of driving and handling.

        Like or Dislike: Thumb up 2 Thumb down 1
  • Eat My Smoke on May 20, 2022 at 7:10 pm

    Squeezing all the under-warranty repairing to fewer dealerships that banging on small sales volume. R.I.P. to the glory days of VW 2011-2013

    Like or Dislike: Thumb up 2 Thumb down 4
  • Well done VW Msia, lots of improvement seen since my 1st Mk6 bought in 2011 ….up to my latest mark 8 GTI just purchased 2 months ago….in btw, owned a x touran & polo sedan…now still have a 2018 B8 passat….seen the improvement wt the service centre along the years. Keep it up

    Like or Dislike: Thumb up 1 Thumb down 1
 

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