Click to enlarge screencap
Volkswagen Malaysia is having a “Volkswagen DSG Service Campaign” to address possible issues with the firm’s twin-clutch gearbox. The company is in the process of sending letters to owners, inviting them to bring their car in for a software update. It will be free, of course, since VWs come with a five-year unlimited mileage warranty.
Below is a quote taken from the Volkswagen Malaysia Facebook page. You can also click the image above to view the screencap.
Hi everyone, we’d like to announce that we are currently carrying out a Volkswagen DSG Service Campaign. This is being done to address possible issues with the DSG transmission. However, we would like to remind everyone that these possible issues is not in any way safety related.
Letters are being sent to Volkswagen owners inviting them to bring in their cars for a software update at a time of their convenience. All Volkswagen vehicles are covered by a 5-year unlimited mileage warranty and a 5-year mobility guarantee.
Those who have not received their letters or for those facing similar issues with their cars, please contact us at 1-800-88-8947, via our email at [email protected], or visit the nearest Volkswagen authorised dealership near you
In the said FB posting, Volkswagen Malaysia answered a question, elaborating on the possible DSG issues:
Currently, the software supporting the 7-speed DSG may (in rare cases,) cause inefficient gear engagement. The software update will help to optimise gear shifting in the DSG for improved gear efficiency. As of yet, the update has not been known to cause any other problems.
Besides going to the dealership, VW owners can call 1800-88-8947 or email [email protected] for more info.
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AI-generated Summary ✨
Comments about the Volkswagen DSG Service Campaign reveal mixed sentiments. Many owners and potential buyers are concerned about the reliability issues associated with DSG gearboxes, with some reporting frequent breakdowns, jerking, stalls, and slow response even after software updates. Several mention the long repair times, poor after-sales service, and hesitation to buy VW due to these problems. Others compare VW unfavorably to Japanese brands, citing higher maintenance costs and perceived lower reliability, while some fans defend VW's technological advances. Some comments suggest that VW is trying to address the issue through software updates but acknowledge that the problems may be more systemic, leading to skepticism about the effectiveness of such campaigns. Overall, the sentiment is largely negative, emphasizing concerns over durability and customer service.