Ford, through its distribution partner, Sime Darby Auto Connexion (SDAC), officially opened a new 3S centre in Klang today. Located along Persiaran Raja Muda Musa, the new facility is one of Semangat Anggun Auto’s three Ford dealerships.
The Klang 3S centre has a showroom that is open seven days a week, plus a lounge with free WiFi, TV and other amenities. The adjacent service centre, open six days a week, has three service bays and is equipped with the latest Ford diagnostic tools.
“We continue to further enhance our dealer network and customer service offerings to support the ongoing product-led transformation of our business in Malaysia. This upgraded facility will help support our efforts to provide the very best customer and ownership experience,” said David Westerman, MD of Malaysia and Asia Pacific Emerging Markets, FoMoCo.
With the new addition, the brand now has 47 dealerships nationwide that offer both sales and service, with plans to reach the 50 mark this year. Plenty of new cars from Ford this year too – the just-launched Fiesta 1.0L Ecoboost will be joined by the EcoSport SUV, Fiesta ST hot hatch and the Transit van.
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AI-generated Summary ✨
Comments reveal frustrations over spare parts delays, especially for Ford vehicles like Fiesta and Focus, often taking several months to arrive, which affects ownership experience. Many owners cite reliability issues with dual-clutch transmissions (DCT), including jerking, shuddering, and costly repairs, leading some to advise caution or avoid models with DCT. There is concern about poor after-sales service from SDAC, with lengthy wait times and lack of parts, impacting satisfaction. Despite the negative feedback, some owners still enjoy driving Ford cars and appreciate their performance, but overall sentiment emphasizes the need for Ford to improve parts availability, reliability, and service quality. The comments highlight a divide between Ford enthusiasts and those affected by technical and service issues.