JD Power has released its 2015 Malaysia Initial Quality Study (IQS) that measures the number of problems owners experience with their new vehicles. The study is based on responses from 2,622 new vehicle owners who purchased their vehicle between August 2014 and June 2015, and was fielded between February and August 2015.
For this year’s study, 41 passenger car, pickup and utility vehicle models from 15 brands were included. The study examines more than 200 problem symptoms covering eight vehicle categories – vehicle exterior; driving experience; features/controls/displays; audio/entertainment/navigation; seats; heating/ventilation/air conditioning; vehicle interior; and engine/transmission.
The vehicles are then segregated into four different segments – compact, entry midsize, SUV and MPV/van – where they will be given a score based on problems per 100 vehicles (PP100). Lower PP100 scores indicate a lower rate of problem incidence and, therefore, higher initial quality.
For the compact segment, the Perodua Axia managed to obtain a score of 89 problems per 100 vehicles (89 PP100), well under the compact average of 98 PP100. The Perodua Myvi and Proton Iriz occupied second and third places with 107 PP100 and 110 PP110, respectively.
Meanwhile, the Honda City topped the entry midsize segment with 68 PP100, which is well below the segment average of 90 PP100. Both the Toyota Vios (77 PP100) and Nissan Almera (85 PP100) were ranked better than the segment average as well.
Honda’s impressive results continue into the SUV segment, with the Honda CR-V reporting just 31 PP100, folllowed closely by the Mazda CX-5 with 33 PP100. Both SUVs are positioned under the segment average of 52 PP100, the lowest among all segments. In third place is the Honda HR-V crossover with 67 PP100.
Finally, the MPV/van segment saw the Toyota Avanza take first place with 36 PP100, followed by the Nissan Grand Livina (55 PP100) and the Perodua Alza (95 PP100). The latter scored worse than the segment average of 90 PP100.
The study, now in its 13th year, revealed a few key findings as well. Among the problem categories, the vehicle’s driving experience was most reported by owners (17.8 PP100), up by 3.9 PP100 from last year. Seats, meanwhile recorded the fewest problems among the problem categories at 5.0 PP100.
Additionally, excessive wind noise was the most frequently cited problem at 6.2 PP100. The second most frequently reported problem is noisy brakes (3.3 PP100), followed by floor mats that won’t stay in place with 2.6 PP100.
JD Power’s study also revealed the importance of the salesperson. When a comprehensive explanation of the vehicle and its features were provided by the sales person, owners report an average of 79 problems per 100 vehicles (PP100), as opposed to 163 PP100 when only a partial or zero explanation is given.
It also highlighted the importance of test drives where a majority of customers (59%) in Malaysia took one during their vehicle buying process. Customers who took a test drive reported an average of 74 PP100, while those who did not reported 97 PP100.
Do you agree with the results from this year’s JD Power 2015 Malaysia Initial Quality Study? Let us know what you think in the comments section below.
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Surprised that the HR-V is so not reliable, compare to big brother, CR-V
Pity the Toyota salesman like Same Lorrr. He has ZERO sales from Altis and Vios. His bread and butter is Hilux sales. That is now hit big time.
Nobody looks or talks about the new Toyota cars even because Malaysians cannot forget how UMW has been cheating Malaysians for 20 years by not giving VSC in the Altis, Vios, Hilux and even the base Camry.
So, everybody have boycotted Toyota junk cars. This is even so when many people realized that Toyota salesman over the years aggressively bad mouthed Korean and other brands falsely accusing of low RV
The truth is, Toyota RV is one of the worst because Malaysians now, even your pasar lady selling ikan tenggiri, also know, UMW has been cheating Malaysians by taking out the VSC and reducing the number of airbags to make more profit at the expense of our safety and family lives.
I appeal to all PT readers, pls donate Pampers to all UMW Toyota branches because the UMW salesman are crying like newborn baby.
Even Same Lorrrr has disappeared. Probably selling panties and bra full time.
Now we know why this uncle is quiet.
As you can see, Toyota models all have less problem than average, this is called QUALITY.
I never told you Vios has VSC, how can you say we cheat you? Funny thing is, when you can’t work harder to afford our VSC vehicles, you blame us. Love VSC so much? Go get an Iriz/Preve lar… You just need to spend your weekends and annual leaves at Proton SC only. Simple.
Toyota good sales, can see from the sales figure. As result, I am on vacation enjoying my holidays and bonus. You can talkok bullshit bash whatever you like, like I will give a damn at Tokyo.
By the way, I am getting my 4th Lexus this month. Work hard you kimchi drivers.
Not giving vsc is not cheating. Putting in a device to get higher safety rating and remove it quietly later is cheating. Diverting attention wont save you from this very big trouble. Cheater.
Also surprise is Vios. Despite same old platform of more than 10 years, posses more problems than City.
Toyota now havng bad karma in Malaysia. All walks of live and the new Y generation have labelled Toyota as the Moving Coffin. their sales arekosong to the Y Generation. Only one or two old uncles still buy it not knowing they are buying a Moving Coffin with No Safety featues
In overseas, Toyota is highly respected. But in Malaysia, Toyota now has become a laughing stock. If you buy one, people secretly laugh at you thinking you are the dumbest person in town cause the Toyota is heavily stripped of its safety features. Now somemore, Picanto, comes with 6 airbags and can be safer than a Camry!
Malaysians already now know how Toyota has been cheating people. Until today, even RM150k Camry got no VSC and only 2 airbags. Paultan already wrote long article how vital VSC is 3 years ago and yet UMW don’t care a damn for our lives.
Global price of Camry with 10 airbags and VSC is US$22,000. Besides VSC and 10 airbags, the global Camry has about 20 other safety features that is NOT in our Camry. These features are standard and free on the global Camry.
UMW don’t care about your life. you die or vegetable, they don’t care, janji untung lebih. they take out safety features to save cost. Yet, they charge us 3x the global price of US$22k. We buy for RM180k a heavily stripped down car. Same with Altis. Same with Vios.
Worse still, it is CKD and Made in Malaysia. The price is even cheaper. If US Toyota is sold at US22k and still make a profit, you can bet that UMW will get this car at country distributor price of US15k. CKD it, it will be US$12k (about RM40k). But they sell to Malaysians for RM180k.
Camry Hybrid even better. US$26k. Come to Malaysia no tax. But sold for RM175k
Check the new Harrier 2.0 from grey import. Recycle the old engine and gearbox from Wish 2009.
again with your same “global price” crap, there is car price as “global”
Yea yea.. write long essay still wont save your proton from the tethergate scandal.
Nice one by Toyota Avanza, but sadly most Avanza gonna end up in workshop not for its problem, but coz lack of safety and easy to roll over.
also for vios
truly… only the old avanza.
the latest avanza already have VSC secretly built in.
then, lets have a test drive and try it
;)
lets confirm it
Are you sure?? Please prove it because i can’t see it in the specs listed. VSC is totally missing from the spec sheet.
something is not right, HRV is 3rd but still worse than the avg. what statistic it apply here?
“Malaysian” statistics
its a new model with a new combo of engine gearbox..plus new feature like brake hold…no surprise there
Please, show the bottom 3 of each category. where’s the big hoo-hah K3 Elanpra Solanjo Tucason?
this kind of selective comparison is kind of boring.
what i see:
Honda HR-V = way below average.
Proton Iriz = way below average.
Perodua Alza = below average too.
Rubbish Myvi below average too
My fren bought new Altis…after he cek some website he found most of the new owners (inc himself) faced same poblem
-knocking sound in front suspension
-excessive wind noise from passenger side
-rattling sound from passenger side door after 3000km
-contiunous knocking sound when brake pressed after didnt drive for two weeks (dissapeared afterwards)
-very loud knocking sound from rear wheel when brake released especially if left for few days
-very poor roof sound insulation, very loud noise when raining
-poor speakers
-other issues like mirrors easily fogged when raining at night due to aircon design or too cold, car move backwards in slopes when brake released, paint seems to chips off easily etc
And mind u he previously drove a very old Wira
“contiunous knocking sound when brake pressed after didnt drive for two weeks (dissapeared afterwards)” = That I can answer is cause by ABS.
aiyo, the disc brake rusted la…
Bradder Jobless,today you can send your Altis or Vios to any of their service centres…..most likely they will service the car on the same day .Previously,you have to make reservations for warranty servicing.
Why?
Their sales volume have plunged badly compared to resurgent Honda.
UMW …quite badly run nowadays like Sime Darby(facing cash flow problems now)…seems lost,like Protong.2 years ago,when I ask for discounts for the Vios,the salesman said “Only free umbrella”.Today,the same salesman said BIG DISCOUNTS,free tint,umbrellas,free full tank,free lockset,free special doormats, and free condoms(from his own pocket,this item).
GLC s in Bolehland are no longer goldmines.They are sewage filters.All because of EVERLASTING PERLINDUNGAN.
UMW majority shareholder is the Government of Malaysia. It is the Government of Malaysia that is giving you low spec cars.
Infact, ALL car companies in Malaysia are majority owned by the Government. Anything goes wrong, you got no one to complain to. There is no Obbudsman nor can you go to the courts. No judge with balls will allow you to win the case against the the car company because there goes the judge’s promotion in the judiciary.
In overseas, car buyers can sue the car companies. Not in Malaysia. If you are unhappy, they tell you to podah.
your friend must have mistaken his wira to an altis. as you know, some people like to day dream and imagine things they cannot afford.
My 4 Lexus at home have no problem at all.
Finally you admit Lexus = Toyota
Don’t have to talk much here. Just buy cars tested and scored EuroNcap 5 Stars. But before buying must make sure cars have at least 6 airbags, ESP/VSC. For today, you can even buy cars with Blind Spot Assist, Rear Traffic Monitoring & Autonomous Braking for RM120k. Please buy responsibly and care for your family members.
Told ur fren a lesson dun listen ppl especially those say good in Toyota n talk bad other brand.
RV is not important at all if u want use ur car more than 5 years.
Reliable cannot depend on previous models or brand even though the previous models very success.
The interior design must give ur very impress bcos u sit inside, boring design like Toyota will make u suffer.
Finally, Safety 1st.
Knocking sound probably due to handbrake stickiness. Especially rainning season. Try leave it in garage without handbrake pull for another 2 weeks then try again. Good luck
Who gives a Fxxk what u say man.
I personally drive one Altis brand new. After 15 months until today, No such problems at all. Either you have nothing else better to do in life or just being a smartass about cars.
Anyone can say this car have problem and talk shit and downgrade a car.
Anyone can talk shit about cars or they are actually giving honest comments based on the car they currently own.
At the same time anyone can also say they owned the car and has driven it for years without problems but actually does not actually own such car.
Driving an Altis, I don’t have all the above problem? Are you sure, your friend is the owner?
what happen to proton?
Most Proton fanboys now in silence cricket mode. Krik krik krik krik
No need to say anything, clearly safety is not a concern here, if it is those sushi with takata airbags, firing power window control , stuck brake etc should go to the end of chart
Since you are still talking about takata airbags then your scope should not only involve sushi cars. A quick check and many more brands are included in the Takata problem.
BMW, Ford, Chrysler, GM, VW, Mercedes Benz, Ferrari, Tesla, Volvo trucks, Land Rover.
So you should also say no to Germans and Americans as they are all affected plus luxury vehicles from Ferrari and Land Rover
Wrong. Mercedes is least affected by takata event as they used their own airbags most of the time. Only their US models SL and SLK (March 19, 2014 through May 5, 2014) used takata and were immediately recalled on July 17, 2014 and rectified.
Proton is waiting for the undertaker.
No need survey.They have been having annual audits/surveys/sports carnivals for the past 30 years.
Tun said “Lazy”….not only for his bakery staff who cheated him,but should direct his comments to Protong staff.
Don’t you read that the latest Proton model ie Iriz is among the top 3. Be truthful and please appreciate when the appreciation is due. Hope for the same or better quality from Proton from now on.
this is only initial quality.
how about long term usage?
Long term usage is boring, always Toyota win.
Paultan should have charts like ‘Safety Chart’.
Boring and RV goes down faster than dropping rain
And none in top 3 are kimchis
Hyundai n Kia are buried alive by jap brand car kaw-kaw
I hope we can keep this going .nothing better than word of mouth of actual owners
That’s why i always said buy avanza better than Vios
Axxx simply close one eye on Proton Iriz. Ha Ha Ha Ha!
Why i close one eye on Proton Iriz
u wd think myvi , which has been in production since Adam and Eve , wd top the list since nothing has changed apart from bumpers and leather seats…
anyway , these JD power surveys are not really exact science…probably the sample rate is very small , and we all have someone we know who have problems with their cars that are top of this list!
How about vw? It will be no less than 1,000 PP100.
So… thats why Toyota trying so hard promoting The Vios,
Vios more problematic,
RV going down
Vios is amazing. Have you seen the latest video promo? They can drift without leaving skid marks.
Proton junk got many people support, Toyota quality people hate. In conclusion, most of the Malaysian are stupid.
People vote with their wallets. Dont be swayed by what you read in paultan discussion threads.many of them are payolas.
SO give support to Toyoda moving coffins, noone stops you.
Proton junk got many people like, Toyota quality people hate. In conclusion, most of the junior Malaysian are stupid but act like professional.
Go ask your B N ajib bring down the car price then watch Malaysian choose Proton, Toyota or Benz, BMW… Talk about professional BN leaders have none !!!
i really hate u george!. u do not belong here. u are more fitted in malaysia kini dot com and any other media that belongs in that group.
I find that Proton Iriz is a value for money car. Those who gave the negative comments are likely have not driven it. Handling is superb in its category. I find very very few problems driving this car.
Not even a year, sure very few problems.
Don’t you read that they are surveying only new owners. Your statement also kind of good testimony to Iriz’s quality compare to many other brands and model thatt despite produce earlier than Iriz but still could not resolve most of their problem.
My earlier comment was probably marked as spam because of the web link, so here’s the same one, join them together for the link;
Please take JD Power surveys with a pinch of salt.
Why ? Read this : motoring-malaysia. blogspot. my/2015/11/jd-power-asia-pacific-2015-malaysia.html
If you’re too lazy to read, basically, what he pointed out was that when the owners were briefed by their SA or READ THE MANUALS (R.T.M.), they reported LESS problems with their cars. Those who didn’t reported more problems on average.
Also, owners of SUVs reported fewer problems because they are mostly from well-to-do, educated families. Otherwise, they couldn’t afford RM150k SUVs. Those Axia, Myvi and Iriz owners are mostly first-time, student or low-income owners, so chances are, they still have a lot to learn. By right, small cars USUALLY give less problems, because they’re simple and quite bare bones, as opposed to bigger luxury cars.
It is not right to fault the manufacturers for the stupidity of their customers. Before you complain about a problem, read the manual first.
Aero, you’ve got a point there.
my 5 years ford focus 0 defects…so what is the rating?
trade in only worth 15k
“Among the problem categories, the vehicle’s driving experience was most reported by owners (17.8 PP100),”
Surprisingly with this result, they mean the dissatisfaction of driving experience since day 1 they got their new car, or over the time something has broken/degraded thus causing the problems?
I thought the top problems were supposed to lead by features/control/display or even infotainment categories which in general electronically basis that easier to cause more problems.
Like the aircon knob in Iriz, on day 1 physical/tactile feedback felt like not functioning.
It is the orgasm/frustration when the owner 1st sit into their car. eg.
– When you sit into City – “not bad”
– When you sit into Vios – “ok”
– When you sit into Almera – “meh”
or
– When you sit into Axia – “meh”
– When you sit into MyVi – “duh”
– When you sit into Iriz – “shit is this thing working or not”
Of course no problem if you go straight into coffin, lol.
That is why you will never go wrong with sushi cars
Maybe this IQS should include bottom 3 of most problematic cars for every segment, so that can we can avoid purchasing them.
2 days still no new posts? what R U doing?
They will post that your grandson was born under the name of Najib
Gerard, instead of the less problematic cars, I think most readers here also very interested to know the MOST problematic cars.