Bahaya menggunakan lebuhraya PLUS Gurun Pendang sekarang.Aku di denda 9.40 sen dan bayaran Tol 3.00 sahaja tapi di cas…
Posted by Damar Wulan on Saturday, 8 October 2016
PLUS has come out to answer accusations that it had “punished” a highway user for “spending too much time” at a Gurun R&R, saying that the reason behind the additional charges is likely the ‘Long Journey Time’ (LJT) penalty.
The penalty has been in place for some time, in order to punish individuals who abuse its transit ticketing system. According to the highway concessionaire, among the tactics used to trick the system include switching, keeping and manipulating the transit cards. Records also indicate that the number of such cases is increasing every year.
The LJT penalty may apply to motorists who exceed the duration of the trip from an entry toll plaza to another toll plaza in a closed toll system (where users are required to take a transit card when entering a highway, and returning it while making the payment at the exit toll plaza).
As an example, the journey following a certain speed between the Gurun and Pendang toll plazas ideally will take 30 minutes. To this time, 138 minutes will be added in order to account for the possibility that the highway user stops over at the Gurun R&R. If users exit at the Pendang toll plaza exceeding the allotted time, the LJT penalty will apply if they can’t provide a reasonable excuse/evidence.
The duration of the journey is determined based on a set formula and calculation (following a certain speed), and PLUS will also use its record of all incidents (accidents, traffic jam, maintenance works) that could cause highway users to exceed the predetermined travel time. Toll booth operators will take into account all these information before deciding if the LJT penalty is applicable.
If the LJT penalty has already been paid, PLUS will pay back the amount of the penalty if the user can present proof later on. Furthermore, those who operate stores and stalls at R&R areas will be exempted from the penalty due to their working hours.
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AI-generated Summary ✨
Comments express frustration and skepticism towards PLUS's "extra charges" and penalty system, viewing them as unfair and exploitative. Several commenters highlight that charges for overstaying or resting at R&Rs are unreasonable, especially when highway delays or emergencies occur. Many feel the system unfairly penalizes genuine users without clear signage or warnings, and some criticize the lack of compensation for traffic congestion or delays caused by PLUS’s inefficiencies. There are concerns about system manipulation, with suggestions for CCTV proof or fairer practices. Overall, sentiments are negative, with accusations of unfair profit-making, lack of transparency, and poor customer service, emphasizing that the toll system should better accommodate real travel circumstances.