All 94 toll plazas operated by PLUS Expressways – spanning from Juru, Penang to Skudai, Johor – commenced electronic operation from noon today, the highway operator announced.
“Starting today, no more cash payments will be accepted, and PLUS highway users are required to pay toll (charges) via the PLUSMiles card, Touch ‘n’ Go card, or SmartTag. This will contribute to smoother and faster toll transactions at toll plazas,” PLUS Malaysia MD Datuk Azman Ismail said.
The electronic toll collection (ETC) system is 300% quicker than the manual cash transaction system, according to PLUS. By its calculations, a SmartTag lane can handle up to 16 transactions a minute or 1,000 vehicles per hour while a Touch ‘n’ Go lane can manage 10 transactions a minute or 600 vehicles per hour, compared with the manual cash lane which can handle up to three transactions a minute, or 180 vehicles per hour.
Sales and top up lanes will be set up to enable the public to purchase electronic cards before entering the highway, according to Azman. Currently, there are more than 9,000 top-up locations across the country, including ATMs, petrol stations, 24-hour convenience stores and shopping centres, he added.
Also along the PLUS highway are over 50 locations at which users can top up their electronic cards free of surcharge. These include Petronas stations at 14 locations, Shell stations at 16 locations, BHP and Caltex stations, each with two locations, and one Petron station. Additionally, there are also 15 self-service kiosks along the PLUS highway, as well as three toll plazas with Touch ‘n’ Go top-up services.
Most may already know this, but PLUS reiterated that the MyKad can also be used for toll transactions along the highway. It functions just as a Touch ‘n’ Go card does, only requiring the user to have sufficient credit in the MyKad for the electronic toll transactions to be made.
User adoption of electronic payment methods currently stands at 92%, Azman said, though he added that he is confident that a 100% adoption rate will be reached very quickly.
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Late by 12 years. Don’t know what they are thinking at LLM and plus.
All toll concessionaires with PLUS should get all petrol stations along the highway to have top up facilities without charge if sincere to make Touch n Go card successful like similar ones in HK, Japan or SG.
Already take money in advanced from people put in bank and raking in interest, 50 cents cannot spare ke?
100% electronic, less manpower needed, toll rate should be lesser right?
cannot like that. How the kroni can make money like that?
In the first place, kroni already charge our gomen RM100 million per 1 KM of highway. Highest in the world despite using super cheap bangla workers.
Based on this list touchngo.com.my/CMS/Personal/TNG-Reload/No-Reload-Fee/, seems like very variable and it depends on the service operator to waive the service charge or not. The 50sen dun go into TnG actually. Then again list not really updated thou cuz Pet at Serdang exit has fee waiver.
Vote for no reload fee and no service charge for usage. If operator don’t want to absorb fee don’t put TnG.
Not sure how u can vote for no service charges by the service providers, unless ur significant shareholder in TnG or PLUS.
But there is a service charge free epayment: PLUS miles. Not as flexible as TnG thou.
I serious don’t understand why shopping centres charges extra 10% for using TnG. Not fair for us users.
Come on, I am pretty sure the cost of the ticketing machine and maintenance would cost more, why not go full electronic? Then we don’t have to waste time lining up to pay for the ticket.
Shopping centers oso want profit?
Greedy people will never have enough.
Need more reload places with zero charges. Also need online reload, why still no online reload?
How on earth to top up your TnG card online?
TnG is a touch based stored value card. How wud u reload online, unless u got a TnG transceiver?
They should change the system where the credit is in the account not the card. The card should act like atm card to use the credit from our account
Wats to be proud of…pls give INSTANT REBATE LIKE THE LDP DURING HOLIDAYS INSTEAD OF HAVING TO GO PLUS OFFICE AND ONLY DURING SPECIFIC DATES
Since all electronic, should have more Smart Tag lanes. Sometimes Touch’n’Go lanes are even faster!
Smartag lane selow is cuz pipu forget to replace battery or tng card no credit.
T&G lanes are faster only when we have people stuck at the Smartag lanes. The Smartag scanner at the toll plazas can go cuckoo sometimes.
Or the tint is block the signal to reader…
if the tint is the problem it should not work in any smartag lanes. problem is it works most of the time. then when it doesnt.. everyone in the lane needs to gostan like a duku.
How about different class of vehicle. We know that Class 1 vehicle (cars/MPV/Suv) pays higher than others. If like that, we can change our card with lorry/bus card la since their vehicle class pay less compare to us.
Are you sure they pay less
There are people especially in the rural areas who hardly need to use any tolled roads. For these people buying the TnG card and topping it up will be quite a burden and unnecessary. I think they should consider leaving one cash lane for all the toll plazas nationwide. Regulars will not be using it on a regular basis, the queue is expected to be long but it will be useful for a certain part of the population.
T & G is the BEST business in the world bcos they collect your CASH 1st. If we want 2 use it out of convenience, so be it.
However, there should be at least a lane 4 people who do not want 2 use T&G.
This is called CHOICE. Meaning the Rakyat are NOT given ALTERNATIVE. Is this the Gov we elected ??
I think the government should buy over Touch and Go from Teras. Then they can abolish the top up fees, surcharge fees when using TnG to pay for parking etc.
And I’m sure the government could somehow benefit from all that stored cash value in those millions of TnG cards out there. /s
They shud, but me thinks bashers will hentam Gov kaukau for buy them out. Wun be cheap thats for sure.
The new smart tag device (black in colour) are low in quality. The display faded after few month. Should improve the quality of the smart tag first before implement the full electronic toll collection. The faded display will cause more jam as the user cannot check their balance before entering the highway.
The top-up and T&G lanes will slow things down. And we often have some dudes stuck at the Smartag lanes for one reason or another, causing traffic volume to build up.
Does the quoted “SmartTag lane can handle up to 16 transactions a minute or 1,000 vehicles per hour” includes the delay when smart tag can’t be read. Cars need to reverse and then go to the other lane which takes longer time and build up the queue. Situations when this happen:
– faulty smart tag (plz can they sell a better quality ones. The black units smart tags are terrible, old one better)
– renewed credit if using zing card (somehow need to touch at reader instead)
– not enough credit (haiz these kind of drivers a bit susah lah)
– driver forgot to put smart tag on dashboard.
– driver forgot to bring smart tag for the trip
so less man power…boleh kurangkan tol tak?
this fully electronic sucks big time!
each time u reach a toll plaza, u can see the queue for top up is so long because only 1 or 2 (at most) is open for top up. the long queue blocks other cars from going into the non-top up lane.
can see that all these toll trying to cut cost by not opening many top up lanes because want to save on manpower.
Just curious, how does the electronic toll systems differentiate the vehicle classes? Like taxis, lorries and buses are of a different vehicle class than regular passenger cars.
Plus is way way behind in adoption of technology for its tolled highway. Dubai started using toll gates with RFID technology way back in 2007. Motorists are required to buy a prepard card affixed to their vehicles’ windscreen. Toll charge is deducted each time vehicle passes through the toll gate with vehicles travelling at cruising speed without a need to slow down. Motorists can top up online or at kiosks. Even with zero credit, motorist can still use the tolled road provided they top up within certain hours. Otherwise, they will be issued with summons. This is the way to go, Plus!! Why invest in obsolete technology. Moreover, motorist don’t have to fork out money to buy card reader device like smart tag