Touch ‘n Go is taking a serious view of consumers’ mounting concerns of an imposed surcharge for the use of of the cashless payment system at certain parking lots, according to a report by the New Straits Times.
The cashless payment provider supports the no-surcharge-fee business model and it has been negotiating with parking lot operators, building owners and other interested parties for the possible waiving of the surcharge, said Touch ‘n Go’s corporate sales, marketing and communications division head Aina Abdullah.
“This effort has resulted in the establishment of nearly 20 parking sites that provide cashless services without surcharge. While this is a small number, TNGSB will continue to encourage current and future partners to provide Touch ‘n Go services without imposing additional fees,” Aina said.
She said that the installation of a Touch ‘n Go system at any given location often involved several parties, including the parking operator, building owner and the system integrator, adding that the costs for installation, system integration, and maintenance are of concern to all parties involved.
“The surcharge is a cost recovery mechanism mutually agreed on by parking operators, building owners, system integration vendors and Touch ‘n Go to ensure that this convenient alternative is available to customers,” said Aina.
She said that Touch ‘n Go will continue to welcome feedback and suggestions towards a convenient and cost-effective cashless payment solution for the public.
There are currently over 20 parking sites which do not impose a surcharge on users, including street parking under the purview of Kuala Lumpur City Hall. The other locations include:
Bank Negara headquarters (Jalan Kupang), Bank Negara (Sasana Kijang), Wisma MBSA in Shah Alam, Wisma SPS on Jalan Imbi, Bukit Bintang, KTM station in Shah Alam (Section 19), NO. 136 Jalan Ampang, Subang Sky Park, Legoland in Nusajaya, Johor, and the East Coast Mall in Kuantan, Pahang.
Also included are The Mines in Seri Kembangan, Kompleks Mutiara on Jalan Ipoh, Setia City Convention Centre in Shah Alam, Shaftsbury Square in Cyberjaya, Bidara Service Apartments on Jalan Sultan Ismail, International Medical University in Bukit Jalil, SS23 in Taman SEA, Petaling Jaya, Menara Prudential on Jalan Imbi, and VIVA Residency on Jalan Ipoh (to be launched in June 2017).
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AI-generated Summary ✨
Comments generally show support for Touch 'n Go's effort to reduce or abolish parking surcharges, appreciating their responsiveness to consumer complaints. Many express hope that more parking facilities will waive surcharges, highlighting the unfairness of additional fees often imposed by parking operators despite the system’s cost-saving potential for them. Some critics accuse parking operators and TNG of monopolistic practices, excessive charges, and poor execution, while others call for government intervention or boycott. Several comments also mention that surcharges lead to higher costs for consumers and question why TNG does not absorb the additional costs. Overall, there is a positive sentiment towards the move to surcharge-free parking, along with frustration over continued high charges and monopolistic behavior.