UMW Toyota (UMWT) aims to strengthen its retail operations in Malaysia. From January 2018, a majority of outlets that are currently owned and operated by UMWT will be transferred to existing Toyota dealers.

According to UMWT, this move will allow the company to add focus on high value added upstream activities such as product development, marketing and dealer network support. “It is essential for UMWT to continue achieving high customer satisfaction standards,” said UMWT president, Ravindran Kurusamy.

“I am extremely excited about working even more closely with our dealers to realise a shared vision for UMWT, which is to promise the concept of “Best In Town,” meaning a more focused one-to-one customer engagement. Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, and even get better in the future” he added.