PLUS Malaysia Berhad will no longer provide Touch ‘n Go reload facilities at all toll exit lanes under its management beginning tomorrow, November 5, 2019. The move to halt card reloading activity at toll exits is aimed at reducing congestion at all toll plazas between Hutan Kampung and and Ipoh Utara for the northern region and between Seremban and Skudai for the southern region, the company said.
Customer service centres and reload facilities at selected highway entry toll plazas are still being provided and will continue operating as usual, PLUS said. The decision to stop Touch ‘n Go reload services at the exit booths is to ensure the safety of PLUS customer service personnel as there have been cases of heavy vehicles crashing into toll booths, says PLUS. To date, there have been 81 cases of heavy vehicles crashing into toll booths between 2016 and 2018, it noted.
The highway operator announced that it has attained a 48.2% reduction in traffic congestion at its central region toll plaza exit lanes since it ended the Touch ‘n Go reload service at these locations from August 1 this year. Based on its statistics, approximately 8% from the daily traffic average in the northern region and 9% from the average in the southern region contributed to unnecessary delays due to insufficient balance in their cards. An instance of a reload process takes three minutes on average, PLUS said.
The number of drivers topping their cards at exit lanes was reduced by 60% within the last three months, it said. PLUS advised its customers to plan their journeys and ensure sufficient balance in contained in their Touch ‘n Go cards before entering highways. The highway operator is also working with Touch ‘n Go Sdn Bhd to ensure that all Touch ‘n Go kiosks are in good working condition at all times, it said.
PLUS moved all 94 toll plazas away from accepting cash payments to electronic operation in April 2017, which is 300% quicker than the manual cash transaction system, said PLUS at the time. Currently, there are over 11,000 Touch ‘n Go reload facilities nationwide in ATMs, petrol stations, convenience stores, rest areas and shopping malls among other locations, PLUS noted.
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More jams at toll exit expected… ppl kelam kabut climbing out from driver seat nak reload kad TnG.
plus should link to e-wallet as i don’t want keep many money inside both account.
p/s : i also climb out before lolz ( thought can use e-wallet )
PLUS tggu ape lg? Enable cepat2 link dgn Touch n Go eWallet. Tol2 di KL dah, PLUS yg belum. Utk makluman semua, dgn Touch n Go eWallet, kita boleh link kad dgn akaun bank utk auto-reload. Ingat, x semua org mampu bergerak ke mana2 kaunter, mesin utk reload (OKU berkerusi roda, ibu mengandung etc.). Apa PLUS ingat pengguna PLUS tak berhak dan tak mampu guna servis ni? Pikir guna otakla!
PLUS milik khazanah dgn Touch n Go milik cimb.
The ruler should considers revising the archaic road tax. Replace it with vehicle smart license plate annual renewal fee based on vehicle total torque output and gives incentive for zero exhaust pollution. Meanwhile all toll expressway shall equips with smart license plate scanning system, whenever the vehicle pass the toll expressway charges will be debited into that vehicle road tax account. Road tax sole purpose should be for collection of toll charges. Vehicles didn’t travel on toll expressway will never have to pay road tax. Smart ruler shall not complicates its people the consumers with reload prepaid value card just to pay toll charges.
Reduce traffic jam? Not increase income by interest on early topped-up money? ;)
yea easy if you stay in KL, for the rest of us who live in smaller towns do you know how difficult it is to reload?
TnG don’t allow us to reload using their app, and now want to abolish their topup lane summore. I know its not considerate for people to topup at the toll booth as somehow it causes congestion to some areas but hey, lain orang lain problem, some might be rushing or in emergency etc. Petrol stations & 7e charge us 50sen per topup summore. Parking at malls also telan 10%. Sigh, the stupidest monopoly player in our country so far. Daylight robbery & a legit scam.
Stupid la. At least make pay-direct link to plus highway first la.