Have you seen them? Rapid KL has deployed an army of ‘Duta Rel’ or rail ambassadors to provide hospitality services to commuters during peak hours.
The 1,218-strong Duta Rel contingent started its mission on May 17, and have been at 19 stations to share the latest updates regarding products, services and the rail/bus network to commuters. They also render help and note down feedback, complaints and suggestions.
On the LRT Ampang Line, the ambassadors can be found at Masjid Jamek, Hang Tuah, Plaza Rakyat, Bandaraya and Maluri stations. On the LRT Kelana Jaya Line, you can find them at KL Sentral, Pasar Seni, Wangsa Maju, KLCC and Subang Jaya stations. The personnel also serve the MRT Kajang Line, at Bukit Bintang, Maluri, Muzium Negara, Pasar Seni and Cochrane stations. They are also at four KL Monorail halts.
While venting, bear in mind that these frontliners aren’t directly responsible for whatever problem with the train service that you just faced, so go easy on them as you make your point. I truly hope they are decently compensated!
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If complaint about the Gov, what actions would be taken?
TQ to RapidKL.
Wish you continue to prosper and Make Malaysian proud of the infrastructure.
Where in the world,do u need pay 1200 dudes to get a survey on LRTs?
Hello,we r in abad 21 ..abad Elon Musk..bukan abad T Rex.
Just launch an online survey..get someone to summarise feedback to mgmt,do u need Putin’s ICBM Sarmat rocket science? Absolutely baffling..clueless mgmt behaviour.
Without improving the feeder bus frequencies, this is useless.
People still need to drive to MRT / LRT stations so traffic jam will continue. Pointless…
Note down complains but no action better to utilise whatever resource you have for something beneficial to users instead of PR stunt. Next, Jovie Mendogie as Rapid director.