Chery Malaysia has contacted all 60 owners of Omoda 5 with defective rear axle, replacements scheduled

Here’s an update on the Chery Omoda 5 rear axle issue and recall. Chery Malaysia has now successfully contacted all 60 affected customers and scheduled axle replacement work for the cars at service centres.

“At Chery Malaysia, your safety remains our utmost concern. As of May 12, we’ve successfully contacted all 60 affected customers and scheduled an axle replacement appointment at our authorised centres. We will be updating the progress on the 540 detailed inspections for the following week,” the company said in a social media post.

Wasn’t it 600 units? A total of 60 units of the Omoda 5 in Malaysia were identified to be using the affected part, produced on August 15, 2023. Chery Malaysia then decided to cast a wider net and recall vehicles with parts made between August 14 and 17, totalling 600 units.

The root cause of the issue has been identified to be a miscalibration of welding equipment at a vendor. “Following a comprehensive investigation, the vendor reported that the issue was due to a facility upgrade during which a worn-out tip of the automated welding machine was replaced by a new welding tip. The replacement of the new welding tip resulted in a miscalibration of the equipment,” Chery Auto Malaysia VP Lee Wen Hsiang said earlier this month.

Chery has set up a website for owners to check whether or not their car is included in the recall.

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Danny Tan

Danny Tan loves driving as much as he loves a certain herbal meat soup, and sweet engine music as much as drum beats. He has been in the auto industry since 2006, previously filling the pages of two motoring magazines before joining this website. Enjoys detailing the experience more than the technical details.

 

Comments

  • newme on May 14, 2024 at 3:36 pm

    Vendor je yang salah.

    You mean they don’t have QAQC processes? Incoming inspection? Sampling inspection? Pre=delivery inspection? Do they even have QC department in the first place? This is not some head unit or airbag issue that’s not visible.This is something that can be visually inspected.

    Like or Dislike: Thumb up 35 Thumb down 1
    • Dah Menang Semua on May 15, 2024 at 7:53 am

      Is welding of few “thin” together
      U go check Axia, City, Vios
      Jepunis torsion 1-PC pya

      Like or Dislike: Thumb up 3 Thumb down 1
    • YB Kinte Kunta on May 15, 2024 at 12:08 pm

      There is a hush hurry hurry QAQC for all China cars.Sell first ..repair later.Same for Proton cars.

      Like or Dislike: Thumb up 1 Thumb down 0
    • Birmingham city bus driver on May 15, 2024 at 2:02 pm

      Must beef up chassis suspension welding joints since your country road system synonymous with potholes and sunken manhole cover. Furthermore majority drivers like to hit speed bump in high speed.

      Like or Dislike: Thumb up 2 Thumb down 0
  • tricycle on May 14, 2024 at 3:40 pm

    Good job Chery, this is a lot better than some other brands operating in Malaysia, that very reluctant to give a recall.

    Keep it up. Don’t forget to bring Facelift Tiggo 8 Pro with AWD but no glass roof please.

    Many trees are falling prone in Malaysia.

    Like or Dislike: Thumb up 8 Thumb down 35
    • Peppa on May 15, 2024 at 8:48 am

      I love how you are were trying so hard to called out perodua but at least their issues does not cause an ’incident’ at all. What an idiot

      Like or Dislike: Thumb up 12 Thumb down 5
    • Commielover on May 15, 2024 at 3:58 pm

      Commie detected

      Like or Dislike: Thumb up 6 Thumb down 2
  • eh bukan kata isolated case ke lmao chery

    Like or Dislike: Thumb up 14 Thumb down 0
  • ROTI CANAI on May 14, 2024 at 4:11 pm

    investigate sime darby also

    Like or Dislike: Thumb up 8 Thumb down 0
  • Chery Opatah 5 on May 14, 2024 at 4:47 pm

    Syabas! We’re “amazed” with your pace on this issue. Only managed to cover 10% of the 600 identified vehicles after 2 weeks?

    Like or Dislike: Thumb up 18 Thumb down 3
  • good move

    Like or Dislike: Thumb up 0 Thumb down 8
  • Saiful on May 14, 2024 at 4:58 pm

    hopefully this matter will be solve as soon as possible but how to believe if the owner dont langgar something on road?

    Like or Dislike: Thumb up 1 Thumb down 2
  • sofiah on May 14, 2024 at 5:00 pm

    so they recalled all?

    Like or Dislike: Thumb up 1 Thumb down 0
  • I don’t get it.

    “Following a comprehensive investigation, the vendor reported that the issue was due to a facility upgrade during which a worn-out tip of the automated welding machine was replaced by a new welding tip. The replacement of the new welding tip resulted in a miscalibration of the equipment,”

    Isn’t there any SOP or working instructions. I work in a manufacturing line, and this kind of things should adhere, especially if the company has ISO. Damn that is f’ked up. Not just this issue, but this is a major internal issue. Why keep the issue if you know there is a calibration issue? How many cars affected besides in Malaysia? Coming out with that statement is an example of how incompetent you are. Not touching Chery. Bye bye Chery.

    Like or Dislike: Thumb up 32 Thumb down 1
    • macampondan on May 15, 2024 at 7:45 am

      ini semua welding tip punya pasal… kasi tangkap masuk lokap punya tip…

      Kasi sue tip kaw kaw… buat tip bayar pampasan. cilaka punya tip

      Like or Dislike: Thumb up 0 Thumb down 0
    • opmanmy on May 15, 2024 at 8:10 am

      Finger pointing exercise it seems. Mana QC?!

      Like or Dislike: Thumb up 2 Thumb down 0
    • Maybe on May 16, 2024 at 9:46 pm

      When a contract is sign between the supplier and the customer there could be some clause inserted to ensure some stuff such as delivery date which should the supplier fail, penalty can be charge.

      Some supplier still send defective part to their customer despite knowing it. Why? Sending them a replacement is cheaper than paying for the penalty.

      Of course there are SOP all over to ensure any product confirmed to the standard it supposed to. Automotive sector have much higher standard with multiple std to follow be it the general std or specific std depending on the region the part will be used, not to mention customer specific requirement. At the end of the day, its still human applying whatever it is written on the SOP. Even when floor personnel adhere to the SOP, at times intervention from the top will produce incident such as this.

      Specifically on this Cherry case, i am surprised because i can clearly see the weld is not ‘hot’ enough aka no penetration and this goes undetected. If a DIY welder with extremely limited welding experience like me can see it through a photograph…what on earth is the torsion beam supplier doing….

      Like or Dislike: Thumb up 0 Thumb down 0
  • laurey on May 14, 2024 at 5:06 pm

    kuddos to Chery due this poractive steps to solve the problems between buyers. I believe Chery is the trust brand to use and this is just a minor problem.

    Like or Dislike: Thumb up 3 Thumb down 29
    • WeeWee on May 15, 2024 at 10:51 am

      This is just a minor problem? Haha!

      I doubt any of its owners brave enough to drive this car without fixing the axle along north-south highway.

      I don’t even want to tail a Chery and would switch lane.
      Driving in front of them is also nervous moment because their brakes have quite a reputation as well.

      Like or Dislike: Thumb up 9 Thumb down 0
      • ClownsEverywhere on May 16, 2024 at 2:46 pm

        One car brakes claimed to be uneffective, you think all of the Omodas having brakes problem, poor brain cells

        Like or Dislike: Thumb up 0 Thumb down 2
        • WeeWee on May 16, 2024 at 5:22 pm

          Maybe not all, but there could be more. The problem is I can’t tell which one. So I avoid all of them. What’s wrong with this logic?

          Like or Dislike: Thumb up 5 Thumb down 0
  • Mudahlupa Wuhan on May 14, 2024 at 5:09 pm

    Where is the ccp agent aka tofu dreg fan Mr “Pro-Palestine” in the comment section? Hahaha. Cars made in India travels from Tamil Nadu all the way to Kashmir without breaking a sweat lah! #TATA #Mahindra

    Like or Dislike: Thumb up 8 Thumb down 5
    • Pro-Palestine on May 15, 2024 at 3:18 pm

      Hey tambi, ko gi jilat kaki Modi dan kaki Netanyahu la. Kami sokong CPC dan China. Asalkan tolong brader kami di Palestine, sudah tentu brader kita juga

      Like or Dislike: Thumb up 1 Thumb down 5
      • Mudahlupa Wuhan on May 16, 2024 at 12:37 am

        Hahahhahah glad you could join. Aikk..Apek, marah ke? BM terabur. Did i hurt your paper thin ego? You may lick Xi-nnie the poo, I’m all for democracy baby, i bow to no men :p

        Like or Dislike: Thumb up 3 Thumb down 1
  • fifuddin on May 14, 2024 at 5:09 pm

    ok kinda great solutions, thanks to Chery for responsible.Chery has not only ensured the safety of its customers but has also reinforced its reputation as a leading brand from China. It’s truly impressive to see Chery outshine others in the industry by taking swift, transparent actions where others may hesitate.

    Like or Dislike: Thumb up 3 Thumb down 27
  • Big applause to Chery for setting a stellar example of responsibility and efficiency! Handling the Omoda 5 issue with such promptness and care, Chery has ensured customer safety and reinforced its reputation as a leading brand. #CheryLeads #TrustChery

    Like or Dislike: Thumb up 2 Thumb down 34
  • willie on May 14, 2024 at 5:12 pm

    its good they take responsible. wonder that batch also effected other exporting countries or local china too.

    Like or Dislike: Thumb up 2 Thumb down 2
  • zandra on May 14, 2024 at 5:13 pm

    Kudos to Chery for handling the Omoda 5 issue so efficiently. Their quick fixes and transparent actions highlight their dedication to safety and customer care. Truly a reliable brand.

    Like or Dislike: Thumb up 1 Thumb down 30
  • Adam Muzadffar on May 14, 2024 at 5:15 pm

    Bagus lah Chery buat mcam ni supaya keselamatan pengguna dan pembeli terjamin. lagipun kira ok lah chery nak bertanggungjawb atas ape yg dah jadi

    Like or Dislike: Thumb up 0 Thumb down 19
  • Amira Raisha on May 14, 2024 at 5:17 pm

    Pelik jugak kalau tak langgar ape2, kenapa teruk sangat kan? kadang2 kena siasat jugak hal ni tapi tu lah chery pun dah kluarkan statement. so tnggu je lah result dia nanti

    Like or Dislike: Thumb up 1 Thumb down 2
  • dvid2 on May 14, 2024 at 5:17 pm

    ! Handling the Omoda 5 issue so responsibly has reinforced your reputation as a leading brand. Your proactive approach and quick fixes show true commitment to excellence. #TrustChery

    Like or Dislike: Thumb up 1 Thumb down 28
  • erika sofea on May 14, 2024 at 5:20 pm

    mcm xpercaya je sebab langgar pun x de lah patah mcm ni. macam kena kepak je lagipun kereta baru. harap ade lah solution on this matter. #trustonchery

    Like or Dislike: Thumb up 1 Thumb down 11
  • JasonX on May 14, 2024 at 5:44 pm

    LoL… Recall is good and all… But how did it even pass QC in the first place? They no check their welds? Only superficial stuff? China china ..

    Like or Dislike: Thumb up 14 Thumb down 0
  • apek pro ccp on May 14, 2024 at 5:51 pm

    Sampah dari tanah besar ego..

    Like or Dislike: Thumb up 14 Thumb down 1
  • Sohai on May 14, 2024 at 6:04 pm

    One word…

    Don’t Buy.

    Like or Dislike: Thumb up 28 Thumb down 1
  • Michelle on May 14, 2024 at 6:45 pm

    Big shoutout to Chery for being super responsible and efficient! They handled the Omoda 5 issue quickly and with care, making sure their customers are safe and boosting their rep as a top Chinese brand. It’s awesome to see Chery taking fast and clear action when others might hesitate. Their proactive move to contact all affected owners and set up quick fixes shows their commitment to excellence and customer satisfaction. Chery truly stands out as a brand you can trust and rely on. Keep up the great work, #CheryMalaysia #CheryMY #Omoda5

    Like or Dislike: Thumb up 2 Thumb down 33
  • DonkeyKong on May 15, 2024 at 6:53 am

    LOL all the CCP cybertroopers are out in full force with the hashtags. Worse still, they’re writing off some same template just like scammers in a scam factory.

    Haven’t you heard? The same rear axle recall is happening in Indonesia too??

    This throws into question the safety and reliability of all Chery vehicles on sale globally. “Isolated incident” indeed. Let’s see which other countries are next to recall Chery vehicles for this rear axle issue.

    Like or Dislike: Thumb up 7 Thumb down 1
    • yusrykru on May 16, 2024 at 7:49 am

      jangan persoal CCP, nanti whistleblower kena assassinate like boeing case, all hail CCP, all hail koperasi

      Like or Dislike: Thumb up 0 Thumb down 0
    • ClownsEverywhere on May 16, 2024 at 8:24 pm

      Same to you also lah, cybertroopers that are bashing this brand

      Like or Dislike: Thumb up 0 Thumb down 0
  • Vijay on May 15, 2024 at 7:35 am

    Give quality or quit from producing useless rubbish..safety at stake..people wants peace of mind not fear and hassles.

    Like or Dislike: Thumb up 5 Thumb down 0
  • opmanmy on May 15, 2024 at 8:09 am

    Issue blown out, then only take action. If the issue were not posted and viral via social media, gods know what will happen. This is reactive and damage control exercise. It’s not like they don’t know. If it is, those QC folks must be sleeping on the job!

    Like or Dislike: Thumb up 1 Thumb down 1
  • a lot of irresponsible chery sales person here given comment.

    Like or Dislike: Thumb up 4 Thumb down 1
  • now no one dare to buy chery car

    Like or Dislike: Thumb up 5 Thumb down 1
  • Very few can afford a CHERRY SUV on May 15, 2024 at 10:05 am

    Most complaints are from those who CANNOT afford a CHEERY SUV

    Like or Dislike: Thumb up 1 Thumb down 6
    • Sohai on May 15, 2024 at 5:44 pm

      I need to be able to afford a Bentley for me to comment on a Bentley article? Gee… I didn’t know this is Paultan’s rule.

      Like or Dislike: Thumb up 3 Thumb down 0
  • Squid on May 15, 2024 at 10:10 am

    Wow, that is 8%. Damn lucky those owners still alive.

    Like or Dislike: Thumb up 1 Thumb down 0
  • Humble Man on May 15, 2024 at 3:16 pm

    I am one of the satisfied owner of Chery. Just to share my experience as I am one of the owner that Chery contacted. I must say as a car owner of many cars during my lifetime from Proton, Kia, Honda and then BMW, never have I experience this level of customer service in my life. From email, call and to appointment schedule, everything was top notch. I hope Chery keep up this type of after sales service and I can guarantee, they will beat most mid range legacy automaker in no time. Guaranteed. Those that have doubt on how the car drives and feel, let me say it simply, its way better than a CRV by miles with way lower roadtax. No issues at all so far

    Like or Dislike: Thumb up 3 Thumb down 3
    • Ah Keong on May 15, 2024 at 5:39 pm

      You need to complete the cycle and then update your comment and experience.

      Try selling your car.

      Like or Dislike: Thumb up 5 Thumb down 0
      • Humble Man on May 17, 2024 at 9:39 am

        Why sell when this is the best car that I have ever own? I don’t have poor man’s mentality buddy. I buy car to use and not to sell or worry about resale value. But in all honesty, at this price and specs with 10 years warranty, irregardless of brand, a car with active warranty will always have higher resale value. So confirm 7 years later, Chery will sell higher than a CRV.

        Like or Dislike: Thumb up 0 Thumb down 0
  • Commielover on May 15, 2024 at 4:00 pm

    Hahahha look at all these Chery NPC in the comments. Try harder next time ya junk makers.

    Like or Dislike: Thumb up 5 Thumb down 0
  • David on May 15, 2024 at 7:56 pm

    Who is the 60 lucky owner. Very ong ho.

    Like or Dislike: Thumb up 1 Thumb down 0
    • Humble Man on May 17, 2024 at 9:41 am

      Me bro. I’m very lucky. First time made a right decision with car buying. No regret. Chery is the best

      Like or Dislike: Thumb up 0 Thumb down 0
  • cheery pergi mampus on May 16, 2024 at 10:19 pm

    poor quality control,

    Like or Dislike: Thumb up 0 Thumb down 0
 

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