Volkswagen Group Malaysia have just signed Letter of Intents with three new dealers which will operate full 3S dealerships in Jalan Ipoh (Azumoto Sdn Bhd), Kuantan (Okuan Sdn Bhd) and Kota Kinabalu (DKV Automobil Sdn Bhd).
These 3 new dealerships will add to the existing list of 6 dealers operating 10 sales outlets and 8 services centers nationwide. The following is a list of the dealers and service centres:
- F.A. Wagen 3S Jalan 222 Petaling Jaya
- F.A. Wagen 3S Johor Bahru
- Cergaz Autohaus 3S TTDI
- Euromobil Sdn Bhd Service Centre Glenmarie
- Wearnes VW 1S Jalan Ampang
- Wearnes VW 1S Bangsar
- Wearnes VW Service Centre Sg Besi
- Veemer Motor 1S Jalan Klang Lama
- Goh Brothers Motor 3S Penang Mainland
- Goh Brothers Motor 3S Penang Island
- Goh Brothers Motor Ipoh
- Ismaco Automotive Kuching Sarawak
Just to share with the rest of the public, how many of you are Volkswagen owners and how has your experience been with Volkswagen service centres in Malaysia? Sharing is caring :)
Looking to sell your car? Sell it with Carro.
RAMA
on 
theanswer
on 
Paul Tan
on 
richerjoe
on 
VW_fans
on 
JULIAN LOO
on 
Neonda
on 
Name
on 
hebat fatimah
on 
KS
on 
Mark
on 
acerman
on 
mk
on 
osh_kosh
on 
nighttrain
on 
Andy
on 
armandd
on 
casey_c
on 
Citroen DS3
on 
mod
on 
alibaba
on 
phas3r
on 
beamer28 (Member)
on 
Golf
on 
Eric
on 
Karl
on 
KY
on 
Boon
on 
GH
on 
ajae
on 
mk6_Ipoh
on 
Anand
on 
muzie
on 
fenzo60
on 
Dave
on 
DaBaD
on 
muuse
on 
Think
on 
IvanGTi
on 
ayamkpg7983
on 
Cire
on 
Just to Reply
on 
Alwin
on 
Anwar
on 
kiev
on 
firefox
on 
B-APE
on 
justin
on 
gadd
on 
Adi
on 
Bktrokan
on 
Rebecca
on 
Joe Sra
on 
care4u2003
on 
AI-generated Summary ✨
Comments reveal widespread dissatisfaction with VW Malaysia’s after-sales service, citing long wait times, poor customer treatment, and high repair costs. Many owners report inconsistent service experiences, with some praising specific staff at certain outlets but overall frustration with the system. Several mention that authorized service centers often lack professionalism and knowledge, leading to dissatisfaction, and multiple complaints highlight expensive parts and repairs. Despite positive feelings about the cars themselves, customers express regret over after-sales support, with some considering switching to brands like Audi or Lexus due to better service. A few owners also acknowledge that service quality varies by location and staff, and some suggest VW Malaysia should improve dealership standards, perhaps following Singapore’s example.