Volkswagen Group Malaysia have just signed Letter of Intents with three new dealers which will operate full 3S dealerships in Jalan Ipoh (Azumoto Sdn Bhd), Kuantan (Okuan Sdn Bhd) and Kota Kinabalu (DKV Automobil Sdn Bhd).
These 3 new dealerships will add to the existing list of 6 dealers operating 10 sales outlets and 8 services centers nationwide. The following is a list of the dealers and service centres:
- F.A. Wagen 3S Jalan 222 Petaling Jaya
- F.A. Wagen 3S Johor Bahru
- Cergaz Autohaus 3S TTDI
- Euromobil Sdn Bhd Service Centre Glenmarie
- Wearnes VW 1S Jalan Ampang
- Wearnes VW 1S Bangsar
- Wearnes VW Service Centre Sg Besi
- Veemer Motor 1S Jalan Klang Lama
- Goh Brothers Motor 3S Penang Mainland
- Goh Brothers Motor 3S Penang Island
- Goh Brothers Motor Ipoh
- Ismaco Automotive Kuching Sarawak
Just to share with the rest of the public, how many of you are Volkswagen owners and how has your experience been with Volkswagen service centres in Malaysia? Sharing is caring :)
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AI-generated Summary ✨
Comments express widespread dissatisfaction with VW Malaysia's after-sales service and dealership quality, citing poor customer treatment, high repair costs, and long wait times. Some owners praise certain dealership staff and service centers, but most criticize the overall experience. Many feel the service is disorganized, unprofessional, and overpriced, leading to regret over their purchases. Several suggest VW should learn from other brands like Lexus or Singaporean VW service standards to improve customer satisfaction.