Volkswagen Group Malaysia have just signed Letter of Intents with three new dealers which will operate full 3S dealerships in Jalan Ipoh (Azumoto Sdn Bhd), Kuantan (Okuan Sdn Bhd) and Kota Kinabalu (DKV Automobil Sdn Bhd).
These 3 new dealerships will add to the existing list of 6 dealers operating 10 sales outlets and 8 services centers nationwide. The following is a list of the dealers and service centres:
- F.A. Wagen 3S Jalan 222 Petaling Jaya
- F.A. Wagen 3S Johor Bahru
- Cergaz Autohaus 3S TTDI
- Euromobil Sdn Bhd Service Centre Glenmarie
- Wearnes VW 1S Jalan Ampang
- Wearnes VW 1S Bangsar
- Wearnes VW Service Centre Sg Besi
- Veemer Motor 1S Jalan Klang Lama
- Goh Brothers Motor 3S Penang Mainland
- Goh Brothers Motor 3S Penang Island
- Goh Brothers Motor Ipoh
- Ismaco Automotive Kuching Sarawak
Just to share with the rest of the public, how many of you are Volkswagen owners and how has your experience been with Volkswagen service centres in Malaysia? Sharing is caring :)
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I own a Eos!! Their after sales sucks.
really? mind to share?
You should share what your problems are as well as which service center etc, otherwise it just looks like slander.
paul, you should not only remind this baseless complaint, but all kinds of complaint that has no base should be filtered too so that people wont it as a bias reminder.
Yeah…. at least share with us, if is true then we can boycott the service centre but if is not true, then not nice complaint VW after sale serivice bad!!!!
please share bro… heard so much about how bad their after sales are…
i heard that VW Golf GTi got unlimited warranty? i dont meant by the duration, but in term of modification..heard that even u modded the car, ur car still under warranty no matter how meavy ur moded…but m not sure…
So I boost in and nitro it to a bugatti veyron, still under warranty a.. cool!
went to VW showroom in Bangsar last week, and as expected, I was told warranty is void after modification. Even if you change to a bigger wheels!
I also heard lots of stories about VW, just dono if all are true.
well i have a mkV GTI, and all i have to say is – the service just sucks, be it sales or after sales.
don’t even start with parts…
the people who run the service centers don’t know ANYTHING at all, and almost all have attitude problems, service is so bad it’s not even funny.
to add to that – service is exhorbitantly expensive – if the service was better i wouldn’t mind paying at all, but it isn’t.
the GTI is a great car, with a great engine and an AWESOME gearbox, but my next car is definitely not going to be another VW, not because the car is bad, but because the service centers are genuinely bad.
Neonda – it depends on which workshop you send it to, obviously within limits – you can’t exactly say that a radiator fan cailed because the owner chipped/tuned the car, but obviously if you wreck the turbo or the engine then you’re on your own….
Heard the same thing about Proton SC so others are the same i’d say…
whoops – ‘cailed’ was actually ‘failed’.
Have an Eos and a Golf, after sales at FA Wagen Jalan 222 used to be bad, but after they kick that lousy service advisor out, things improved. I send both VW there for service. they did screw up in repairing a leak in my Golf which cost me RM 350 when only RM 80 was needed to fix it. Thankfully they rectified it quickly. If you want good after sales service Wearnes Sg Besi is quite good.
People i look for:
FA Wagen : Francis, Sara, Jason and Kamal
Wearnes: Bryan
Sorry Paul, I cant. I have a court case going on with them.
really???
So you made complaint to KDNHEP? or you went on your own?
Their service is not one of the best and they can’t really handle odd problems like understeering. Appointments need to be booked at least 3 weeks in advance and the cost is not cheap.
Neonda: That’s impossible..
You can’t call a company good unless their service is good.
i want my scirocco.. sobs.. haiyah.. to all VW owners.. get a POTONG la… cheap car.. bad service.. at least expectations won’t be high… joking only.. hahaha
what a mindless comment
stick to the topic la bro.
its not even funny
Obviously not funny when it’s the truth….
i’m happy with the after sales service
in the last month i went to FA jalan 222 more than 5 times(service, accident etc) and they treat me well enough
Paul, whats the point of the LOIs when none of the feedback above is good ??
what a shame VW Malaysia … READ THIS FORUM
Heard that Euromobil Glenmarie do not accept VW for service anymore.
You may want to check with them Paul.
Hi, I own a Crosspolo in Sarawak. So far the dearler is very professional.
Anyone got the same problem with “defunct” VW CARS &AUTO DUNIA or Euromobil? If bad l’m really sorry for the brand owner. VW must emulate Honda Malaysia dealers or BMW service centers or even better if VW SINGAPORE . Very premium ownership experience for whole family’s members to embrace.
I only need a day or couple of day to book my appointment at Nissan SC though l envy the amenities at Honda’s and Toyota.
If VW really want to sell cars over 3000 units per annum please CONSIDER to offer competitively priced Polo, Vento or entry level GOLF ; sub.RM 90k for the basic variant as the Polo & Vento all under RM41K in lndia and Russia respectively. unprecedented pricing strategy!
Question for VW drivers : l heard that VW/AUDI were so reliable. Is it true? thanx
Passat owner here. Service under VW Cars last time was horrible to the fact I swore myself not to purchase another VW again even if their cars are good. Very disorganised and there is no proper service reception and staff do not know what is going on. Called up to make an appointment and receptionist needed to confirm if there is space available. She just hung up without asking for my name or number and I had to call her again..not once but twice!
SInce VW Cars had their dealership revoked, we can only hope the other dealers improve their service.
i went to the showroom in Glen Marie more than a year ago, when VW and AUDI were sharing the same building. The sales people were mostly old fellows and had absolutely no idea on the car they are selling. And the best part was that everyone seemed to be busy doing something… reading newspaper, talking , texting on the phone, except selling cars ! So, I went off . Bit like going to the FIAT showroom…….
Owned a Golf GTI MKV. Bought from VW Cars in 2007. Well, had bad experiences with VW Cars (now gone). Also quite disappointed with Wearnes Sg Besi. Changed windscreen at Wearnes and noticed that driver’s door had scratches. Need to book at least 3 weeks in advance in order to service at Wearnes.
No doubt the car is superb and reliable but the service sucks. So much so I forgo my free service and went to service at non VW authorised service centre, Exquisite Marques. Will continue to go with Exquisite Marques, as am very happy with the service, no need advance booking and the mechanics there know their staff. BTW, car now is fully modded. And will not buy VW again……..
Hi Paul,
I’m one of the few owners of the Polo GTI…VW Cars after sales service is really bad…I walked in to make an appointment but people just looked at me…for 15 minutes they don’t even care I was kicking one of their showroom car tires…but thank God they’re booted out of the group.
I then go to AUDI Glenmarie…superb service…initially I have to remind them to just tell it as it is, because I feel someone was trying to cover up something (because they need more time to look at the problem). But then all follow up service is really good. But now they are not doing VW’s anymore. My next car most prolly be an AUDI if not a Beemer :)
Recently I did a service at FA Wagen 222. normal service. seems OK. BUT….the service advisor did not stamp my manual book to record the maintenance done. Small thing but missing out that process sort of gives tell tale signs of something around there is a miss :)
I’m gona checkout Cergaz after this…
oh…both Glenmarie and FA Wagen is expensive workmanship charges for something as easy as DIY…but for warranty sake…have to get authorized Service Center to do it.
had my golf gti mk6 before christmas last year. 2-3 weeks after that… rear sprinkler faulty, water coming out uncontrollably.. ask for replacement… “its like that one, residue inside” so they said… few days later after he looked at it… happens again… what he did was refilling the water… i insist on replacing it… he said will submit the report…
then i waited… had coolant warning… sent in again… he said its normal when i didnt start the car for couple of days… i asked for the sprinkler again… only then he took picture and said will submit…. wtf….. the next day…. coolant warning again… sent in again… refill the coolant…. and asked for the sprinkler… gave me excuse that it MIGHT be stuck in the custom… “u know la, custom clearance might take days”…. wtf again….
6 months passed, still no news from them…
right after i paid the deposit the service has been downhill since then…
Yea, I would also say the service in Sg Besi is the Best. I own a Mk6 GTI, have serviced my car 2 times so far, yes, it’s true that the VW marque is not as ‘matured’ as others here, but so far, everyone, from the VW Group(Kayla), to my Sales agent(Terry), and my service asst. (Bryan) has been very, accommodating. They solved every single issued that I brought up, and like l said, all the way from the VW Group down to my Service Asst.
I own 1.4 TSi Jetta (170hp) bought from wearnes jln ampang and services at wearnes sg.besi.
So far the sales and after sales was very good. Any problems and issues was advice adequately. Changing of parts was made only after consultation for confirmation with the price and duration to fix. Even abnormalities about the sound of the tyre.
experiences differs from each individuals and no complaint from me so far.
i thought 1.4 only 140bhp?
mine is 1.4 TSi 170hp with twincharger (supercharge & turbocharge)
so u the guy who got the 1.4 jetta tsi. your is blue or white color?
How’s the car so far?
yup, mine is black. I heard only 3 were brought in and the white one was bought by one of vw staff.
enjoying every moment of it. RM70 for road tax, behaving like 2.5L car. 0-100: 7.9 sec (claimed).
u are right, i tested the white one but was beyond budget then (3 years ago)…too bad there’s only 3. Otherwise a fun car to own. How’s consumption? is it as claimed as well? if u’re thinking of selling (which i knw u are not….:-) ) let me knw
Pretty scared experience maa.
VW Malaysia please learn from these bad experience.
wow…what horific stories, if one or two then it maybe a case of neglection but form start to finish of the comments all bad reps !!
any particular VW/Audi specialist centre other then the authorized dealer place to get vw models serviced? looks like the authorized dealers are craps.
they need to improve on their before and after sales. nothing so bad about them, just that their workers there are just so snobbish. the Sales person will scan from head to toe and see if you’re qualify to buy a VW.. the engineer will bull their way thru and rib your pocket apart if your warranty is over.
It will be good vw can focus on other emerging states..there is no showroow in negeri sembilan yet..it’s really annoying to see all d showrooms focussed in selangor..think
Own a Golf GTi mk6 bought from Goh Brothers Motor Ipoh in December last year. The sales advisor is very responsible. I booked the car in July’10 and he updated me every month on the status until the car arrived after 5 months.
Had the1st service at their service centre, had some clicking sound coming from the the back seat but the young technician could not rectify the problem. I knew he tried his best as I was watching him all the time. I could forgive him since my Golf was the 1st Mk6 he serviced.
Went to Jalan 222 F A Wagen for 2nd service last month and their service was actually quite good. Golf GTi mk6 has some serious issue on the noisy door seal and I initially did not expect the service advisor to know the solution to this problem. But in fact he does know the temporary solution which I spent a lot of time searching for on the internet. He also mentioned that it is a design defect and they have already ordered the new replacement part from Germany. Overall, I am quite happy with their knowledge and attitude,
Waaah, July ’10? Since you are from the future, can you pls tell me all the 4D results from today onwards? It will help me acquire my dream VW. :)
I’ve had my Golf MkV for almost 3 years now. Fab car. Fantastic engineering for the price I paid. I go to the Wearnes in Sg Besi. Both Bryan and Srikanth has helped me well. Of course I do call them in advance for servicing and inform them if I have emerging problems with the car. They know my car as well as I do and offer advice on maintenance. I had the other German car before this and I’m glad I switched because the service center in Auto Bav Sg Besi sucks.
Next up….the Scirocco. In case anyone is wondering, I don’t work for VW. I just love the cars they make, Audis included (used to also own an A6).
At least we can a bit easier with positive comments. Having said that VW MY should listen and they must follow VW SG steps. Anyone who pay a visit at VW SG or AUDI last Saturday must be surprise with crowd at both showrooms (VW has bigger premises with the word EXPANDING banner’; it really was).
I think VW MY must have one bigger 4S to showcase their cars and they’re serious in selling their marque. People afraid of few brands like CHEVY, OPEL, MG ROVER that no more in serious in auto business.
VW must have one 3S at least if not 4S in East Coast, maybe in Kuantan like BMW Jalan Teluk Lipat. They can cater Kuantan, Kemaman, Dungun (has number of VW), KT and KB, perhaps.
I have to agree that VW parts and service are ridiculously expensive. sent my Golf to fix a leaking sunroof and they charged me RM 360 to clear a clogged hose. I wish they hadnt try to rip me off that way. I still would buy a VW but VW Malaysia has to do something about their parts and service price. I am looking at a Passat CC but at the rate they are going i would probably not buy a 3rd VW.
guys… The charges are for man-hour performed. Whether they do the checking thoroughly or just sitting on their butt pondering about the problem, time still ticks and so are the ringgits and sens..
Standard hour rate is about RM80.00 per hour. Minimum labor cost (*yes…whichever payable..) RM120.00. So, the longer and inaccurate the problem of your car is, the more labor time will be incurred, thus the hefty Hyatt room rates for a mop-room..
this must be the most stupid answer i have seen to date. when i was overseas i send my car in to fix problems, they dont charge me when they are sitting on their butt. they charge me when they found the problem and the duration to fix the problem + parts. i dont know who you are but hell you are as dumb as a piece of wood.
wood of whatever sh*t it is, but if those guys really sit on their but and the time spent is still being charged for real, what the F**K would you say? This is Malaysia, not whatever darn coutry you were at so try to understand the situation or you can f**k off to that country you adore so much.. what a garbage people..
really…Euromobil gives much better service than the rest of this players?
It is truth however that Euromobil is no longer servicing VW models due to their own lack of manpower and space. Another idiotic move in the 1st.place to merge both brands together under one roof. Typical of the DRB-H group. Which gracefully proofed to be a gagal dengan cermerlang senile idea.
Although VW Malaysia are giving a lot of franchising licences to a lot of players, there seems to be no better than being a single monopolised holder eg.AUDI – Euromobil.
One would expect that being the sole controller of the brand, the business culture would be of a lacksaidal manner as compared to the seas’ of VW dealerships which is expected to perform one step better than the next VW shop, no?
Competition supposed to be ideal to boost up sales and services, but looking here thru the comments of VW owners, it sounds more like being at these workshops’ mercies than anything delightful or courteous…
The real sad thing is that the VW brand is not the torch carrier of this bad sales and after-sales services. It appears that no luxury car marques out there have performed to the expectation of the brand one would lilke. No VIP treatment, No grandeur welcoming or keep-you-informed attitude.
I should honestly say that there is one and only true good before and after sales service, it is the Lexus.
Don’t believe, visit them… The chauffeurs are treated like VIPs even !!! Served tea or any of the fancy beverage..
Goh Brothers at BW & Autocity really sucks! It’s true! Everytime I need to service my old beetle, the answer is always “leave your car for few days!” and they never check on the price for the spare parts need to be changed! Check for weeks & they finally forgotten!
They even remove my parts & promised to repair, however, they spoilt it! My Sun Roof of Recond Beetle! Now every “wind” can go through! OMG! Most of the plastic parts of my car are almost broken by them! now everywhere is noise!
Bad Services! Poor Promises! Improfessional! Cheat here cheat there! They even ask you to go outside to repair!
I personally ask my friend who is selling spare parts, order today, parts arrive tomorrow! Even cheaper & faster!
I have golf gti mk6 for 2 months, purchased from Goh Brothers Auto City, Juru. First time owning VW. My previous car was the underpowered E39 M54 2.2 which was used for 7 years, purchased brand new from AB.
Well, first problem is the door squeak which is very irritating. When you drive inside shoppping complex car park, when the car’s body twist while ramping up or down, there’s door squeak everywhere, like the whole car parts are coming off!
I went to Goh Brothers SC Jelutong early on Sat morning and waited until they opened. I complained about the door squeak. There are no othe car, and it took the service advisor (SA) more than 15 mins looking at my car and its records and yet nothing happened, while their mechanics smoke inside the workshop doing nothing. Then another car with appointment arrived, and they told me to leave my car there since they are busy. I refused and left.
Then I went to Goh Brothers Butterworth and deal with Thamo, someone I know since AB days. He deals with me like a pro. I told him about similar E39 door squeak problem which was fixed by applying 3M anti-squeak tape. Thamo consulted VW HQ and they ordered the 3M tape for my car. I was told it’s expensive. The 3M was applied to my car by Thamo himself. The door squeak issue has reduced, but not completely go away. I don’t have time to go there again and now have to live with this issue.
Fuel consumption is great for both town and highway driving, even with hard driving. If there’s no door squeak issue, I will be happy with the mk6. I wish someone can share with me how to fix this issue.
I concur with the rest about Wearnes’ Sg Besi offering a pleasant service, they ask for my feedback via phone everytime i service my car over there.
Anyhow, I dont know why people are complaining about VW’s sales person being snobbish, I walked into the Jalan Ampang showroom, one chap immediately come to assist me, and he was very friendly despite the fact that I’m wearing a tshirt, shorts and slippers that day
Prior going to that branch, I visited another Japanese car showroom, and no one bothered to come to me when I stand there looking around for help. I just goto their manager and ask them why do he need so many staffs when no one seems be interested in selling cars and I walked off. :P
Needless to say, that chap in the Jalan Ampang showroom got my purchase.
after sales services is very important for everybody, esp when u purchased a new new car, now, look like VW did not do a good job on that, this is effect the sales..
i will ask for the deposit return for the golf mk6 tomorrow, what a terrible after sales service from these comments…………….
So when is the Sabah VW dealer opening? Is it ready yet?
good car bad services, thinking twice
Aiseh, I’m starting to feel excited with my decision to buy Golf TSI … before I read all these comments … sigh …
But (desperate last attempt to recover) … Anyone here experience the after sales service in Penang island? still bad?
Great car (golf tsi)…scary service….no thankssss
I’m about to receive my new Polo 1.2 tsi soon and after reading all these comments about the After Sales Service and how atrociously bad the service is at the SCs, I’m scared! I’ve read and heard good things about VW and their cars, hence the purchase but heck, I didn’t know their SCs in Malaysia are that bad. I’ve written to one of the managers at the Bangsar showroom. See what he says.
Generally after sales service sucks in Malaysia. Probably because dealerships are given based on connections ie ‘political’ or to other big corporations. For example new VW dealership by AM Corp in Jalan Ipoh. Do you think they care about customers? All that matters is that sales targets are met. Which should be a breeze cause they are lauching 3 new car models this year. Dont expect any improvement or better service anytime soon. 1 Malaysia ‘pay more’ and ‘get less’.
Great car but 7 speed DSG problem never solve until today. Service sucks. Once break down be prepare to store your car in the workshop for month/s. Never buy another VW anymore.