TC Euro Cars, the importer and distributor of Renault vehicles in Malaysia, will have delivered about 50 units of the Megane RS 250 Cup (read our review here) by the end of April. By the end of this year, it’s estimated that 130 Renault Sport vehicles will be roaming our streets. Doesn’t sound like much, but for niche performance cars with manual transmissions, that’s an encouraging sum.
Not only do these lucky enthusiasts get to enjoy one of the best hot hatches on sale today, they now also get personalised service from dedicated Renault Sport engineers, introduced by TCEC at their PJ service hub this morning. How personalised? Well, lets say that RS owners have their cell numbers and can call them at any hour of the day!
According to TCEC, the RS engineers (Mr Zulhelmi and Mr Luqman) will serve as the single point of contact for all Renault Sport vehicle maintenance and repair related matters. Every RS vehicle that leaves the workshop needs to receive a “Quality Control Certificate” by the RS engineers, failing which the car will need to be rechecked.
The duo are also tasked with overseeing all maintenance and repair work carried out on Renault Sport models, ensuring that all the components are operating within manufacturers’ spec. Optional parts, future models, community events – these are the guys to ask.
RS engineers have at their disposal a fully-equipped Renault Technical Assistance vehicle (Kangoo with RS livery) for off-site repairs. They also have direct access to the Renault Technical Center in Korea, with support from Renault Sport in Dieppe, France.
The main Renault workshop in Malaysia is a dedicated 15-bay facility in Section 13, PJ. There are 11 other outlets across the country with the capability to service Renault cars. These outlets are Nissan centres equipped with the necessary CLIP diagnostics and tools to service Renaults.
It was also revealed that the Tan Chong parts centre near Batu Caves holds RM3 million worth of Renault parts, and parts ordered this morning will arrive the following day within the country, as it rides on Nissan’s well established network.
Read more on the RS engineers after the jump.
Zulhelmi is a certified Renault Co-Tech (technical coordinator) with 12 years of experience in the automotive industry. Having graduated from the then Federal Institute of Technology, Zul has spent seven years of his career specialising in Renault vehicles under TC Euro Cars. He has overseen Pre-Delivery Inspection of all new vehicles, as well as being the Technical Trainer for new Renault models and technologies. He is also the technical advisor for all Renault branches in Malaysia.
Armed with a qualification from the Malaysia France Institute in Automotive Maintenance Technology, Luqman has six years of practical experience in the automotive industry. He brings with him a broad based work experience, having worked for national, German and Japanese automotive players specialising in vehicle maintenance, repair and trouble shooting. He also has extensive knowledge in Renault spare parts and Renault Sport models, having worked very closely with the Renault Service Hub since his employment in TC Euro Cars.
Future plans for the RS engineers include international exposure in major Renault Sport markets. Specialised Renault Sport training in these markets will allow our RS engineers to tap into the experience of other RS engineers around the world, to better serve Malaysian Renault Sport customers.
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AI-generated Summary ✨
Comments highlight the introduction of dedicated Renault Sport engineers and personalized service, creating a sense of exclusivity and community for RS owners. Enthusiasts appreciate the improved after-sales support, track-focused approach, and direct communication channels. Some mention the higher maintenance costs but remain positive about the strong service initiatives. Overall, comments are enthusiastic about Renault's efforts to enhance ownership experience and the brand's commitment to performance car customers.