Volkswagen Group Malaysia (VGM) MD Armin Keller has said to members of the media at a press briefing today that all DSG-related issues have been resolved, for new cars as well as existing ones.
Customer cars that have been reported to have DSG (DQ 200 – the dry-clutch seven-speeder) issues have had their mechatronic units replaced with a new version. Additionally, mineral gearbox oil is now used instead of synthetic oil, and according to Keller, following these updates, no issues have been reported thus far.
Also, all new Volkswagen cars in showrooms now have received these counter-measures, and based on the latest after-sales update, tech solutions have already been found for all issues. Reported engine issues have also been fixed, he said, although he did not elaborate on the technical measures taken.
Bold claims indeed – as such, we’d really like to hear from Volkswagen owners – has your car undergone the said updates, and if so, how does your car perform now? Please share with us in the comments below.
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AI-generated Summary ✨
Comments show persistent DSG issues, including clutch and mechatronic replacements, engine failures, and prolonged repair times, often with poor after-sales service. Many owners express frustration over unresolved problems, long wait for repairs, and lack of proper support or courtesy cars. Despite VW’s claims that all DSG issues are resolved, owners continue to report failures and dissatisfaction, casting doubt on the company’s assertions. Negative sentiments are compounded by experiences of poor customer service, delays, and extensive repairs that significantly devalue the vehicles. Some owners recommend avoiding VW altogether due to ongoing reliability concerns, while others highlight the need for law reforms and better accountability. Overall, the comments reflect widespread disappointment and skepticism regarding VW Malaysia's handling of the DSG and overall after-sales quality.