A total of 27,765 respondents (and growing) have taken part in the survey initiated by the Land Public Transport Commission (SPAD), entitled “general perception: taxi service in Malaysia.” To keep you updated, here are the results so far. Out of 27,765 respondents, a majority of respondents are aged 21 to 30 years old (46.9%) with those aged 31 to 40 years old coming in second (30.3%).
A bit more on the demographics – some 66.3% are employed, while 18.7% are self-employed and the remaining 15% are students. As for monthly household income, 26.4% have a combined income of over RM8,000, 19.7% with a household income between RM3,501 to RM5,000 and 18.5% with a household income between RM5,000 to RM8,000.
Interestingly, based on frequency, 40.8% of respondents said that they rarely use a taxi, while 17.8% use a taxi at least two to three times a week and 14.5%, only once a week. Respondents who use taxis once a month amount to 17.1%. As for their preferred method to book a taxi, a whopping 66.6% of respondents use mobile apps, 16.2% went the old-fashion way by street hailing and 13.4% booked one via telephone reservation.
As for the top complaint against taxi services, overcharging and not using a meter is currently on top (89.7%). The second leading cause of dissatisfaction is the attitude of the driver (72.2%). Cleanliness of the vehicle is in third (43.3%), while comfort of the vehicle is in fourth (38.6%).
A total of 46.3% of respondents chose both credit card and cash as their preferred method of payment, while 37.3% would rather use cash. Only 16.3% preferred to use a credit card. Some 69.9% felt that SPAD needs to “standardise the current taxi service types to only two or three categories,” while the remaining 30.1% feels that it doesn’t need to do so.
As to whether passengers are willing to pay for better drivers, better vehicle quality and services, 58% of respondents said ‘no’, and 42% voted ‘yes’. Whether or not they’re willing to pay extra to get better availability of taxis during peak hours, 57.6% of respondents said ‘no,’ while 42.4% said ‘yes’.
The next section of the survey notes that 83.4% of respondents have used Uber and Grabcar services, while only 16.6% have not. As to why many chose to use ride-sharing apps, 70.8% noted that it is reliable. A total of 64.7% felt that the service is affordable and 60.5% said that it is easily accessible.
Whether SPAD should “regulate internet based taxi network applications to allow them to operate within the boundaries of Malaysia’s laws and regulations?” 69% of respondents said ‘yes’ while 31% responded with a ‘no’.
The survey is still open and will only close on December 3, so if you haven’t taken part, you can do so by clicking here.
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OK, fine, let’s give credit when credit is due. Good job on SPAD for conducting a transparent survey.
BUT, whether they follow through to improve things according to Rakyat Didahulukan is a whole other matter. Just like how our Auditor General keeps finding RM1,000 screwdrivers and RM20,000 laptops every year, but no one is hauled up.
SPAD results cannot be trusted. As with an Government departments statistics, it is always modified to favour the Government or crony. If Government can lie about RM2.6 billion going missing and Ministers stealing from anak yatim, anything is possible.
Actually, the big problem is SPAD. SPAD is allowing all this protest to go on. Why? Very simple.
SPAD’s chairman Albar’s wife owns many teksi companies. When Uber and Grabcar came into Malaysia, her companies lost a lot of money and is losing a lot of money.
So, SPAD, as any husband who is scared of his wife would do, quickly ban Uber and ban Grabcar.
You see, in Malaysia, there is no such thing as CONFLICT OF INTEREST. Government also cool about it, they say, “their fellow UMNO ex-Minister got contract, so what?”
SPAD is now closing an eye to all this violence and protest because Albar’s wife is not happy with slow business.
All these violence is approved by SPAD. Infact, it is indirectly sanctioned by SPAD.
Don’t forget, besides Albar’s wife, ALL the licenses for companies running cabs are all owned by UMNO big boys.
Nobody can touch them la
What is the point of surveys? The current taxi fiascos should push SPAD to act fast .
Gomen should dissolve SPAD,sack the botak,get fresh blood(I doubt if any capable left) .
SPAD should be renamed SPIT.
Bolehland civil servants GLORY in surveys/audits…but when asked about ACTION…they say”Kami akan memantau”…till when?
the survey results are modified and probably fake.
How to trust surveys when SPAD has done nothing to those teksi drivers who threaten to protest and threaten to collapse our economy?
SPAD should confiscate all their lessen. There is a long list of people willing to be teksi drivers ANYTIME!!!
Thousands of people ready to become teksi drivers anytime.
So why is SPAD allowing national protest and even when Obama was down and ASEAN Summit, these teksi drivers wanted to collapse the economy and make us ashamed infront of Obama and All the ASEAN Prime Ministers cause during the ASEAN Summit they threatened to do road block.
Malaysians want better cars, better drivers, better service, even at peak hours but unwilling to pay more for all these, so whats new?
Uber and grabcar didnt charge more for peak hours why should ordinary taxi charge more ? Tipping is another story as u can do this to increase the likeliness of getting cabs but that’s not compulsory. During peak hours we are not getting to the destination faster by paying more while the meter is ticking. Also, there’s a reason why they set a different rating system when the cab is moving slow or stationary, which is to compensate the time and petrol lost for taxi drivers.
Tipu one lah, each taxi driver voted hundred times to get this result
Regular taxi survey mana?
Personally I voted no on pricing structure and increase.
I do think it could lead to crazy price increase every now and then once this goes through. There is no guarantee it will lead to better quality ride, better drivers, when these gangster-like drivers are still there. There shouldnt be increased charges for peak hours as they do not help you get to your destination faster. Instead you are stucked inside the taxi with the ticking meter.
You dont need to go far, just look at the queue of taxis outside KTM/LRT stations. How many of them are using meter? Almost none. Its like crocodile ganging up waiting for prey beside the river. If you goto Bali, Singapore etc, taxi are always on the move and you can hail a cab easily and they will be using meter. Cars are well kept, and drivers never turn passengers down.
Of course you still can find good drivers here. Hence which is why I choose to tip them instead of fare increase. Why are we going to rewards those suckers for?
Pay them more now, crony taxi companies will start increase rental which make it go nowhere. Its just like a lazy employee asking for a raise in order to raise his/her performance, instead of someone proving his worth and then asking for a raise for what deem worth.
SPAD like all the other dept, is good during the start. ie: Getting more info, statistics etc… But when it comes to the implementation of the strategy, i need not mention to you how efficient and effective they can be. SPAD is at the forefront of taxi services around the globe and you can definitely count on it to give the rakyat MORE value for their money.
Problem:
1. Teksi xpakai meter
2. Teksi xservis,tidak dijaga, berbau, kotor
3. Teksi cas mahal untuk jarak yang dekat/ enggan ambil pelanggan
4. Sikap pemandu teksi ala gengster
Solution: if grabcar, uber can solve all those problems, all SPAD need to do is legalize them, and abolish taxis.
Tahi, kalau ditutup hatta dengan minyak wangi pon tetap berbau tahi. Buang sahaja. Gantikan dengan minyak wangi. Eberibadi hepi.
and then what?? any follow through?any enforcement to correct these wrongs? any sackings in top jobs for the state the taxi service is in??
i thought so..
I was recently in KL and decided to try out a public taxi to get from my hotel in Pavillion to Sentral to catch the ERL to the airport. When I asked the blue mpv taxi; only that is available. The driver said roughly RM25 depends on traffic jam. I whipped out my Uber and one arrived in five mins. The ride cost me RM8.57 on a Myvi, okay not those big MPV as I don’t need that. Now any ordinary human would choose which option? You decide…..
1st Uber service is illegal by current law. it is no different from “kereta sapu” if not for apps based feature. we used to enforce strictly on poor man “kereta sapu” but when it comes to big company running “Uber”, the enforcement officer running scared. devoid of their roles! what a shame
2nd. all the complaints about legit taxis, why not the enforcement officer or authority in charge take action strictly ??? why so lazy and let the situation slide to from bad to worst ?
It is not to say that uber (or other apps) is good or bad just because current taxi is poor in general.
The current taxi service could improve to take what’s good about uber (or other apps based service).
We could also make uber comply to commercial vehicle licencing terms or get no business licence.
make it fair for both taxi and app based taxi.
Where is the minister In charge doing huh ?
Uber isn’t illegal dumbo, just unregulated….get your facts right b4 shooting-off
Then those business license, I can imagine, “In order to get a license, must rent car from SPAD”.
Consumers wants better, improved, and cheaper alternative to taxi service which uber could offer………while SPAD dilly dallied and being inaction (deliberately) about the piss-poor existing taxi services.
So, Do I smell politics and self-gain interest here, cronies, monopoly, etc???
Only in Malaysia, Consumers always at the loosing end….
My friend went to hulu Kelantan for a student activity by bus. One of the students get hurt, but there was no taxi service in the area. They got help from a villager to send them to a nearby clinic. How is that any different than going around with Uber? Lets imagine there’s an Uber driver around the area, it would be easier for my friend. You would think Uber is only good for city folks? It would do tremendous good for village folks too. But would those in spad aware of this? If they do, we won’t be talking about this.