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In line with its latest attempts to improve owner experiences, Proton has announced that it will be introducing two new services at selected Proton Edar service centres.

The first is a straight-forward pick up and delivery service. Proton owners with vehicles due for a scheduled service may take advantage of the service by having your vehicles picked up and/or delivered back to your home or office from the service centre at your convenience.

However, the service is only available at selected Proton Edar outlets, and can only be utilised if you stay or work within a five kilometre distance from the participating service centre. Currently, only Proton Edar outlets in Mutiara Damansara, Setapak, Bukit Maluri and Section 13 Petaling Jaya offer the pick up and delivery service.

Further Proton Edar centres in the Klang Valley will be gradually added to this list, beginning with the brand’s Centre of Excellence in USJ and also the Proton Edar Puchong and Sri Damansara centres.

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The second service that Proton will roll out across all 44 Proton Edar service branches nationwide is its Quick Service guarantee. In short, Proton guarantees that your minor service will be completed under 80 minutes, or it will absorb all labour charges involved.

“If we cannot meet the 80-min time, labour will be free. We’d rather lose money than lose faith,” explained Proton’s CEO, Harith Abdullah. Only customers who first make an appointment may be entitled to this compensation, under circumstances that no additional service requests such as test driving, air-conditioning or tyre services are involved.

In short, Proton is doing its level best to guarantee a sub-80-minute service, and appears more than willing to put its mettle to the test. As mentioned, should a service centre (all 44 Proton Edar) not be able to complete the regular service job in 80 minutes or less, Proton will first inform customers of any unexpected delays, and will then absorb all labour charges involved.