In line with its latest attempts to improve owner experiences, Proton has announced that it will be introducing two new services at selected Proton Edar service centres.
The first is a straight-forward pick up and delivery service. Proton owners with vehicles due for a scheduled service may take advantage of the service by having your vehicles picked up and/or delivered back to your home or office from the service centre at your convenience.
However, the service is only available at selected Proton Edar outlets, and can only be utilised if you stay or work within a five kilometre distance from the participating service centre. Currently, only Proton Edar outlets in Mutiara Damansara, Setapak, Bukit Maluri and Section 13 Petaling Jaya offer the pick up and delivery service.
Further Proton Edar centres in the Klang Valley will be gradually added to this list, beginning with the brand’s Centre of Excellence in USJ and also the Proton Edar Puchong and Sri Damansara centres.
The second service that Proton will roll out across all 44 Proton Edar service branches nationwide is its Quick Service guarantee. In short, Proton guarantees that your minor service will be completed under 80 minutes, or it will absorb all labour charges involved.
“If we cannot meet the 80-min time, labour will be free. We’d rather lose money than lose faith,” explained Proton’s CEO, Harith Abdullah. Only customers who first make an appointment may be entitled to this compensation, under circumstances that no additional service requests such as test driving, air-conditioning or tyre services are involved.
In short, Proton is doing its level best to guarantee a sub-80-minute service, and appears more than willing to put its mettle to the test. As mentioned, should a service centre (all 44 Proton Edar) not be able to complete the regular service job in 80 minutes or less, Proton will first inform customers of any unexpected delays, and will then absorb all labour charges involved.
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“The labour charges will be absorbed by SC”
clever move…haha
DrM passion for things he started is unwavering to see it succeeds.
How many at his age, can match his commitment and stamina. Najib how about you ?
Najibs passion to transform the country by removing its crutches and by-hook-or-by-crook get it ready for the global market and competition scares the hell out of Tun M.
Gip me donation, mai mai.
Your stupidness scares the HELL out of the Gods.
Scout around other marks for best practices. Sometimes the small details that make the difference. I like this one hyundai SC just because they have this free gintell massage chair and complementary cash wash each time. VW have this practice where they will keep ur car clean with seat, steering and bonnet cover while they are working on the car. One mazda SC give u service intervals of 10k just by using semi syn oil, gives u free breakfast, and have this consistent after service routine of showing u the done work and changed parts and the most important thing didnt songlap the extra / leftover engine oil.
Proton is focusing on service, SYABAS, right direction.
what if I stay 5.1KM away from the 5KM radius, will Potong still provide me pick up and delivery service….what a twice of words to show that potong is coming up with some high end services for its customer, how many poeple stays within a 5km radius of a selected sumore potong center, that itself the service is only applicable to a few customers ….. WOW , so call new service !!!
Minor service and Potong takes 1 hour 20 minutes sumore no test drive, image now they take hours to do minor service out of 10 cars, confirm something will go wrong coz they never test drive unless you demand for it, now so call upgraded service of 10s, they take 1 hour 20mins, for minor service, make you pay and no test drive, got problem come back 2mrow, and it will take the whole day for potong to resolve it !! What a load of crap, the sugar coat the crap and spit out giving crap service once again !! Oii Potong, GST never mention ahh, you say absorb all labour charges involve if over 80mins, but got mention GST, siapa bayar itu GST, customer get screwed still if the minor service fail coz they paid for the parts, sumore masuk GST for labour and parts !!!
Watta stupid people ur.
So dis cannot..do dat no good.
Always tot kok..
You don’t even own or can’t even afford a car so don’t make noise, mamat. If Chinese owns proton then I Betty you’ll automatically hate proton.
I hope their definition of service starts the moment I enter the service center. Around a year ago I waited at their COE for around an hour just to pass the service manual to the counter which was terrible. and then probably an hour or two more after that.
Plus I made an appointment a few days before and arrived slightly before the appointed time.
Last time EON Glenmarie also like that. Simple Yes/No enquiry also need to take number and wait for >1hr before they even bother to attend to customer.
Im skeptical ofcourse, after all its proton with a very old man at the top, bt i have respect for this onslaught to rectify their image… There seems to be a genuine effort to change, i hope their staff and whoever related to p1 moves in the same direction… Otherwise its all just some PowerPoint slides… Lets follow their progress n judge in 6months/1year’s time.. Rebranding takes time, mentality even longer
great… no more taking leave just to spend my whole day at proton SC
I love how Proton is heading, its focus on the product and after sales, trying to convince people of it’s service and quality, Kudos.
If only they made a proper manual iriz 1.6 :D…
I’m very, VERY impressed. 2016 has so far been a difficult and emotionally-taxing year for me, but this is easily among the best news I’ve read all year, thus far. I hope the new policies are enforced strictly and professionally, don’t let this be another ‘false promise’. Please.