Ride-hailing service provider Grab has announced a number of new safety measures for both its passengers and drivers. The new initiatives are led by the introduction of an emergency button for improved passenger safety.
The one-touch button in the passenger app will connect passengers to the national emergency response service (MERS 999) in the event of an emergency, and Grab says it will log all out-going calls made via the emergency button to follow-up with passengers and authorities.
For drivers, the company says it is working with its partner Eagle-i to provide free Eagle-i CVR dash-cams to its 3,500 top performing female and platinum drivers nationwide.
The 120 degree-wide view camera will be able to record both audio and visual footage up to 90 minutes long, and will come with a safety protective sticker to avoid tampering. The memory card can only be removed by an authorised Grab personnel in the event of an incident or if a dispute occurs.
It added that drivers who qualify to receive the cameras for free will receive communications from the company beginning next month on how to get them. Meanwhile, Grab said its other drivers can purchase the camera via Eagle-i’s website at a 70% discount, the offer being for a limited time only.
Finally, a telematics programme is also being introduced. With the programme, which features a combination of machine learning and predictive analytics that identifies unsafe driving habits such as speeding, swerving and hard braking or accelerating, Grab hopes to educate drivers on ways to improve the driving experience.
Drivers will receive weekly summary of their driving performance for their reference and further improvement. The programme, which was rolled out in June in Singapore, has already received very encouraging results to help improve road safety, with a 15% reduction in speeding among the gains.
The introduction of the new safety measures were welcomed by the Land Public Transport Commission (SPAD) and minister in the prime minister’s department Datuk Seri Nancy Shukri. The SPAD said it was appreciative of Grab’s forward-thinking by going the extra mile to incorporate the emergency button as well as the other initiatives.
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had an incident where the grab car driver took the steering wheel lock and wanted to hit me! there was only a standard response from grab about it . they just said that they were very sorry and so on. no further action. i made a report to spad after that. no answer at all!!!
Good initiative partly to offer more service than its competitor Uber
LOL copy paste Kunta!!!!!!!
It is common for keyboard warrior to change their name to other name after some times. People get bored with their fake and own thumb up post. Now use different name samy to post same fake political thing. Boring to see at car blog.
grab driver grab wheel lock that’s really grab my attention!
helloo stupid man… make a police report laa cz this is criminal in nature… not harping here in the net
U must be a customer from hell for that to happen
What is the point have the camera when our polis don’t do anything to protect Uber and Grab drivers.
Past few months, so many teksi gangster drivers bantai and whack so many Uber and Grab drivers. These Uber drivers even recorded themselves getting whacked, their cars getting bashed and even the assailant teksi car number plate.
they have given all these recording to the PDRM. Until today, not a single teksi guy has been arrested.
So, if polis cannot protect Uber and Grab drivers, who can?
No point having all sorts of cameras when in past, it has been shown, polis don’t care a damn.
Who can? Isnt the answer that obvious? Of cuz it has to be Grabuber! Their drivers work under their employment and as employers, taking care of the employees wellbeing is the fundamental rule of any company. If the company dun take care safety for employees, no one shud be working for ’em. Heck, its even illegal for companies in MY thats not ensuring a safe workplace environment.
Now that rideshare is legalised, its Grabuber sole responsibility to ensure all risk to their drivers r mitigated just like any other work environs in MY.
Thanks for highlighting this. Grabuber has a lot to buck up if they plan to stay in business. Otherwise, gov WILL come down hard on ’em.
Get whack also they them self askin fo it.Try to wear their shoes !!See how’s the feel.Do as Indonesia condition now….thats more like it…really if I’m Indonesian I’ll vote for the present in charge. JOKO!!JOKO!!
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Let us hope our Uber industry grow big.
Grab is still king here but with legalisation, the pie will get bigger and everyone wins.
better go Uber. Grab mostly ex teksi thugs. All lazy and tidur
Better go Grab. Uber mostly kaki pompuan. Even their head oso same species.
you got a problem with with the Chinese Grab boss?
Hehehe. U got confused between Grab boss & Uber boss. Thats the problem when u dun read.
Inportant step is for gov to legalize grab in parliment. Now gov just act like legal. No law to protect. Something happen u cant do nothing.
Ur late. They alredi just did. “ehailing-services-now-legal-operators-must-have-business-licences/”
Hopefully 999 can respond swiftly…………….