According to the J.D. Power 2017 Malaysia Initial Quality Study (IQS), new-vehicle owners under than the age of 30 report a greater number of problems with their rides than those aged 30 and older, despite actually experiencing less issues with their new vehicles
Statistics from the information service company’s show that although only 37% of younger owners indicate having experienced a problem with their new vehicle (compared with the study average of 43%), the actual number of problems reported by them is notably higher – those under 30 report an average of 83 problems per 100 vehicles (PP100), as opposed to the 77 PP100 reported by older owners.
The study also found that 24% of younger owners experiencing a problem with their new vehicle stated that they would not return to buy from the same brand in the future.
Elsewhere, seven in eight problem categories measured in the study show an increase in problems being reported. The overall number of problems increased to 79 PP100 from 69 PP100 in 2016, with the highest incidences being in driving experience, vehicle exterior and engine/ transmission categories. Problems related to manufacturing quality increased by seven PP100 and those for design-related issues were up by two PP100.
The 2017 study also revealed that Malaysian brands have more problems – buyers of Malaysian national brands reported more issues than buyers of non-national brands (95 PP100 vs. 59 PP100). The SUV segment, which presently is represented only by non-national manufacturers, recorded the lowest reported problem count in the study, at 48 PP100.
The study also revealed the most frequently cited problem, and that happens to be excessive wind noise, with 4.3 PP100 being reported.
The Toyota Vios ranks highest in the entry mid-size segment (62 PP100), while the Perodua Myvi leads in the compact segment (84 PP100). In the SUV segment, the Honda BR-V has the least problems (27 PP100), while the Isuzu D-Max ranks highest in the pick-up category (52 PP100).
The 2017 Malaysia Initial Quality Study (IQS) is based on responses from 2,843 new-vehicle owners who purchased their vehicle between August 2016 and June 2017. The study – fielded between February and August this year – measures problems experienced by vehicle owners during the first two to six months of ownership, and included a sampling of 47 passenger car, pickup and utility vehicle models from 12 brands.
Looking to sell your car? Sell it with Carro.
tokmoh.
on 
Muzamil
on 
john
on 
Gagah Murni
on 
john pening
on 
John Gagap
on 
Dreamer
on 
lousy john
on 
Sama Kunta Loo
on 
mataseoul
on 
Fadzili rahman
on 
Speak louder
on 
Ohwai
on 
Xiaomi
on 
lilytan
on 
Thrylos
on 
Rightwinger
on 
old horse
on 
Logic
on 
john
on 
ex-VGM staff
on 
Carazy
on 
Wkwkk
on 
Gen Z
on 
Gen 2
on 
Kuinosan
on 
HowToReadChart
on 
ioma
on 
he can not read
on 
Sjkc
on 
common sensor
on 
Brad
on 
simon
on 
winwin
on 
Oh Wai
on 
hondafan
on 
Queen of MusangKing
on 
jc
on 
Paul
on 
AI-generated Summary ✨
The comments generally agree that Malaysian car brands like Proton and Perodua report more problems according to JD Power’s 2017 initial quality study, with Proton’s quality improving under past leadership but worsening after 2012. Many highlight that Malaysian brands tend to have higher defect rates and poorer reliability compared to non-national brands, supporting claims of problematic quality and poor after-sales. Some commenters point out that the survey results might be biased or not fully representative due to small sample sizes, and emphasize differences in expectations based on vehicle segments and price points, like wind noise issues in cheaper cars versus premium vehicles. There is critique towards the perceived bias of JD Power and skepticism about its findings, but a consensus that younger owners report more issues, often due to their higher expectations.