Using counterfeit lubricants in your car can be highly detrimental to its longevity, which is why Shell Malaysia is working closely with local enforcement agencies to combat the sale of lubricants that are being passed off as genuine Shell products. By doing so, the company is aiming to protect unsuspecting customers and workshops from counterfeits, as well as its brand integrity.

In 2018, Shell Malaysia conducted laboratory tests on a random sample of products sold online and in hypermarkets that were claimed to be genuine Shell products. Based on their testing, the results revealed that four out of 12 bottles sold were counterfeits.

Recently, the company conducted a special training workshop for nearly 100 officers from the Ministry of Domestic Trade and Consumer Affairs (KPDNDHEP) and Royal Malaysian Customs with the aim to providing them the knowledge to differentiate genuine Shell lubricants from counterfeit products when conducting raids.

“We would like to commend the authorities for their efforts in combating counterfeit lubricant production and distribution activities that affect major brands including Shell. As the brand owner, we are deeply concerned with the number of consumers who might have inadvertently purchased fake lubricants through unauthorised channels,” said May Tan, Shell Lubricants Marketing general manager.

“That is why we always advise consumers to only buy official genuine Shell lubricants with ‘Untuk Pasaran Malaysia’ labels complete with QR codes that can be authenticated via the SHARE website and from authorised outlets to avoid potential irreversible damage to their vehicles,” she added.

Should you believe you have unintentionally purchased counterfeit Shell lubricants, you can contact Shell Customer Service at 1300-88-1808 or via email.