Government to review Touch ‘n Go’s monopoly on tolls and public transport – prime minister Anwar Ibrahim

Government to review Touch ‘n Go’s monopoly on tolls and public transport – prime minister Anwar Ibrahim

Prime minister Datuk Seri Anwar Ibrahim has said the government will review the monopoly that Touch ‘n Go (TnG) has in Malaysia. This was revealed during a Q&A session at the recent Youth Empowerment Fair 2023, with Anwar responding to a participant that highlighted the matter.

During the session, the participant asked if there were any plans to end TnG’s monopoly on payment systems for the country’s transport and road systems. He added that debit and credit cards can be used in many places like petrol stations and parking lots, but TnG has only been the only contactless payment option for toll payments and public transport.

“You see, Touch ‘n Go has been in operation for more than two decades and there has not been convincing development or progress in the system. I think you are right, we will have to reconsider that,” Anwar answered.

There has been progress in providing alternative payment options in recent times. For instance, the newly opened MRT Putrajaya Line accepts debit and credit card payments, while back in 2020, Rapid KL trialled MyDebit card readers so commuters could pay with their ATM cards.

Meanwhile, works minister Datuk Seri Alexander Nanta Linggi said last month that motorists will be free to use any digital mode of payment with the introduction of the multi-lane free flow (MLFF) in 2025. He said that talks on an open payment system between the works ministry and the ministry of finance as well as related concessionaires are being ramped up, and that a pilot project to enable payments through various digital payment providers would be conducted as soon as possible.

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Comments

  • smart retail consumers group on Mar 20, 2023 at 11:23 am

    yes high volumes of consumers already shunned those hypermart, shopping mall, business premises that only accept tng as car park entrance mode of payment…..

    Like or Dislike: Thumb up 19 Thumb down 3
    • Rakyat Malaysia on Mar 21, 2023 at 7:06 pm

      Yes lets go back to the era where we had to have 10 different & incompatible pay cards not to mention spare change to pay for tolls.

      Like or Dislike: Thumb up 0 Thumb down 3
  • touchngo can go away on Mar 20, 2023 at 12:29 pm

    At long last!! Thank you goverment. Touch n go is such an inconvenient way to use esp for tolls

    Like or Dislike: Thumb up 24 Thumb down 2
    • Incompetency.....A Clear and present danger on Mar 20, 2023 at 2:58 pm

      PM Anwar,we supported unity germen..for a reason.
      We want all corrupt officials past n present jailed.
      Besides that,we hope u can restructure or deny these monopolies like TNG from committing ‘daylight robbery”by overcharging with poor services.
      Thank u for helping the rice farmers by “forcing” the Arab looking dude to aid rice farmers.
      If the unity germen wants a 5 year term,we will support but pls get rid of monopolies besides corruption.

      Like or Dislike: Thumb up 10 Thumb down 4
      • Rakyat Malaysia on Mar 21, 2023 at 7:07 pm

        Do we support going back to the era of inefficiencies carrying 10 different paycards just for tolls? We dont think so!!!

        Like or Dislike: Thumb up 0 Thumb down 3
        • Rakyat With Brain on Mar 24, 2023 at 6:33 pm

          We would rather have 10 paycards to choose from than being forced to use one. How can you say such options are inefficient? Don’t say “we don’t think so” when you do not represent the majority of us who are clearly in agreement with this move to end the monopoly!

          Like or Dislike: Thumb up 0 Thumb down 0
  • I think we would not mind the monopoly if TnG is a forward-thinking company that is always at the forefront at payment systems technology, able to make the process easy (esp. claims and reimbursement), and charges fair amount.

    The company now is a dinosaur that is slow to adapt to changing trends, failed to improve and now is way behind. The only reason they are still in business is due to ancient relationships with the ‘right’ people and the higher-ups not willing to make changes.

    You might even say the company is a microcosm of the current state of Malaysia as a nation.

    Like or Dislike: Thumb up 18 Thumb down 1
  • Kea Was on Mar 20, 2023 at 1:01 pm

    Probably the bosses are just as useful as those in the public transportation sector especially the LRT – similar case running it for 20 years yet have no idea how to improve or even how it worst just hope everything is alright and if problems happens just take tax payers money and sub to foreigners to do their work.

    Like or Dislike: Thumb up 5 Thumb down 0
  • newme on Mar 20, 2023 at 1:16 pm

    Competitors lobbying?

    Like or Dislike: Thumb up 4 Thumb down 0
  • Convenience on Mar 20, 2023 at 1:57 pm

    All it needs is actually allowing TnG cards to be conveniently reloaded without all those RM0.50 service charges and ONLY CASH reloads!!! In this day and age, with the development of cashless payment option, TnG is surprisingly like a dinosaur even though it is owned by a bank. This should be the first option and best option. Otherwise, make all touch points linked to TnG eWallet like Klang Valley tolls with Pay Direct system of toll deduction. In fact why not use the TnG eWallet as payment for toll and transport?

    Like or Dislike: Thumb up 7 Thumb down 0
  • KENGKAWAN DAH NAMPAK LUBANG KAT SITU. BOLEH LA MASUK

    Like or Dislike: Thumb up 2 Thumb down 0
  • orang lama on Mar 20, 2023 at 4:57 pm

    I remember toll payers fumed on many types of cards they have to keep and top up to travel esp. in klang valley where so many highway concessionaires are operating. they requested for a single mode of payment. and now they eat their own words?

    Like or Dislike: Thumb up 1 Thumb down 4
    • Single mode of payment, not single “type of card” for payment.

      Like or Dislike: Thumb up 2 Thumb down 0
    • Abuwank on Mar 23, 2023 at 8:33 pm

      In Indonesia like in toll, the card reader can read many ewallet. Not from single company. Its easy to implement actually. We as user didnt need to have all the card, but the reader must accept many cards.

      Like or Dislike: Thumb up 1 Thumb down 0
  • tng user on Mar 20, 2023 at 5:21 pm

    I’m ok with one only authorized e payment app. no problem so far as a daily user.. so.. i wonder why there are haters there.. maybe becoz like boost… didnt work out.. but seriously.. do you really wants multiple apps for you to make payment?? what a headache will that be.. so unify, harmonized. monopoly.. yes.. but in a good way.

    Like or Dislike: Thumb up 2 Thumb down 5
    • Abuwank on Mar 23, 2023 at 8:32 pm

      In Indonesia like in toll, the card reader can read many ewallet. Not from single company. Its easy to implement actually. We as user didnt need to have all the card, but the reader must accept many cards.

      Like or Dislike: Thumb up 1 Thumb down 0
  • KJ Lim on Mar 20, 2023 at 10:12 pm

    Absolutely zero-progress company. A lousy decades old technology monopoly the whole Malaysia market. How ridiculous.

    Like or Dislike: Thumb up 2 Thumb down 1
  • Ben Yap on Mar 21, 2023 at 8:35 am

    so far i don’t find anything wrong with TNG. the RFID works well on my car, the TNG go is easy to reload and i always manage to use up all the money in the card before it expires and i just throw it away and get a new one. i pay most of my groceries with the e-wallet and i put some cash in TNG GO+ which gives me better returns than most FDs outside.

    Like or Dislike: Thumb up 0 Thumb down 0
    • Saiburi Maha Negara Seri Darma Raja on Mar 21, 2023 at 11:41 am

      Why asking existing tng car owners to buy another new feature tng card? The biggest mistake tng made was never offers to existing tng card owners to free upgrade exchange to new feature tng card with existing balance auto transfers into new feature tng card kek

      Like or Dislike: Thumb up 2 Thumb down 0
  • JEFFREY VASUTHAVAN on Mar 21, 2023 at 12:20 pm

    They even threaten me if I don’t top it my e- wallet.Praying something is done. Want to transfer my balance to a new car (old damaged) also cannot be done.

    Like or Dislike: Thumb up 0 Thumb down 0
 

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