Touch n Go is currently running a promotion for pilot program users where they can get a new tag to replace their old one for RM19.50 including shipping, which is a discount of RM20.50 from the original RM40 cost (RM35+RM5 shipping).
The intention of this promo was to offer any pilot users who have experienced wear and tears on their tags a discounted price for a replacement. Pilot users have had their tags installed since 2018, so it’s been 5 years of exposure to the sun and weather now.
A clause in the campaign FAQ mentioned that pilot tags would be automatically terminated on January 31 2024. Many took this to mean that all pilot tags would be ceasing to function by that date. Some also assumed that all RFID tags had a 5 year expiry date upon which they had to be replaced.
TnG has now clarified that this is not the case. Only pilot tags for those who participated in the discounted tag promo would be terminated as the assumption is a user had already ordered a new one under the promo campaign.
In addition, TnG clarified that RFID tags have no expiry date set on them. Please read their statement below in full for the full picture.
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The thin filmsy RFID tag, exposed with external elements, used only for toll have no expiry but the TnG card that are protected with thick plastic, used for both toll and parking got expiry? What is the rational?
Easy money
I purchased after received the app’s notification, but there is no discount. Checking with the CS, she said only those whom had receive email from TNG can have the promotion. This is the response from the CS: “Since you did not receive any email from us, we wish to apologize for any inconvenience as we experienced system glitch earlier on the apps notification. Please note that only selected RFID pilot users are eligible for the cashback promo.”
1 pc of tag costs only about RM2.00 but they charge you RM40(not the pilot program users)
Upfront they already con the rakyat of RM38!!
RM2.00? If I’m not mistaken, a politician has admit the cost is less than RM1.00 without him revealing the actual numbers.
I will not use RFID sticker or Smart Tag until TnG does the following
1. The location of the RFID sticker should be on the windscreen not on the headlight as this location is prone to road debris from vehicles in front and damage the stickers, causing drivers to back up from the booth as the stickers cannot be detected. The location of the stickers should be on the wind screen.
2. RFID and Smart tag lanes should alllow vehicles to pass through at higher speeds…>60 km/h. The jams at tool booths are due to slow detection speed at the booths.
So using TnG lane is better than these 2 now?
Nowdays no more news about potential improvement to RFID system. Last time said can travel faster, better detection campared to Smartag.
Now RFID users left with same old speed n issue. Worse than Smartag, if your tag not detected, no matter how many times you reverse n forward also will not detect. Lucky if got 2 rfid lane, can change lane. If not, for sure need to ask for assistance from Plus Staff before can go through.
Hopefully PLUS keeps improving the system.
There’s always ppl who spread false info without knowing or don’t bother to check it’s validity. Spreading for the sake of viral, rubbish society
My old Tag work fine but the notification were written as if the old tag will expired on the 31/12/23 , I bought the new tag , now I have to reinstall a new tag with no reason and waste RM40 and my time, Touch and Go had dupe me
My old Tag work fine but the notification were written as if the old tag will expired on the 31/12/23 , I bought the new tag , now I have to reinstall a new tag with no reason and waste RM40 and my time, Touch and Go had dupe me, the number 3 statement are confusing, The Pilot user who participate in this campaign shall have their PILOT RFID tag automatically terminated on 31january 2024… this statement can be mistakenly understood that the Pilot participant tag will expired