Touch n Go

  • Touch ‘n Go PayDirect to be rolled out across all PLUS highways including North-South Expressway soon

    Touch ‘n Go PayDirect to be rolled out across all PLUS highways including North-South Expressway soon

    Aside from answering our questions about Touch ‘n Go eWallet’s new SOS Balance feature, operator TNG Digital also provided some insight into the long-awaited introduction of its PayDirect system on PLUS Malaysia’s closed-system tolled highways, such as the North-South Expressway (NSE).

    To recap, PayDirect allows motorists using their TNG cards to use their eWallet balance to pay for tolls, instead of what’s in their cards. PayDirect is one of the key components of SOS Balance; without it, only RFID users will be able to utilise their eWallet balance and thus, SOS Balance. Of the seven million users of PayDirect, 50% of them “face limitations due to the lack of PayDirect coverage on PLUS highways, restricting their ability to fully benefit from the service,” TNG Digital told us.

    Some good news – the company said the approval process with PLUS is “nearing completion,” meaning that we can look forward to using PayDirect on all PLUS highways in the near future. “We are hopeful that SOS Balance will be expanded to cover more locations soon,” it said in an email response.

    One section of the NSE that has recently been cleared to use PayDirect is the Northern stretch from Hutan Kampung in Kedah to Sungai Dua in Penang, making it the first closed system to support the feature. Aside from that, PayDirect can be used on PLUS’ two open-system tolled highways – the Penang Bridge and the Butterworth-Kulim Expressway (BKE).

     
     
  • Touch ‘n Go eWallet SOS Balance has already helped 700,000 baki kurang incidents at tolls in under a month

    Touch ‘n Go eWallet SOS Balance has already helped 700,000 <em>baki kurang</em> incidents at tolls in under a month

    Touch ‘n Go eWallet’s new SOS Balance feature was launched less than a month ago, and while it’s still early days, it’s clear there has already been a substantial impact on its users. As a refresher, SOS Balance delays toll payments for 24 hours (up to a maximum of RM80) if there is insufficient balance, preventing drivers from getting stuck at toll plazas due to baki kurang – a function even we have requested.

    eWallet operator TNG Digital was keen to answer some of our questions regarding the system such as its impact and efficacy, having already obtained some preliminary usage data. In an email response, the company said that while it doesn’t have any data on how many failed toll transactions were previously caused by insufficient balance, it did find that as of February 10, SOS Balance assisted in over 700,000 transactions since its launch on January 20.

    “This feature helped [users] to avoid the frustration of being stuck at toll booths, ensuring smoother journeys – especially during the peak season of traveling to hometowns for Chinese New Year,” it said, adding that the data showed SOS Balance’s “impact in improving transaction efficiency at toll plazas, ultimately contributing to smoother traffic flow.”

    It should be noted that the feature is currently only available for eligible users who have consistently demonstrated they have cleared all outstanding payments promptly, frequently reload their eWallet and actively use their eWallet for transactions.

    Touch ‘n Go eWallet SOS Balance has already helped 700,000 <em>baki kurang</em> incidents at tolls in under a month

    Responding to our question on whether all users will eventually be eligible, TNG Digital said the feature is only “designed for loyal and active TNG eWallet users” but added that eligibility will be determined based on user engagement. In other words, those currently ineligible can still become eligible – they just need to use their eWallet more.

    “Currently, approximately 70% of TNG eWallet toll users are eligible to benefit from SOS Balance,” the company said. “To increase [their] chances of becoming eligible, users should consistently demonstrate active eWallet usage. This includes regularly adding funds to the eWallet, making frequent transactions and promptly clearing any outstanding payments.”

    The firm also said it was pleased with users’ promptness in paying their outstanding toll payments, praising Malaysian’ “integrity and reliability” in using SOS Balance responsibly, rather than as a way to get “free toll”. “Overall, the payback ratio for users settling their outstanding amount from SOS Balance has been high, which is in line with our original expectations,” it said.

     
     
  • Touch ‘n Go releases new Transformers One NFC cards, first branded RFID tag – RM25 to RM35

    Touch ‘n Go releases new Transformers One NFC cards, first branded RFID tag – RM25 to RM35

    Being a franchise centred around humanoid robots wearing car disguise, Transformers lends itself well to automotive-related merchandise. Touch ‘n Go is seizing that opportunity with a range of new Enhanced NFC cards, designed to celebrate the release of the film Transformers One in collaboration with Hasbro.

    The four cards depict the main characters in the movie, which are early versions of the Autobots and Decepticons you recognise today – Orion Pax (Optimus Prime), D-16 (Megatron), B-127 (Bumblebee) and Elita-1. Just like a regular NFC card, these can be reloaded using the Touch ‘n Go eWallet app, simply by tapping them on the back of an NFC-enabled smartphone.

    Touch ‘n Go releases new Transformers One NFC cards, first branded RFID tag – RM25 to RM35

    For the first time, Touch ‘n Go is also releasing its first branded RFID tag, which shows Orion Pax and D-16. This is meant to be stuck on the windscreen or front bumper, not on the headlights (for obvious reasons).

    You can purchase the NFC cards at RM25 each, RM15 more than the standard bluish-pink card, while the RFID tag is yours for RM35 for a limited time – the same price as the usual transparent tag and RM5 less than the retail price of RM40.

     
     
  • Touch ‘n Go launches special Raya edition TnG Enhanced NFC card design and ketupat-shaped charm

    Touch ‘n Go launches special Raya edition TnG Enhanced NFC card design and ketupat-shaped charm

    Touch ‘n Go has launhed two special edition TnG Enhanced NFC products for this year’s Hari Raya season.

    The first is a TnG Enhanced NFC card with a Raya design. This is offered as an exclusive collaboration with Shopee so you cannot get it at their Lazada store.

    The second product is a ketupat-shaped TnG Enhanced NFC charm. It is like a card but in a different shape, so you can use for public transport, parking and TnG lanes at tolls, but the downside is you cannot insert it into a SmartTAG because it is not shaped like a card.

    TnG says with every purchase of the ‘ketupat’ charm, RM2 will be contributed to the needy.

    TnG has offered various other charm designs in the past such as gingerbread man for Christmas, an ‘oyen’ cat likely just because Malaysians love oyens, and a dragon for Chinese New Year.

    If you’re interested you can find the links below:

    TnG Enhanced NFC Raya card on Shopee
    TnG Enhanced NFC Raya ‘ketupat’ charm on Shopee
    TnG Enhanced NFC Raya ‘ketupat’ charm on Lazada

     
     
  • TnG LUXE Card Titan edition now on sale – black and gold themed Enhanced NFC card priced at RM25

    TnG LUXE Card Titan edition now on sale – black and gold themed Enhanced NFC card priced at RM25

    Touch n Go is now offering a special Touch n Go Enhanced NFC card with a black and gold colour scheme. It’s called the LUXE Card – Titan Edition.

    The TnG LUXE Card – Titan Edition is priced at RM25 per card as opposed to the normal NFC card which is priced at RM10. That represents a premium of RM15 over the regular card.

    If you’re interested in getting one, you can buy it from either of the links below.

    LINK: TnG LUXE Card on Shopee
    LINK: TnG LUXE Card on Lazada

    Given that this is design called the Titan Edition implies that other editions will be coming up later. What colour scheme would you want in a future card design?

     
     
  • No, your TnG RFID pilot tags are not going to expire

    Touch n Go is currently running a promotion for pilot program users where they can get a new tag to replace their old one for RM19.50 including shipping, which is a discount of RM20.50 from the original RM40 cost (RM35+RM5 shipping).

    The intention of this promo was to offer any pilot users who have experienced wear and tears on their tags a discounted price for a replacement. Pilot users have had their tags installed since 2018, so it’s been 5 years of exposure to the sun and weather now.

    A clause in the campaign FAQ mentioned that pilot tags would be automatically terminated on January 31 2024. Many took this to mean that all pilot tags would be ceasing to function by that date. Some also assumed that all RFID tags had a 5 year expiry date upon which they had to be replaced.

    TnG has now clarified that this is not the case. Only pilot tags for those who participated in the discounted tag promo would be terminated as the assumption is a user had already ordered a new one under the promo campaign.

    In addition, TnG clarified that RFID tags have no expiry date set on them. Please read their statement below in full for the full picture.

    No, your TnG RFID pilot tags are not going to expire

     
     
  • RFID disruptions continue on Malaysian highways; transport minister to discuss with works minister

    RFID disruptions continue on Malaysian highways; transport minister to discuss with works minister

    One year on from the initial rollout of RFID as a highway toll payment method, disruptions with the system persist as former minister in the prime minister’s department, Datuk Seri Abdul Rahman Dahlan stated his frustration with the use of RFID lanes on Twitter, and had mentioned transport minister Anthony Loke Siew Fook in his tweet in a bid to have the situation rectified.

    Loke replied to the tweet, clarifying that RFID operation at highway toll plazas “is under Lembaga Lebuhraya (the Malaysian Highway Authority)”, and that he will discuss the matter with works minister Datuk Seri Alexander Nanta Linggi.

    While there is response on a ministerial level, RFID users should, in the meantime continue to take the necessary steps to ensure that there are no other factors contributing to any technical issue with its usage.

    Firstly, users need to ensure that the RFID tag is correctly affixed to their vehicle, especially if one applying the tag themselves using the self-fitment kit. This RFID tag need to be positioned at least 5 cm away from metal parts to prevent any possible interference, and applied on the windscreen, this means away from the A-pillar, and if placed on the headlamp, this needs to be in the middle to be distanced from the bodywork.

    If one chooses to affix the RFID tag to the vehicle’s windscreen, be sure to place the tag away from the wipers’ paths, and take note if your window tint film of choice, if applicable, has a high metal content which may cause interference; if this is the case, the headlamp will likely be the preferred site of RFID tag installation on the vehicle.

    Also, users need to ensure that the is sufficient balance in the Touch ‘n Go eWallet for the payment of toll fare. Users also need to be sure to have sufficient balance in their Touch ‘n Go card where RFID is not applicable; in any case, the Malaysian Highway Authority instructed highway concessionaire PLUS to maintain operation of both SmartTAG and Touch ‘n Go lanes at toll booths.

     
     
  • Limited edition United Voice Enhanced NFC TnG Card launched – 10 card designs, 4,000 pieces each, RM25

    Limited edition United Voice Enhanced NFC TnG Card launched – 10 card designs, 4,000 pieces each, RM25

    As part of its long-term collaboration to raise funds for non-governmental organisation United Voice, Touch ‘n Go (TnG) has announced the introduction of a series of limited edition Enhanced TnG cards with NFC featuring selected artwork from an assortment of United Voice artists.

    The company has purchased 10 paintings, one from each artist, and these paintings have been incorporated into the specially-designed Touch ‘n Go cards. The paintings are being displayed at an art exhibition at NU Sentral, which runs until October 5, and the limited edition NFC cards will be sold exclusively at the event.

    According to TnG, 4,000 pieces of each card design will be available, translating to 40,000 pieces in total. Given that the aim is to raise funds for United Voice, the special edition NFC cards are priced higher than the normal NFC cards, going for RM25 each (the regular NFC card costs RM10). Each purchase is limited to two cards per person.

    Limited edition United Voice Enhanced NFC TnG Card launched – 10 card designs, 4,000 pieces each, RM25

    A portion of the proceeds from the sale of the cards will be channelled to United Voice for their daily operations as well as projects to drive new revenue and employment opportunities for their members, such as mobile coffee carts, sewing workshops and entrepreneurship programmes.

    Set up in 2005, United Voice is Malaysia’s first NGO to be run by persons with learning disabilities. It champions self-advocacy to reduce the isolation of people with learning disabilities such as Down syndrome, autism, attention deficit hyperactivity disorder (ADHD) and cerebral palsy, providing them with the tools, training, platforms and experience to take control of their lives.

    If you’ve been hunting for an Enhanced TnG Card with NFC, here’s your chance to grab one. While it may cost more than the standard card, it’s still cheaper than what scalpers have been charging for regular NFC cards, and you’re also helping a worthy cause.

    You can buy it at the event at NU Sentral until October 5, 2022.

     
     
  • Enhanced Touch ‘n Go card with NFC back on sale via TnG eWallet – can be ordered from 10am, August 25

    Enhanced Touch ‘n Go card with NFC back on sale via TnG eWallet – can be ordered from 10am, August 25

    Demand for the new Enhanced Touch ‘n Go Card has been such that the card, which features near-field communication (NFC) capability, has been somewhat of an elusive find for many. If you’re still on the lookout for one, you’ll be able to make an online purchase for it tomorrow morning via the Touch ‘n Go (TnG) eWallet mobile app.

    As The Star reports, a notification was sent out on the eWallet app earlier today informing users that the NFC-enabled TnG cards will be coming back in stock tomorrow morning (August 25) at 10am in the app.

    However, there’s a catch, as in a cap on how many cards you can buy – according to the report, the company is limiting purchases to one card per user order, which is down from the previous maximum of two cards per order.

    The move is seemingly to address earlier complaints from consumers that scalpers were somehow able to obtain an unspecified number of the enhanced cards during the previous batch releases, and had been reselling them online at several times the original price.

    The new Enhanced version of the Touch ‘n Go card essentially enables the topping up of credit to be done with an NFC-capable smartphone and the eWallet app, thus giving users the option of bypassing physical reload locations such as kiosks and retail outlets. According to TnG, the new card also gains improved encryption for better security.

    As with the previous version of the card, credit balance on the Enhanced version of the card continues to be separate from that of the eWallet, though this too can be linked using the PayDirect function. Non-PayDirect transactions will continue to withdraw from the physical card’s balance.

     
     
  • Touch ‘n Go, Shell Malaysia launch RFID payments at 88 stations nationwide; at 200 stations by year end

    Touch ‘n Go, Shell Malaysia launch RFID payments at 88 stations nationwide; at 200 stations by year end

    Touch ‘n Go and Shell Malaysia have launched RFID payment functionality at 88 Shell stations nationwide, where customers will be able pay for fuel using the cashless method at selected pumps.

    As the name suggests, the cashless payment method for purchasing fuel at participating Shell stations is enabled through an activated RFID tag. This one-time activation and registration is conducted through the Touch ‘n Go eWallet, and once that is successful, users will just need to drive their RFID-equipped vehicle to the RFID bay at the participating Shell station.

    A preferred refuelling amount will need to be selected by the user beforehand, and payment for fuel will be auto-debited from the user’s Touch ‘n Go eWallet account. The RFID-equipped vehicle will be detected within seconds, says Touch ‘n Go, and the fuel pump will be reserved for the user for 80 seconds from that point.

    Once refuelling is completed and the nozzle is returned, any unused amount will be refunded within 10 minutes of refuelling; however, there may be instances where the refund may take up to two business days to complete, the company said in a written response.

    For customers who have been collecting loyalty points with BonusLink, Shell Malaysia has also integrated the points collection functionality into the RFID payment method launched today. The Touch ‘n Go eWallet app will prompt the user for a BonusLink card before refuelling, and one BonusLink card is supported for each RFID tag.

    At this time, Touch ‘n Go’s partnership for RFID implementation for fuel purchase transactions is only with Shell, group CEO of Touch ‘n Go Group Effendy Shahrul Hamid said.

    Each of the 88 Shell stations nationwide currently have two RFID bays per station, and this number may grow to include more pumps per station if uptake of the RFID payment method is encouraging, said Mobility for Shell Malaysia and Singapore general manager Seow Lee Ming.

    “We are fortunate to have found a like-minded partner in Shell, who aligns with our ambition to provide customers with a cashless, contactless driving experience, and is helping us pave the way towards delivering more innovative offerings for both sets of our customers,” the Touch ‘n Go group CEO said.

    The pilot programme for making payment with RFID for fuel purchases was announced in May 2021, and began with five Shell stations in the Klang Valley from July 13 to August 12 last year. In May this year, RFID availability was expanded to 35 Shell stations in the Klang Valley.

    See the full list of Shell stations supporting RFID payments, here.

     
     
  • Touch n Go eWallet now accepted in Singapore taxis

    Touch n Go eWallet now accepted in Singapore taxis

    You can now use Touch n Go eWallet to pay for taxi rides in Singapore, specifically cabs operated by ComfortDelGro. This capability is available through a collaboration with Alipay+, a suite of global cross-border digital payments and marketing solutions operated by the Ant Group.

    “This is the beginning of a further expansion of our payment services to Singapore. ComfortDelGro is the operator of the largest taxi network in Singapore, operating about 9,000 taxis across the city. We view this as an excellent milestone to expand our payments proposition to Singapore and we’re extremely pleased to have been able to bring our users this added convenience and use-case,” said Alan Ni, CEO of TNG Digital.

    “As borders reopen and international travel resumes, I expect our users to enjoy using the eWallet when we have more acceptance points in Singapore, in the exact same seamless way as how they would use the eWallet in Malaysia. We will continue to grow our acceptance network in time to come,” he added.

    TnG says that pre-Covid, over 350,000 people commute daily between Malaysia and Singapore via the Causeway, and with the reopening of borders between the two countries, this collaboration with Alipay+ is timely.

    To kick off, there’s a promo for Touch n Go eWallet users. From now until June 25, users are entitled to an instant discount (RM4 to RM6) when they ride on ComfortDelGro taxis and pay with the app. The discount varies between weeks and is capped at the first 300 transactions daily.

     
     
  • Shell expands Touch ‘n Go RFID Fuelling station list, now supports 35 stations in the Klang Valley

    Shell expands Touch ‘n Go RFID Fuelling station list, now supports 35 stations in the Klang Valley

    Shell has expanded the list of stations that support Touch ‘n Go RFID Fuelling to a total of 35 stations in the Klang Valley, up from the initial five stations.

    The first five stations involved in the testing phase were Shell Bandar Sri Menjalara, Shell Mint Hotel, Shell NKVE Damansara, Shell Taman Connaught and Shell Taman Tun Dr Ismail. The new increased number of stations are welcome, but even with the new expanded list, availability is still limited to the Klang Valley.

    The following are the stations that have RFID Fuelling enabled. When you get to the station, you will have to look for the RFID bays as not all of the pumps have RFID support.


    You’ll of course first need to activate RFID Fuelling, a one-time thing. Setup is straightforward – launch the eWallet, tap on the Shell icon and then the activate fueling button. From there, you’ll be able to select the default fueling amount and even link your BonusLink card to earn loyalty points.

    To refuel, you simply have to locate the specific bays with RFID signage, park your vehicle inside the RFID-enabled bay, locate the LED screen (on top of or on the ground, in front of the bay). Once the reader has detected the vehicle, the system will then reserve the pump, and when the screen shows a green pump icon, you’ll have 80 seconds to begin the fueling process.

     
     
  • Enhanced Touch ‘n Go Card: what’s different with new NFC TnG and how to reload with smartphone app?

    Enhanced Touch ‘n Go Card: what’s different with new NFC TnG and how to reload with smartphone app?

    Last Friday, Touch ‘n Go officially launched its Enhanced Touch ‘n Go Card in Malaysia, offering it for sale on its TnG eWallet app and selected retailers. It was clear the new product would be popular from the get-go – having been quietly available at TnG’s own outlet in Nu Sentral the previous week, it was immediately scalped at nearly double the price.

    So it proved – the card was sold out on the app within three hours of the announcement. It was quickly back on sale, however, and we managed to score our own in relatively short order. Given that TnG cards are primarily used for toll payments, we thought it would be a good idea to put the new technology through its paces and see how easy (or otherwise) it is to use.

    LINK: TnG Store on Shopee

    What’s different about it, and how much does it cost?

    The headlining feature of the Enhanced card is the built-in near-field communication (NFC) technology, enabling the much-vaunted smartphone reloads and cutting out the physical counter (and any associated reload charges, as NFC reloads are free) entirely. No, you still can’t top-up the card remotely and the card balance is still separate from your eWallet, just so you know.

    Enhanced Touch ‘n Go Card: what’s different with new NFC TnG and how to reload with smartphone app?

    What the new card does allow you to do is reload the card using the eWallet, simply by holding it to the back of your phone. To do so, you’ll need an Android smartphone or an iPhone equipped with an NFC chip, which is most of them these days (including the iPhone 7 and newer). Touch ‘n Go also says the new card has better encryption, enhancing the security of your balance.

    The Enhanced card is priced the same as its predecessor at RM10 (some LRT and MRT stations are selling the old cards at RM15, inclusive of RM10 preloaded), with orders through the eWallet app tacking on a RM5 shipping fee. It’s sold out on the app as of today, and the cards are still being scalped online – The Star is reporting prices as high as RM90 on an e-commerce platform (i.e. either Lazada or Shopee), which is ridiculous to say the least. Just wait for new stock to arrive, OK?

    You can tell the Enhanced card apart from older versions through the pleasing minimalist blue-and-pink gradient on the front and back, although new designs will probably be offered in the future as part of marketing tie-ins, as was the case with the previous cards.

    There’s also a wave icon indicating the NFC functionality, along with the TnG and eWallet logos, all of which are imprinted in chrome. On the reverse side is a QR code for the eWallet app, the serial number and the expiry date (seven-year validity for Enhanced). No terms and conditions here, just a simple “terms apply.”

    How does the reload function work?

    To use the Enhanced card as it’s intended, you’ll first need to update the eWallet app. Once you do that, you’ll notice a new TNG Card shortcut on the main page – previously, you needed to tap on the Toll icon to get to it. The first time you access the menu, you’ll get an introduction of the new card and a prompt to add your card to the app using NFC (you can still do it the old-fashioned way by inputting the serial number).

    You’ll then be asked to get your Enhanced card ready, after which your phone will prompt you to place the card on the back for five seconds. Once the card is read, the serial number is automatically inserted in the dialogue box; you will then have to input the six-digit PIN number registered with the eWallet before the card is added to your catalogue. With the latest app, you can now link up to five TnG cards (including Enhanced ones), up from a limit of just three previously.

    Enhanced Touch ‘n Go Card: what’s different with new NFC TnG and how to reload with smartphone app?

    Reloading the card is relatively straightforward. In the TnG Cards menu, you’ll only need to tap the Reload button on the specific card, after which you’ll again be asked to hold the card to the back of your phone to verify it. Select the desired value and you’ll be prompted to tap your card yet again; for first-time reloads (there’s no preloaded value, by the way), you’ll also need to provide your PIN number. That’s it.

    Couple of things to mention – firstly, the location of your phone’s NFC chip differs depending on the model, so you can’t just place the card willy-nilly on the back and expect it to be detected. On an iPhone (like the 12 Pro shown here), you’ll need to tap the card on the top edge, next to the camera bump.

    The process is also a little finicky – more than once did the phone report an error while reading the card, which for reloads means you’ll have to start the whole process over again. It seems you can’t rush the tapping of the card; keep it away from the phone before you’re prompted to and the errors will decrease. Once you get the hang of it, you can breeze through reloads in no time.

    Enhanced Touch ‘n Go Card: what’s different with new NFC TnG and how to reload with smartphone app?

    Anything else I need to keep in mind?

    As mentioned earlier, the value in the Enhanced card remains separate from the eWallet – you can’t just pay for things with the card via your eWallet balance (unless you’re using the PayDirect function). Reloads automatically deduct from your eWallet; there’s no option to top-up directly using a credit or debit card. If you have an insufficient eWallet balance, you’ll first be asked to reload the eWallet.

    Unlike older cards, the Enhanced version has no dormancy period, meaning you can use the card as sparingly (or often) as you want over the next seven years. Previously, you had to use the card at least once a year to keep it active, although this only applied to cards not linked to the eWallet app.

    Want to transfer any balance from your old cards? You’ll have to make a refund request via Touch ‘n Go’s eRefund service, which will credit the remaining value to either your bank account or your eWallet (refunds from a dormant card require a RM5 fee). Once the money is in your eWallet, you can use it to reload the Enhanced card, as usual. Bear in mind that the old card will be deactivated in the process.

    Enhanced Touch ‘n Go Card: what’s different with new NFC TnG and how to reload with smartphone app?

    Outside of the NFC reloads, the Enhanced card functions just like any other TnG card and can be used for tolls, parking, bus and train fares and some retail purchases. PayDirect also allows you to use your eWallet balance for payments, although it is only supported at certain toll plazas and a handful of mall parking lots.

    Infuriatingly, the North-South Highway still doesn’t support PayDirect, despite RFID lanes having now been added at its toll plazas. At least the Enhanced card means you don’t have to park your car and walk to the reload counter, helping to eliminate congestion at tolls. As before, using your card at a PayDirect-supported toll or parking lot deducts from your eWallet first, unless there is insufficient balance.

    So there you have it, the new Enhanced Touch ‘n Go Card that allows you to say goodbye to physical reload counters. What do you think of the new NFC functionality and do you think it will make a difference in how you use your card? Sound off in the comments after the jump.

     
     
  • New Enhanced Touch ‘n Go card with NFC reload feature a hot seller – all sold out within 3 hours!

    New Enhanced Touch ‘n Go card with NFC reload feature a hot seller – all sold out within 3 hours!

    The new Enhanced Touch ‘n Go Card is proving to be the latest hot ticket in town, as demand has seen the new card with the added near-field communication (NFC) capability become sold out within just three hours from its launch today.

    Some Touch ‘n Go eWallet users – including a few on the paultan.org team – have experienced their orders disappearing from the eWallet app’s order queue, though these missing orders have since returned. Although the NFC-capable Enhanced Touch ‘n Go card has sold out on the eWallet mobile app, the new cards may still be available to purchase at physical retail stores.

    The new Enhanced version of the Touch ‘n Go card essentially enables the topping up of credit to be done with an NFC-capable smartphone and the eWallet app, thus giving users the option of bypassing physical reload locations such as kiosks and retail outlets. According to Touch ‘n Go, the new card also gains improved encryption for better security.

    As with the previous version of the card, credit balance on the Enhanced version of the card continues to be separate from that of the eWallet, though this too can be linked using the PayDirect function. Non-PayDirect transactions will continue to withdraw from the physical card’s balance.

     
     
  • Enhanced Touch ‘n Go Card now on sale – NFC TNG card priced at RM10, plus RM5 postage via eWallet app

    Enhanced Touch ‘n Go Card now on sale – NFC TNG card priced at RM10, plus RM5 postage via eWallet app

    Touch ‘n Go has officially launched its new Enhanced Touch ‘n Go Card, which can now be purchased either at selected retail locations nationwide or via the TNG eWallet app. The card, which comes in a minimalist pink and blue gradient design, was initially offered for sale at the company’s official outlet last week and was even scalped at nearly double the price compared to retail.

    Utilising near-field communication (NFC) for mobile reloads, the Enhanced card is priced at the same RM10 as the original Touch ‘n Go cards, although LRT and MRT stations have recently started selling the old cards for RM5 plus a RM10 top-up. Ordering via the eWallet app incurs a RM5 shipping fee and a two-card limit for each purchase; while you can make multiple purchases, each one will come with its own shipping fee. There’s no limit on physical over-the-counter purchases.

    UPDATE: Some users (including a few in our team) have experienced orders disappearing on the eWallet app, despite payments going through. Touch ‘n Go says it’s aware of this issue and is currently working on rectifying it.

    The Enhanced version essentially enables top-ups to be made via an NFC-enabled smartphone – which is offered on most smartphones today, including iPhones – and the eWallet app, bypassing physical reload locations. The new card also comes with improved encryption for better safety, the company says.

    Enhanced Touch ‘n Go Card now on sale – NFC TNG card priced at RM10, plus RM5 postage via eWallet app

    Each new card needs to be linked to the app by holding the card to the back of your phone for five seconds, after which you may use the app to check their balance or perform reloads, again by holding your card to your phone. As Touch ‘n Go points out, you are still limited to a maximum of five TNG cards that can be linked to your app, including Enhanced versions.

    As with the old cards, the credit balance on the Enhanced variant is still separate from the eWallet (not combined), although it too can be linked to the eWallet using the PayDirect function. Non-PayDirect transactions will still deduct money from the card’s balance.

    “We’re so pleased to be able to bring this to market, addressing the most common pain point for users of our cards – reload inconvenience. With this enhanced card offering, our users can now choose to obtain a card that they can reload anytime or anywhere from their Touch ‘n Go eWallet app on their mobile phones. There will also be no reload surcharges levied for the use of this service,” said group CEO Effendy Shahul Hamid.

    Enhanced Touch ‘n Go Card now on sale – NFC TNG card priced at RM10, plus RM5 postage via eWallet app

    Although physical reloads have been made largely obsolete for road users thanks to the PayDirect function, the new Enhanced card will still be useful on the North-South Highway (which, strangely enough, does not support PayDirect) and at a vast majority of parking lots (only a handful of malls currently utilise PayDirect for parking payments).

    Hopefully, this means there will be fewer instances of cars being parked up at tolls because drivers need to walk out to the reload counter. Of course, public transport users will also benefit from the Enhanced card, as buses and trains still deduct from the card’s balance.

    There’s just one problem – supply of these upgraded cards is limited due to the global chip shortage and TNG expects demand to be high, so stocks may run out quickly. If that happens, you can register your interest on the eWallet app to receive a notification when the card is once again available for purchase.

    UPDATE 2: The Enhanced Touch ‘n Go Card is out of stock on the eWallet app as of 2:20 pm, having been sold out within three hours of launch. It’s unclear if there are still any left at physical retail locations.

     
     
 
 
 

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Last Updated Jul 03, 2025

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