The Malaysian Light Rail Transit service efficiency is at 99.7%, according to Prasarana CEO Datuk Azmi Abdul Aziz, Bernama reports. “We had about 0.3% of service delays. We are improving on that to satisfy public demand,” he explained.
The CEO stated that the setback was attributed to upgrading work, which involved integrating new train sets into the system. On the Ampang Line, for example, Prasarana introduced the new trains into the existing service line without much disruption.
Last year, Prasarana made the decision to change its LRT fares to a new distance-based fare structure. It was the first time that it had done so in more than 10 years. To that, Azmi urged the public to see past the fare hike when they use public transport.
“We are trying to create more value for our customers so that public transport becomes more than just a ride from point A to point B,” he said, adding, “we want to make it an experience that people can enjoy, that can influence their lifestyle in improving their productivity and giving them quality hours with their families and friends.”
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Someone please tell CEO Datuk Azmi Abdul please ask customers feedback first !!! Before making “self proclaim” 99.7% efficiency !
Sendiri Cakap Sendiri Syok
Keep up the good work
according to who? yourself?
please send JAN to audit your service your service level, maintenance efficiency and etc first than you can announce your service efficiency result.
Bah! If the system is not at 120% efficiency, Peninsular pipu wun belip at all. Laf till cows come home. Peninsular pipu not bodo like the other side u know.
Only four carriage/coach for the LRT Kelana Jaya line? What a joke! It needs at least 8 carriage/coach!
absolute baloney. How did you come up with the data of 0.3% delay. i commute by LRT daily and i can assure u the frequency of delay is more than 10%. if u want to increase the train fare, make sure the service is in tandem with the price hike.
I completely second Ms.hari2 naik lrt’s statement.
I think hes using this formula…. public opinion (in %) – same amount as public opinion + 99.7 = 99. 7%……
Please publish your committed Service Level, tabulation of service disruption incidences and justify that with customers’ expectation through an audited survey result.
The actual experience and this service efficiently result just don’t correlates.
Prasarana CEO high on med?
When he said – “We are trying to create more value for our customers so that public transport becomes more than just a ride from point A to point B,” he said, adding, “we want to make it an experience that people can enjoy, that can influence their lifestyle in improving their productivity and giving them quality hours with their families and friends.”
Dunno which part of the increase in price contribute to the improve experience and values of more this more than a ride from point A to B and also improving our productivity and quality with family & friends???
Where does he comes up with these stuuuupid ideas?! Actually it’s deteriorating our experience and quality…as the significantly raised prices leaves us with less money to enjoy with our friends and family…
BTW…where does he comes up with the 99.7% efficiency report?! Probably while he was on high on those meds…it’s a sad sad day when we have stupid captains of industries placed there not by merits but by jilating the PM’s ass…
I don’t care 99.7 service rate, I just care every few times go and back using LRT, the air cond services inside it keep malfunctioning.. Please improve it. Thanks.
I not sure how they get that figure. How they calculate 99.7%? Is it all the figure is from their own staff? Try to ask customer whether they are efficient enough to get 99.7% or not. My rating for them is 1%. Try to look at their fb. Everyday sure got ppl complaining train lateness.
I saw that it takes only 35 mins from Puchong to KL, but actually it is 50 mins and made me lost my bus ticket at TBS… Train is not punctual and not enough frequency!!!
Please,,,99.7%? Have they solve the problem to top up the touch n go issue? Especially at kl sentral no touch n go top up are available till today…this makes me piss off..typicall goverment statement..puihhh
that’s total bullshit!
ktm is the worst one!
Does he knows the trains are delayed and often experience frequent breakdown? Clown