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Good news for current and prospective Ford customers in the Klang Valley as Sime Darby Auto Connexion (SDAC) today announced the launch of its new showroom and service centre – SDAC Petaling Jaya 2. The new dealership is number 48 in Ford’s arsenal, and its largest in Malaysia.

“SDAC PJ2 is designed to offer Ford’s fast-growing customer base in the Klang Valley the very best sales and aftersales experience,” said Syed Ahmad Muzri Bin Syed Faiz, managing director, SDAC.

“This world-class new showroom and service centre is part of Ford and SDAC’s two-year RM140 million network expansion and customer service enhancement plan – we are making it even easier for customers to interact with us by opening dealerships and expanding existing dealerships so they incorporate sales, service and spare parts under one roof,” he added.

The 99,400 square feet facility allows customers to view the latest Ford models, while 22 service bays with the latest Ford diagnostic tools cater towards any vehicle servicing needs. The service bays are staffed by technicians who have received certification from Ford. In fact, all Ford dealership employees receive Ford’s globally recognised training.

Customers who are waiting for their service appointments are able to enjoy the dealership’s amenities. This includes a dedicated customer service lounge, with complimentary Wi-Fi, hot beverages and snacks. In line with Ford’s global best practice, customers will be able to watch Ford technicians at work from the customer lounge as well. A prayer room is also available for Muslims.

“The quality of the ownership experience we provide is just as important as the quality of our world-class Ford vehicles,” said David Westerman, managing director, Malaysia and Asia Pacific Emerging Markets, Ford Motor Company.

He added, “we want all our customers to know that purchasing a new Ford vehicle is just the start of their ownership experience and we are here to support them every step of the way. The opening of PJ2 marks a significant milestone in our shared commitment to offering customers an even better experience.”

The new SDAC PJ2 dealership is located at Lot 3, Jalan 51A/219, 46100 Petaling Jaya. Frequent users of the Federal Highway will be familiar to its exact location, which is opposite the current SDAC PJ building.

Operating hours for the showroom is 8.30am to 6pm from Monday to Saturday, and from 10am to 6pm on Sunday & Public Holidays, while the service centre operates from 8am to 5pm, Monday to Friday, and 8.30am to 12.30pm on Saturday.