Volkswagen Passenger Cars Malaysia (VPCM) has announced “VPCM Customer Care Goodwill,” which will provide an additional two-year warranty for Direct Shift Gearbox (DSG) transmissions on VW cars produced up until December 2013 and with a mileage of up to 200,000 km. It will come into effect after the expiration of the five-year warranty period on these vehicles.
The two-year “VPCM Customer Care Goodwill” programme on DSG will see owners receiving an extended two-year parts warranty on the goodwill repair (should it be required), with the application of minimal labour charges. The additional two-year parts warranty, starting from the time of parts replacement, covers 100% parts and labour.
Additionally, the goodwill is also being extended to other selected components (including the older 1.4 litre twin charged engine) for Volkswagen cars that have passed their five-year warranty period expiration date, but on a case-by-case basis. The company says that this will be clarified at the respective authorised VW service centres using a car’s VIN number on VPCM’s online system. Also note, that this part of the goodwill programme may involve cost sharing for both parts and labour.
As per Volkswagen standard parts warranty, parts that are replaced and paid for at an authorised VW service centre receive a two-year warranty, excluding wear and tear. The company adds that in order to qualify for the “VPCM Customer Care Goodwill” on DSG and other components, customers must have a full service history at an authorised VW service centre.
The company added that a parts exchange programme on selected items is also available for customers, and that Economy Packages on specific VW models older than five years is also in the midst of being implemented at Volkswagen authorised dealer partners, and will be announced in due time.
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AI-generated Summary ✨
Comments reveal mixed feelings about Volkswagen, highlighting persistent issues with DSG reliability, high maintenance costs, and poor after-sales service, particularly in Malaysia. Many owners express frustration over costly repairs, declining used car value, and skepticism about VW's extended warranty claims, suspecting them as temporary measures. Some owners share positive experiences with their cars, praising performance and service centers, but overall skepticism remains due to past failures and perceived lack of sincerity from VW. Several comments suggest that the two-year warranty extensions are insufficient, with owners calling for more comprehensive, longer warranties or buyback schemes. A few see the move as a positive step, but many feel it’s too little, too late, with underlying concerns about VW’s quality, safety, and how past problems have affected brand reputation.