Volkswagen Passenger Cars Malaysia (VPCM) has announced “VPCM Customer Care Goodwill,” which will provide an additional two-year warranty for Direct Shift Gearbox (DSG) transmissions on VW cars produced up until December 2013 and with a mileage of up to 200,000 km. It will come into effect after the expiration of the five-year warranty period on these vehicles.
The two-year “VPCM Customer Care Goodwill” programme on DSG will see owners receiving an extended two-year parts warranty on the goodwill repair (should it be required), with the application of minimal labour charges. The additional two-year parts warranty, starting from the time of parts replacement, covers 100% parts and labour.
Additionally, the goodwill is also being extended to other selected components (including the older 1.4 litre twin charged engine) for Volkswagen cars that have passed their five-year warranty period expiration date, but on a case-by-case basis. The company says that this will be clarified at the respective authorised VW service centres using a car’s VIN number on VPCM’s online system. Also note, that this part of the goodwill programme may involve cost sharing for both parts and labour.
As per Volkswagen standard parts warranty, parts that are replaced and paid for at an authorised VW service centre receive a two-year warranty, excluding wear and tear. The company adds that in order to qualify for the “VPCM Customer Care Goodwill” on DSG and other components, customers must have a full service history at an authorised VW service centre.
The company added that a parts exchange programme on selected items is also available for customers, and that Economy Packages on specific VW models older than five years is also in the midst of being implemented at Volkswagen authorised dealer partners, and will be announced in due time.
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AI-generated Summary ✨
Comments express frustration with Volkswagen Malaysia over poor service, high repair costs, and the reliability of DSG gearboxes, especially after warranty ends. Many owners have experienced major failures and poor resale value. Some praise VW’s new goodwill warranty extension, hoping for improved reputation and reliability. Overall, sentiments are a mix of skepticism and cautious optimism, with many still feeling burnt by past experiences and doubtful about the true effectiveness of VW's warranty improvements.