If you’ve had a desire for Chevrolet ownership in Malaysia, but perhaps have been apprehensive with the limitations of support after the purchase, Chevrolet importer and distributor, Naza Quest has introduced the Chevrolet Complete Care programme, which aims to enhance the ownership experience for both new and existing Chevrolet owners.

The Chevrolet Complete Care programme is comprised of five elements – the comprehensive vehicle warranty; Chevy Assist 24/7 roadside assistance; Complete Chevrolet Service; 24/7 customer care assistance; and Chevy Link. These come together to bring Chevrolet’s customer care efforts in Malaysia closer in line with its global initiative.

The new addition to Chverolet’s aftersales support in Malaysia is Chevy Link, which is an integrated service operation system for coordinating all authorised Chevrolet service centres with a common network for scheduling and parts inventory management, allowing customers to be attended seamlessly, even at different outlets.

In its latest guise, the comprehensive vehicle warranty provides owners of new Chevrolets with a five-year, 200,000 km warranty; this has been in effect from 2014, where before, warranty coverage was for three years or 100,000 km.

Carried over from before are the 24-hour, seven-days-a-week customer care assistance and the 24/7 Chevy Assist roadside assistance. The former is a hotline for any general enquiry, which is complemented by an online live chat functionality, enabling customers to place their queries and receive real-time responses on the Chevrolet Malaysia website.

The latter is free of charge for new Chevrolet owners for the first year of ownership, and RM15.60 annually for subsequent years should the owner choose to continue with the membership, as well as for existing owners who want to take up the programme; Chevy Assist applies to not only breakdowns, but also to road accidents.

The Complete Chevrolet Service encompasses trained and certified service technicians attending to Chevrolets brought to authorised service centres for scheduled servicing, which will see the use of original Chevrolet parts, as well as service schedules and pricing which help the customer estimate the cost of each service, according to Naza Quest.