Car repossession is never a pleasant thing, with altercations inevitably taking place as a result of flared tempers. But, what if there’s loutish behaviour on the part of repossession agents? A consumer association says this is prevalent, and its about time the government ensured that car repossessors behaved professionally, Bernama reports.
The Malaysian Muslim Consumers Association (PPIM) has urged the ministry of domestic trade and consumer affairs (KPDNKK) to monitor issues concerning the activity and misconduct of repossession agents. Its chief activist, Datuk Nadzim Johan, said the call was being made because many car repossessors failed to produce and show their repossession agent permit (EPS) and the official repossession letter from the bank when asked by the car owners.
“This is an oppression of consumers (car owners). Those with the permit should follow the standard code of ethics and procedures,” he said, adding that the repossession agents must always be able to show their EPS. They should also dress properly and not exhibit violent behaviour while repossessing a person’s vehicle.
He asked the ministry to release the statistics on the current EPS permit holders and details on those who had their permits revoked as a guideline for consumers. “Right now, we don’t know the exact number of EPS permit holders or whether some people are abusing the permit,” he said.
Should the domestic trade ministry heed the call and step in? As always, we welcome your thoughts on the matter – share them in the comments section.
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Ini salah new MY for allowing repossession agents to ‘bully’ car owners. Under old MY, the repossession agents are well behaved.
Yah, memang betul. Ini semua salah DAP sebab New MY di Pimpin oleh communist DAP!!! Betul tak john?!
Yah, memang betul. Ini semua salah GST
salahkan malaysians biar papa asal bergaya attitude. many buy cars and later cannot afford to pay, put up for sambung bayar. then still cannot afford, got repossessed.
not only car. many buy new sampan and later cannot afford to pay, put up for sambung bayar. then still cannot afford, got repossessed.
I fully agree. Easiest way to avoid car repossessing agent? Please pay on time! Don’t let the banks call you to remind. If you cannot afford the new car, get a second hand one without loan. If still cannot afford, use public transport and Grab.
Indeed. But not all of them are ‘biar papa asal bergaya’ attitude. some might have other financial issues. In my case, i almost kena this fake possession agent just because my dad jadi garento for his brother. Already paid the bank but they suka hati mau tarik my car. Thank god i call the bank first asked if they approve to tarik my car which the bank didnt approve it. Exactly like this guy kena.
Just tarik the cars, no problem maa! UTun has promised to give us cheap Perotiga, so we can proudly support New Malaysia by buying his cars, no matter how crappy it will be.
It’s KPDNHEP now, not KPDNKK
Bukan masalah tak bayar. Ini masalah gangster berlakon konon kerja tarik kereta. Gangster malaysia banyak langsi semua details pasal kita dorang ada sampai kalau kita bayar loan lambat sehari pun dia tahu
What i suggest is so that the government form a new government bodies ‘badan beruniform’ such as previous SPAD or JPJ to conduct this repossession activity in a proper professional way.This will make the people to feel more comfortable to go through the repossession process.Another way is that to leave this matter to the Police or JPJ to conduct this activity as another additional job,maybe they can form another new department internally to take care of only repossession,with this both parties will obey to the law and no bribing will take place,the public will have some fear if government bodies such as Police or JPJ conduct this process…it is juz an idea of mine…