The KTM Komuter and ETS services faced over two hours of delays yesterday due to a fallen crane, which snapped the track’s overhead lines at KM355.749 between Rawang dan Kuang stations, the rail operator said.
The crane in question was used for the construction of a multi-storey carpark by the Railway Assets Corporation (RAC). The crane sunk and then tipped over on the train track, causing the overhead lines to snap. The incident happened at 5.35 pm yesterday.
As such, the KL Sentral-Tg Malim Komuter service was stopped at Sungai Buloh while the train from the opposite direction terminated at Serendah. Buses were deployed to connect passengers from Serendah to Sungai Buloh stations.
As for the ETS service between Padang Besar and Gemas, southbound trains stopped at Tg Malim and buses ferried passengers to Sungai Buloh for them to continue the journey towards Gemas. Passengers from the south got the same bus shuttle to Tg Malim. Throughout the service disruption period, KTM staff and Polis Bantuan were on hand to assist passengers.
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I think from bus drivers to tractors, crane operators, must of hire those with high IQ. Cannot simply get one from the street. You sue company for damages also no use as they will simply wind up. And you need to pay for winding up.
Please take note these crane operators were licensed and not simply recruited freely.
“On hand to assist customers” means telling you that the departure will be delayed 2 or 3 hours (or maybe more) and may take 6 (or maybe more) hours, and you are free to SIT ON THE FLOOR while the waiting area with benches is roped off (for no one to use). And if you want a refund you can take a number and wait in line. And if you want information on other trains, well then look it up online your self. Literally all this happened last night. The only place this low level of customer service is acceptable is HERE, any where else heads would roll…