Following a publicised case of a Jaecoo J7 having caught fire, an internal dealer circular issued by Jaecoo Malaysia has been sighted, and which states that the incident was caused by improper installation of a dashcam.
The following is the internal statement by Jaecoo Malaysia:
Statement
Isolated J7 SUV Thermal Event in Malaysia
JAECOO thanks the Sarawak Fire and Rescue Department (Bomba) personnel for their speedy first response, and we strongly advise customers that in the interest of safety, to avoid performing modifications at non-authorised service centres that can void the warranty of your JAECOO vehicle. Kindly ensure all maintenance and repair work is performed by authorised JAECOO service centres only.
Thank you.
Sincerely,
Safety is of the utmost importance to JAECOO Malaysia. We are aware of an isolated thermal incident involving a parked J7 SUV in Sarawak. The JAECOO team is in contact with the owner and after a thorough investigation can confirm that the incident was caused by improper installation of a dashcam at a third-party workshop outside of the JAECOO network. We can also confirm that the incident did not cause any injuries, loss of life or damage to other property.
The Management
JAECOO Malaysia
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AI-generated Summary ✨
The comments largely focus on improper aftermarket dashcam installation, often involving bypassing fuses or wiring directly to the fuse box, which can cause electrical issues like fires. Many emphasize that properly installed dashcams connected to USB ports are generally safe, and issues may arise from unskilled technicians or modifications with higher power demands, such as head units. Some comments defend Jaecoo, suggesting the fire may be due to poor installation rather than vehicle fault, while others criticize the blame placed on the car brand. There is skepticism about claims that dashcam wiring alone caused the fire, with some pointing out that thermal runaway in dashcam batteries is a more likely cause. Overall, opinions highlight the importance of proper installation and question the motives behind the accusation.