Highway emergency lane is for emergencies; not for phone use, taking photos, or for taking a break – JPJ

Highway emergency lane is for emergencies; not for phone use, taking photos, or for taking a break – JPJ

Many motorists who stop in the emergency lane of a highway are unaware that doing so for non-emergencies is an offence, according to road transport department (JPJ) senior assistant enforcement officer for policy Norazman Nordin, reported The Star.

Among the common reasons given for stopping in the emergency lane included answering a phone call, taking photos while travelling in convoy, and resting before continuing on their journey, Norazman said.

“Answering a phone call is not considered an emergency, so motorists are not allowed to simply stop in the emergency lane. However, JPJ takes a diplomatic approach and will direct drivers not to stop and move along so as not to disrupt the smooth flow of traffic,” he said.

Highway emergency lane is for emergencies; not for phone use, taking photos, or for taking a break – JPJ

It is an offence under Section 17A of the Road Traffic Rules (Amended 1996) to intentionally stop in the emergency lane to answer a phone call without using a hands-free device, and offenders found guilty Norazman said. Using a smartphone while driving is among the seven major offences under the Road Transport Act, which carries a RM300 compound, he added.

“Many still assume that phone use while driving only refers to answering calls, when in fact even scrolling the screen is considered an offence if a hands-free device is not used. Besides the fine, offenders may also accumulate demerit points, which could lead to the revocation of their driving licence and a freeze on reapplying for up to 12 months,” Norazman continued.

Recent festive seasons have also seen highway operators open up the emergency lane for Smart Lane activation in order to manage surges in traffic volume, which requires even more attention and due care from drivers when stopping in the emergency lane.

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Mick Chan

Open roads and closed circuits hold great allure for Mick Chan. Driving heaven to him is exercising a playful chassis on twisty paths; prizes ergonomics and involvement over gadgetry. Spent three years at a motoring newspaper and short stint with a magazine prior to joining this website.

 

Comments

  • So how a driver to use phone during driving a car w/o phone holder?
    Stop cannot, talk during driving cannot. Left call unanswered?
    Can they/ anyone give solution instead of punishing? Or main goal is max collection?

    Thumb up 7 Thumb down 8
    • why do u complain so much? on Mar 13, 2026 at 3:48 pm

      This news already mentioned about using hands free device to avoid committing an offence. So, that’s the solution.

      Thumb up 3 Thumb down 0
    • Dah Menang Semua on Mar 13, 2026 at 5:09 pm

      Now JPJ allows U to use phone
      Because we have Android Auto
      and Apple Carplay

      Thumb up 2 Thumb down 0
    • Whodareswins on Mar 15, 2026 at 10:25 am

      Rules are meant to be broken. If you are caught just pay the fine.The country will appreciate your contribution.

      Thumb up 1 Thumb down 4
  • bersyukur? on Mar 13, 2026 at 11:52 am

    So you can catch all GRAB driver kan? Scrolling phone when driver to receive order… Gonna Catch’em all..

    Thumb up 8 Thumb down 2
  • Jack Voo on Mar 13, 2026 at 3:16 pm

    Use the screen to change aircon temperature, change song (scrolling the screen)? Offense or not?

    Thumb up 4 Thumb down 2
  • Jerry on Mar 14, 2026 at 10:54 am

    Some drivers use emergency lane to answer natures call!

    Thumb up 2 Thumb down 1
  • If driver feel sleepy and unable to continue to NXT nearest rest point, u want them to continue and drive, cannot rest until they meet with accident??

    Thumb up 2 Thumb down 0
 

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