The festive Raya season isn’t far away now, and as is the case every year, the highways won’t be short of traffic. Obviously, long journeys put your vehicle more at risk of breaking down.
You don’t want to be stranded for too long, but you don’t want to be cheated by dishonest tow trucks and workshops who charge exorbitant tow and repair rates either.
PLUS’ Workshop on Wheels (WOW) service, developed in collaboration with the Automobile Association of Malaysia (AAM), has managed to significantly reduce the number of complaints regarding unscrupulous tow trucks and workshops on the highway.
Before WOW existed, 42 such grievances were recorded between 2011 and September 2012, with complainants incurring losses of up to RM3,000 in each case. Since WOW’s introduction in October last year, only five complaints have been received to date.
“The WOW service is one of our continuous efforts to promote safer, smoother and more convenient travel on the highways,” said PLUS MD Datuk Noorizah Abdul Hamid. “All these efforts are aimed at giving added value to highway users.”
In the event of a breakdown on the highway, the user can call for help via the roadside Emergency Telephones or through PlusLine 1-800-88-0000. A PLUSRonda team will then be despatched to the scene to inspect the vehicle and conduct minor repairs such as tyre changing, free of charge. If major repairs are required, the PLUSRonda team will enlist the help of a WOW unit.
Left: Part replacement charges (labour included). Right: Subsequent towing charges. Click to enlarge.
A WOW van carries spare parts including batteries, radiators, alternators, brake pads and spark plugs, estimated replacement charges of which are shown in the above left table. Work will be carried out either on site or at other safe locations on the highway. Towing from the breakdown location to the nearest services or rest areas are free of charge.
If even more thorough work is needed on the vehicle, it will be towed to WOW workshops outside the highway. For PLUSMiles and AAM card holders, this is free for the first 35 km (from breakdown location to workshop and back). Subsequent towing charges are as depicted in the above right table. Users may choose to send their vehicles to their preferred workshops at their own cost.
Since the implementation of the 24/7 service, 3,387 breakdown cases have been successfully attended to. At present, there are 17 WOW teams on the North-South Expressway, the Penang Bridge and the Second Link highway. Visit www.plusmiles.com.my for more information.
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better late than never
those samseng tow gang had been victimized the road for as long as malaysian pave road history,only now they thought of protecting the road user(who paid to use their road)
wonder what trigger them to start this initiative,maybe some PLUS top brass relative got victimized by those samseng lately
Pls think positive, dont always start with negativity
Positively, the parts price list including labor is quite ok and some are cheaper than authorized service center.
Eg. Alternator for Honda ranging from 220-650 including workmanship is cheap.
Lets consider servicing our car at highway side!
Suggestion for improvement: Please include conti car parts and prices. Conti car much frequently stranded compared to japanese car in our highways.
Also pls include >250cc bike assist price. Seems like PLUS not really keen to help the big bikers.
kasi bayar toll dulu…
kereta 660cc pun bayar tol
moto 1400cc berdesup macam highway ana yg punya pun takda bayar…
Kancil + passenger = 1000kg
Superbike + pssnger = 280kg
Toll for superbike?? Naaaahh
Duration of usage also very short…
Then…
use the bike lane
hardly seen bigbikers in that lane…
That is emergency lane.
Even normal 100cc cub suppose to ride on either right or left lane. Not emergency lane.
But who are we? Always being bullied by joe sportscar, being honked, pushed, till we have to use emergency lane. The irony is, sometimes joe also use emergency lane to overtake when its jammed. And blocked us when he got nowhere to go. Thats why sometimes we called our big brother bikers to teach joe a lesson or two…
; p
try to be positive when u are one of the victims there for twice
been con once as teenager at melaka-seremban in 2002 by these samseng tow gang,and robbed once in 2006(someone put needle to puncture ppl motorcycle tyre and rob them)
police report still somewhere in my file,7 years later only they decide to do this
only victim share my feeling
i guess after seeing how these samseng’s were making, plus decided to join in the act..
not too sure how much of spares they cant stock up in those vans considering the number off variables which can happen..
so if they cant fix it we have to go back to those samsengs?
what ever said this is definitely a good initiative..
100% agree bro…
Of course la!!! hahaha… so now guys…we know know the method to ask govt + entities to do their jobs and deliver better services…attack their tauke! haha
They should have done this years ago..
look at the charges for kimchi cars @.@
Happy like hell when you buy it, cry like hell when you service it.
Basically Kimchi car drivers are richer than cheapskate jap car drivers. So we dont worry about the cost.
If you want to worry about cost, buy a 1995 Kancil and drive it.
U totally sound like a typical kimchi. So rich, u oso got Mercedes stocked somewhere in ur house too? Wait, rich ppl get kimchi. Rich people=rotten cabbage, sounds totally like a John to me!
Those kim-chi driver buy kim-chi car bcoz they cant afford a Jap car.. u dumbass…
japanese car driver are poor ppl can’t afford the maintenance and depreciation cost of korean or conti car dude
they choose cheap maintenance over refinement and style
It’s a good effort. Please do keep it up and lets help those in need. We all want to balik kampung safely :)
this is such good move..at least.. :-))
ya lorr…maybe datuk-datuk or kerabat sultan sudah kena, baru mau bikin…cittt
Hope the service will continuously ever after. not one time or one night stand…
btw, it is a good move
thanks PLUS.
my dear honda SA friends ( as well toyota, nissan, mazda, ford frieds ) get yourself the spare part cost brochure as soon as possible. Now we have more sales kits to prove our points to customer to beat kia and hyundai….
yes yes yes… i like this.
Good effort, at least they can towing victim car to nearest R&R/Exit then official insurance tow car will handle it. I had the experience the two gang request rm300 just because he help me to call the tow car
Once radiator bocor. Plus truck tow to nearest exit free. On the way advise panicky me what to do. Under the hot sun they don’t even accept genuine token kopi-money *thumbs up*
This is a very good thing. Well done PLUS. When are the others (KESAS, LDP, SKVE etc) going to come up with their Workshop on Wheels?
Isn’t the towing service charge already included in our tol charge (not direct amount charge, but some % of it, like buying insurance premium)? I remember reading it and were often reclassified as free (till tol gate).
Is this WOW a premium service? Will the normal service still made available?
and i heard KIA and HYUNDAI are cheap to maintain?
Operated by whom?
Efficiency?
Perhaps may take forever for the help to come.
Cantiq on paper, especially before you put down your X .
Where is vgm? Hope they will read this article. They should provides the same mobile facility like this..but they need bigger trucks to accomodate back-up tsi engine, mechatronic part, varta battery, oem spark plug..this and that…..
Of course la original punya barang manyak mahal maa, lu beli itu taiwan atau local punya mesti murah tarak tahan lama.
Do they accept credit card? Who carries 1k++ on the road daily?
Experience before using WOW, service ok but barang expensive, its not that original also, it depends on the customer whether u wan to replace with ori parts that cost a bomb or an AA parts that cost just half and same warranty.
I replace alternator cost RM700, but can get cheaper la around RM400 but then I was in the RNR, so cannot bargain la..
Also have service for small bike, that’s good news.
Go Fix Mobile Mechanic is the best…