Mercedes-Benz Services Malaysia (MBSM) has announced the introduction of MobilityPlus, a car replacement service for customers who finance or lease their ride through Mercedes-Benz Financial. Through the programme, Mercedes-Benz passenger car owners will enjoy the use of a replacement car when their vehicles are sent for service/maintenance – or warranty claims – for a period of 48 hours or more.
Customers will be provided with a Mercedes-Benz car as a temporary replacement while their vehicle is in the service centre. A replacement vehicle – which is guaranteed instead of being subject to availability, in the case of external financing schemes – will be made available to eligible customers within 24 hours of notification by the authorized Mercedes-Benz service centre on behalf of the customer.
MobilityPlus offers a 20-day per year entitlement period for a replacement car at no extra cost to the customer, and for added convenience, customers will be able to select their preferred pick-up and drop off points when the service – which is available nationwide, including in Langkawi and Labuan – is required.
The MobilityPlus replacement car service is included in all of the company’s financing products from FinanceCare (the new name for Hire Purchase Classic Financing), Agility Financing and Young Star Agility Financing (which covers MB certified cars) to its leasing solutions, but is only applicable to new contracts inked from July 1, 2019.
The coverage of MobilityPlus is on the first two-year period for FinanceCare and Agility solutions and up to a four-year period for a leasing solution, depending on the lease tenure.
The introduction of MobilityPlus also sees the debut of a new leasing product called Lease@Ease (Operating Lease + Service & Maintenance), an all-in-one solution lease payment plan with value-added services such as tyre & rims and comprehensive insurance with service & maintenance.
“With a clear focus on customer centricity, we continuously aim to go beyond and provide our customers with unparalleled best customer experience through value added services. MobilityPlus exemplifies just this. This innovative solution is available from our leasing and financing product options,” said MBSM MD Mike Ponnaz.
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This better comes with a driver as well
guaranteed a replacement car for activities > 48 hrs….. is the quality of MB deteriorating…?
The glass is either half empty or half full.
To me they have confidence on their product albeit for the first 2 years only. Committing to provide a replacement will cost them but they wont go all out and have 10 cars on standby.
Why 2 years and 48hrs?
During this period only minor maintenance which require less than 48hrs to complete. Furthermore there are not many MB on the road within that 2 years period thus unlikely they need the replacement service. MB sc wont be crowded like P1 and P2 sc so normal service or normal maintenance wont exceed the stipulated hrs. In the end, the only cost MB fork out is for that 1 or 2 replacement vehicle which can be sold as ‘pre owned’ down the years while keeps earning from the financing.
Its one way to earn more from cust.
Shouldn’t a customer be given a temporary replacement car by default if his own car requires to be left at an SC for longer than 24 hours due to warranty related issue? Especially a luxury car for that matter. This is terrible and unethical customer service by MBM. Forcing customers to use their financing service if you want replacement car.