Proton has issued a statement on the findings of its investigation of a case of fire involving a Proton X90 last month, a video of which had been circulating on social media.
Now, the carmaker has identified a grounding connection as the cause of the fire, and reassures owners that the mild hybrid 48-volt battery is not the cause of the incident.
The company says that owners of the Proton X90 will be contacted individually by the brand’s 3S and 4S dealers to bring their vehicles in for inspection and if required, have remedial work carried out by the service centre to eliminate any thermal risk.
Owners may contact their nearest 3S/4S centre, or contact the Proton helpline at 1-800-88-8398 for more information. As a further measure, Proton and its vendors have taken additional countermeasures “to enhance supplier process control” and incoming inspections on the X90 production line.
The following is the statement posted on FB:
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AI-generated Summary ✨
Comments largely focus on the Proton X90 recall, with most agreeing that the cause is due to a grounding connection issue that led to a fire, not the hybrid battery. Many express concern over the delay in identifying the problem and criticize Proton’s safety and quality standards, linking the fire risk to poor engineering and manufacturing flaws. Some comments highlight the high car prices and question Proton’s reliability, with a few sarcastically suggesting alternative brands or recalling past issues like airbags. There’s skepticism about Proton’s investigation efforts and safety claims, with worries about potential short circuits and loose connections causing serious hazards. Overall, sentiments reflect disappointment and mistrust, although some acknowledge Proton’s responsibility in addressing the incident.