The General Insurance Association of Malaysia (PIAM) has released a statement in response to reports of widespread insurance towing service disruptions. This has come about due to increased costs as a direct response of the dramatically rising price of diesel fuel – the subsidised diesel control system (SKDS) excludes tow truck drivers – as well as “external economic pressures.”
According to the organisation, the factors behind the issue are “beyond the general insurance industry’s immediate control,” but it is “committed to addressing them in a unified approach,” working with service partners, regulators, authorities and key stakeholders to “find a sustainable and balanced way forward.”
While all that is going on, the member insurers have implemented measures to support customers, including prioritising emergency assistance for policyholders that are either stranded on highways or involved in accidents or hazardous situations. Those towing from residences or safe locations are advised to schedule appointments in advance so that insurers can manage the available capacity of tow trucks.
Some insurers are also utilising their panel workshops instead of tow trucks to assist stranded drivers, and PIAM states that they may also provide reimbursement for independent towing services. The latter is, of course, subject to the terms and conditions of an individual’s comprehensive motor policy.
During this time, PIAM recommends policyholders to contact their insurer directly using their helpline or official channels to receive real-time updates and announcements regarding service availability. Users are also advised to verify their coverage before engaging with independent tow truck operators, as they may have reimbursement options available and they would need to understand the necessary documentation required for a claim. For alternative arrangements approved by the insurer, individuals should retain all official receipts and service reports for a smoother reimbursement process.
This comes after tow truck operators affiliated with insurance companies were reported to have refused providing service due to insufficient payments from said companies, as the price of diesel continues to surge. Some firms were allegedly even paying less than the fuel costs, prompting truck drivers to strike for three days beginning yesterday, according to the New Straits Times.
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