Highway Tech Archive

  • Touch ‘n Go RFID – what to do when you sell your car

    As of last month, Touch ‘n Go (TNG) revealed that more than 200,000 motorists had registered for its radio-frequency identification (RFID) electronic toll collection system, which is still running trials in its public pilot project phase.

    With installation now having been opened to walk-in customers, more motorists are signing up, and an expanding user base also means that the number of motorists switching cars will eventually rise, with some already starting as early as now.

    An example of this is Hafriz Shah, who was one of the first pilot testers in the country. He has sold off his Mercedes-Benz C-Class, and that means he can no longer utilise the RFID tag attached to it. That’s because the system’s sticker-based passive tag is permanently fixed to a vehicle, and is uniquely identified to it – it can’t come along with a user should he/she sell the car, unlike a SmartTag reader.

    Users need to be aware of this if they decide to sell off their vehicle. You’ll need to terminate the association with the particular RFID tag on your car, because if not, the toll fare will be deducted from your TNG eWallet account even though the toll usage is made by the new owner. Likewise, if the car is stolen, of course (duh!). There’s no compensation for deducted toll fare if a customer has failed to terminate his/her RFID tag.

    The only way to do this is by calling TnG Careline – there’s no online method or doing so through the eWallet app. The reason is security – verbal verification of the user’s identity needs to be established in order to complete the termination process.

    Here’s how it works. Call the Careline at 03-27148888, cycle through the automated response and press #4 for RFID related matters, where you’ll be transferred to a TNG personnel. The termination process involves disclosing a user’s full name, MyKad number, phone number, the registration plate number of the associated vehicle and the available eWallet balance.

    Hafriz says that the whole process takes under five minutes to accomplish. To verify that the tag termination has been completed, all you have to do is check your eWallet app to see if the car has been removed from your wallet. You can then register for a new RFID tag with your next car.

    A point to note. Those buying a used car with a RFID tag still attached to it won’t be able to use that exact tag, because TnG says the old tag will need to be removed and a new one installed when a fresh registration of the vehicle is entered into the system.

     
     
  • Touch ‘n Go PayDirect now active on BESRAYA, NPE

    Touch ‘n Go has further expanded its list of highways in Malaysia that are PayDirect-enabled, with latest additions being the Besraya Experessway (BESRAYA) and New Pantai Expressway (NPE).

    As a result, there are now 16 highways in Malaysia that support PayDirect, which provides road users the convenience of paying for toll charges with their eWallet via their existing Touch ‘n Go cards.

    To do so, users must first link their Touch n’ Go cards to their eWallet app (up to three allowed). When they use a linked card at any of the listed highways (SmartTAG or by reader), the toll charge will be automatically deducted from the eWallet balance instead of balance on the physical card itself.

    In the event there are insufficient funds in the eWallet, the fare be deduced from the card’s balance instead. You can help maintain a healthy eWallet balance by enabling the auto-reload feature in the eWallet, which is performed through the phone app via credit or debit card, online banking or TNG Reload PINs with no additional fees.

     
     
  • Touch ‘n Go PayDirect now available on four more highways in Malaysia – LDP, KLK, KESAS, SPRINT

    Click to enlarge

    Touch ‘n Go has activated PayDirect on more highways in Malaysia, with the Damansara-Puchong Expressway (LDP), Kuala Lumpur-Karak Expressway (KLK), Shah Alam Expressway (KESAS) and Western KL Traffic Dispersal System (SPRINT) joining a list that now stands at 14 highways.

    With PayDirect, road users will be able to link up to three Touch n’ Go cards to their eWallet app. Once a linked card is used at any of the listed highways (SmartTAG or by reader), the toll charge will be automatically deducted from the eWallet balance instead of balance on the physical card itself.

    However, should there be insufficient funds in the eWallet, only then will the fare be deduced from the card’s balance. This can be prevented by enabling the auto-reload feature in the eWallet, which is performed through the phone app via credit or debit card, online banking or TNG Reload PINs with no additional fees.

    Based on the Touch ‘n Go eWallet app, the Besraya Experessway (BESRAYA) and New Pantai Expressway (NPE) will be the next highways set to be PayDirect enabled. How is your experience with PayDirect so far?

     
     
  • Government planning expansion of AWAS cameras

    The government says it plans to increase the number of Automated Awareness Safety System (AWAS) cameras, specifically added at accident-prone locations in order to improve road safety and reduce the accident rate, Bernama reports.

    The proposal for the growth in camera numbers is at the review stage, and the government is also reassessing the locations of the cameras for better effectiveness by updating their list of accident-prone areas based on the latest data. Currently, 45 AWAS cameras are in operation nationwide. Of the 45 cameras, 29 are used for monitoring speed limit offences, while the remaining 16 are for traffic light regulation.

    “Additional cameras will be installed. The installation costs and camera operations will only be determined when they are installed,” deputy transport minister Datuk Kamarudin Jaffar said in response to a question regarding the cost of purchase, installation and maintenance of the AWAS cameras, and how much in fines have been collected so far.

    The government had collected RM5,726,400 from 163,986 summonses issued between September 1, 2018 and April 17 this year, the former date being the commencement of AWAS enforcement.

    To recap, AWAS will police for two offences – running the red light and speeding. A traffic light offence carries the penalty of four demerit points for private passenger vehicles and motorcycles, and six demerit points for buses and goods delivery vehicles.

    Meanwhile, exceeding the posted speed limit by between one km/h to 25 km/h carry two points and four points respectively, while speeding offences of 25 km/h to 40 km/h above the posted limit will carry a penalty of three points and five points respectively. Finally, offences more than 40 km/h above the posted limit carry four points and six points respectively.

     
     
  • Touch ‘n Go PayDirect now officially available on LDP

    Touch ‘n Go has announced that its PayDirect system is now available on the Damansara-Puchong Expressway (LDP). This brings the number of highways that are PayDirect-enabled to 11, with five more due to be added in the near future.

    Just to recap, PayDirect allows users to link up to three Touch n’ Go cards to their eWallet app. Once linked, the toll fare will automatically be deducted from the eWallet whenever a linked card is used at a toll booth (either by tapping it on a reader or by using a SmartTAG), without any deductions on the physical card itself.

    If the eWallet has insufficient funds, only then will the fare be deducted from the physical card’s balance. However you can preserve the balance on the card if you enable the auto-reload feature in the eWallet. Reloading the eWallet is done through the phone app via credit or debit card, online banking or TNG Reload PINs with no additional fees.

    With LDP now added to the list, the next highways to adopt PayDirect would be the Besraya Experessway (BESRAYA), Kuala Lumpur-Karak Expressway (KLK), New Pantai Expressway (NPE), Shah Alam Expressway (KESAS) and Western KL Traffic Dispersal System (SPRINT).

    Besides the LDP, PayDirect is currently available on Duta-Ulu Kelang Expressway (DUKE), Kemuning-Shah Alam Highway (LKSA), the Stormwater Management and Road Tunnel (SMART), Guthrie Corridor Expressway (GCE), Kajang Dispersal Link Experessway (SILK), Maju Expressway (MEX), Lebuhraya Grand Sepadu (GRANDSEPADU), Ampang-Kuala Lumpur Elevated Highway (AKLEH), Kuala Lumpur-Kuala Selangor Expressway (LATAR) and Cheras-Kajang Highway (GRANDSAGA).

     
     
  • VIDEO: Touch ‘n Go, RFID, PayDirect – what do Malaysian drivers think of them; the good and the bad

    Touch ‘n Go is pretty much part and parcel of life for Malaysian drivers. It’s probably safe to say that no one really likes paying toll in Malaysia, but for those who use the Touch ‘n Go card, SmartTAG, Touch ‘n Go eWallet, RFID and now PayDirect, there’s no denying that every layer of innovation makes doing the deed more convenient.

    If you have not heard of PayDirect, it essentially allows users to link up to three Touch n’ Go cards to their eWallet app. Once linked, the toll charge will automatically be deducted from the eWallet whenever it’s used (either by tapping it on a reader or by using a SmartTAG), without any deductions on the physical card itself.

    In the event that the eWallet has insufficient funds, only then will the fare be deducted from the card’s balance. Reloading the eWallet is done through the phone app via credit or debit card, online banking or TNG Reload PINs with no additional fees.

    In the video above, we ask a few Malaysian drivers what they think of each of the above ‘conveniences’. Be sure to watch it, and don’t forget to let us know what you think!

     
     
  • Touch ‘n Go PayDirect now available on 10 highways

    Click to enlarge

    Touch ‘n Go has increased the number of highways that are PayDirect-enabled to a total of ten, with six more set to join the list in the future. During its initial introduction earlier in February, PayDirect was offered on just three highways – Duta-Ulu Kelang Expressway (DUKE), Kemuning-Shah Alam Highway (LKSA) and the Stormwater Management and Road Tunnel (SMART).

    New additions to the list include the Guthrie Corridor Expressway (GCE), Kajang Dispersal Link Experessway (SILK), Maju Expressway (MEX), Lebuhraya Grand Sepadu (GRANDSEPADU), Ampang-Kuala Lumpur Elevated Highway (AKLEH), Kuala Lumpur-Kuala Selangor Expressway (LATAR) and Cheras-Kajang Highway (GRANDSAGA).

    As a refresher, PayDirect allows users to link up to three Touch n’ Go cards to their eWallet app. Once a card is linked to the eWallet, the toll charge will automatically be deducted from the eWallet whenever a linked card is used at a toll booth (either by tapping it on a reader or by using a SmartTAG), without any deductions on the physical card itself.

    In the event that the eWallet has insufficient funds, only then will the fare be deduced from the card’s balance. However you can preserve the balance on the card if you enable the auto-reload feature in the eWallet. Reloading the eWallet is done through the phone app via credit or debit card, online banking or TNG Reload PINs with no additional fees.

    According to Touch ‘n Go, the Besraya Experessway (BESRAYA), Damansara-Puchong Expressway (LDP), Kuala Lumpur-Karak Expressway (KLK), New Pantai Expressway (NPE), Shah Alam Expressway (KESAS) and Western KL Traffic Dispersal System (SPRINT) are the other highways that will soon support the feature.

     
     
  • Touch n Go RFID fitment now at 9 malls, just walk-in

    Note to self: Get RFID done. If like me, you missed out on the Touch n Go RFID pilot programme last year, here’s your chance. TnG is now accepting walk-ins at nine fitment centres across the Klang Valley, offering RFID tag fitment for free.

    Before this, one had to register online and wait for an invitation email from TnG. Once received, he/she proceeds to a fitment centre to get it done. Now, one can just go straight to a fitment centre without an appointment.

    Car owners are required to bring their IC and a copy of it, driver’s license (or passport for non-Malaysians), and a copy of the vehicle ownership certificate or valid insurance cover note.

    As explained before, RFID is linked to the user’s Touch n Go e-wallet account, but the RFID on someone else’s car can be linked to your e-wallet. In such a case, the vehicle owner must provide an authorisation letter authorising the RFID registration and for it to be linked to your TnG e-wallet account. The letter template is available on the TnG RFID registration portal.

    The RFID sticker, which is embedded with a radio frequency chip, will be affixed on your car’s windscreen or headlamp. It is unique to each vehicle, weather and tamper-proof. Drive into the RFID lane and toll fares will be auto deducted from your e-wallet. Balance viewing and top-ups can be performed on the app, via online banking and credit/debit cards.

    New RFID users will get a 20% rebate on their first 10 toll trips until June 30. The walk-in fitment outlets are open from 10am to 10pm at the following locations:

    • Aeon Big Bukit Rimau, Shah Alam
    • Aeon Big, Kepong
    • Berjaya Times Square, KL
    • Empire Shopping Gallery, Subang Jaya
    • Sunway Velocity Mall, Cheras
    • Tesco, Pusat Bandar Puchong
    • Tesco Extra, Cheras
    • Tesco, Setia Alam
    • Tesco Bukit Tinggi, Klang

    In September 2018, we were part of the first batch of Touch n Go RFID users. For a full explanation on how the system works, the installation process and a demo video, click here.

     
     
  • EZ-Link, Touch ‘n Go to launch Combi Card in Q4 – dual currencies for digital payment in both countries

    Touch ‘n Go and Singapore’s EZ-Link have announced that the development of a dual currency card that will enable users to pay for mobility in Malaysia and Singapore is making progress, and is targeted for launch sometime in the fourth quarter of this year.

    The two companies had signed a memorandum of understanding (MoU) on July 30, 2017, to develop the new dual currency card, the first in Southeast Asia.

    The Combi Card will securely host both electronic wallets from Touch ‘n Go and EZ-Link, Singapore’s largest issuer of CEPAS-compliant cards. The card will offer integrated digital payment at enabled touch points in both countries – initial deployment will first allow users to pay for urban mobility and parking charges.

    “EZ-Link is excited to partner with Touch ‘n Go to make it possible for our people to conveniently pay for electronic road pricing in Singapore, highway tolls in Malaysia and parking as a start, and shopping and dining in the future with just one card,” said EZ-Link CEO Nicholas Lee.

    “The partnership inked with EZ- Link is one of the many ways Touch ‘n Go is innovating to bring the benefits of cashless payments to wider market segments,” said Touch ‘n Go CEO Syahrunizam Samsudin.

    “This synergy to create a dual currency cross-border combi card will undoubtedly make daily transactions fuss-free for Malaysian and Singaporean consumers with faster, simpler and more secure payment options,” he added.

     
     
  • No new AWAS cameras installed – transport ministry

    According to transport minister Anthony Loke, the government has not installed any new AWAS (Awareness Automated Safety System) cameras. In a report by The Star, Loke said there are currently 45 cameras in operation. Of the 45 cameras, 29 are used for monitoring speed limit offences, while the remaining 16 for traffic light regulation.

    Loke was responding to a question from Datuk Seri Wan Junaidi Tuanku Jaafar on whether the government intends to set up more AWAS cameras and how much it would cost to do so. “At this time, the government has not installed any new cameras using government funds,” said Loke.

    “All the AWAS cameras were installed under the previous contract. The cost of installation for the cameras was borne by the two companies. However, the detailed breakdown cost of the installations were not stated,” he added.

    Loke estimated that installing one camera would cost between RM200,000 and RM250,000, which includes the electric cable, infrastructure, camera and ground work costs, but excludes maintenance.

    The minister also reiterated that the purpose of AWAS is not to trap anyone, but to educate motorists to adhere to the road rules especially in accident-prone areas.

    “In areas where AWAS is enforced, there are ample signboards of the system at the distance of three kilometres, two kilometres and one kilometre before the location of the actual camera. These signboards are to inform road users that the system is in force and not to trap or catch drivers off guard,” he explained.

    For now, about 90,000 summonses have been issued under the AWAS system, although the settlement rate remains low.

     
     
 

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Last Updated 18 May 2019