Consumer Reports has published its 2015 Annual Auto Reliability Survey, which measures how reliable a new car purchased today is likely to be, based on the past three model years of problem areas reported by consumers.
According to this year’s survey, communications and infotainment systems, as well as modern transmission technologies, registered as the most common dissatisfactory aspects of vehicles. Keep in mind, though, that the survey is done for the United States market and does not necessarily represent the same for our local market.
It is also important that note that this survey differs from the J.D. Power Asia Pacific 2015 Malaysia Customer Service Index (CSI) Study. That one, focussing on the Malaysian market, measures overall service satisfaction among owners who took their vehicle to an authorised service centre for service maintenance and/or repair work during the first 12 to 24 months of ownership.
Back to the Consumer Reports survey, it is revealed that consumers are demanding for their car infotainment systems to be as up to par as the latest smartphones. Unfortunately, systems that are not intuitive or lack reliability end up disappointing consumers.
However, considering the development and production time needed to implement new systems, car tech releases will generally trail behind smartphones and its accompanying app.
New transmissions developed to comply with increased fuel economy demands are also a source of problems. The survey pointed regardless of transmission complexity, be it a dual-clutch gearbox, a continuously variable transmission (CVT), or even eight- and nine-speed gearboxes, vehicles still required repair and replacements because of rough shifting among the gears and slipping CVT belts.
Due to these problem areas, several carmakers, which are part of the survey, experienced a sharp drop in the survey’s predicted-reliability scores while others saw a movement upwards. The data pool consists of subscribers reporting on more than 740,000 vehicles in their garages.
A few highlights from the survey showed that Kia and Hyundai have gained a better foothold, occupying the sixth and ninth position respectively, with the former Korean brand beating Honda.
Lexus meanwhile, garnered top reliability marks for all seven vehicle lines scored in the survey, taking top spot ahead of Toyota and Audi. Other carmakers like Acura and Infiniti went down the charts, while Ford and Fiat-Chrysler brands (Chrysler, Dodge, Jeep, Ram, and Fiat) occupied the lower or near bottom half of the rankings.
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setuju 200%. my 1992 sunny’s panasonic radio still work well with rotten speakers and clocks runs as it was in 1992. kudos to sunny the legend!!
Where is Proton?
Reliability and Proton don’t come together. If you see “reliability” then you will never see “Proton”.
That’s why you won’t go wrong with the 4AT which is soooooo RELIABLE!
Looking for fashion and stylish transmission? Enjoy the VW DSG then! Complimentary with the coffee at VW service centres.
Why so many uncles drive Toyota? Because they know Toyota reliability can help them save money for their kids’ better future.
Every adik here will one day become an uncle, but not every uncle can afford a Toyota.
Why Toyota so expensive? Thanks to your beloved junk Proton.
Same L0rrr,
Please read properly before post yr comment. This survey done in USA. Since USA is not Proton market defenitely no report related to Proton arrise.
Reliability, Kia beating Honda? This report seems unrealible. Most of the respondents are either Korean or Mainland Chinese.
or u are living on perceptions rather than reality !
This is in America lah. However in Malaysia Honda is perceive to be very reliable and Korean make comes last. This shows that Malaysians thinking often defy logic.
Rakyat thinking is always logical. You tak suka, means you BN macais so you must kluar!
Quite true. Look how unreliable mercedes benz is but here that brand is outstanding
Are you kidding me? Mercedes>Korean junk. Thats the truth. Please think about the demographic of the brand. People who buy Korean junk=/= with people who but Mercedes. People who buy Mercedes wants the best, so little thing that Korean junk buyer thought nothing is a big thing for Mercedes buyer. Thats why most AAA brands scored lower.
then how come lexus is at first place & audi is at 3rd place while merc is at the bottom waaayyyy below korean’s soo called junk? pls explain mr amende lahanat?
typical fans boy
ST = Sh*t talker heh.
Lexus and toyota unbeatable….
and Audi comes out first among its German rivals…i’m surprised
waahhh! surprised, audi a VW group product is reliable here in Uncle Sam’s land. and even the parent co, VW is scoring good reliable rating there. most prob bcoz non of their model there using dry clutch dsg7, golf/passat/jetta 1.8 tsi with normal torque converter gearbox ala those selling in US proved a better combo. anyway, they’ll be screwed/sued left/right if selling dsg7 there
Ha Ha Ha , Kudos to Ford and their PowerShit DCT gearbox!!
wow Subaru top 5 there
Anyone caught by surprise with VW? I mean despite all the bad news DSG had, it still managed a respectable score.
Not surprise at all. VW bribed the score, or pay someone to engineer the score.
in US, they used a normal torque converter gearbox instead of dry clutch dsg7 for those model having torque up to 250nm. only wet clutch dsg’s are used for those churning above 250nm of torque. hence, reliability rating quite good there
VW is not only famous for their failure DSG, their engine is just another one. VW can use Aisin gearbox all they want but the engine-check light will just haunt owners down.
Kia, design by German, built by Asian..that combination can never go wrong !
toyota and lexus still on top reliability..sorry for proton no room for you
proton have no model selling in North America. read be4 u post!
Proton never exist in US in the first place. .. lol…. u will be suprise if it rank up there even without exist lol….
Proton engines not meeting the emission tests in usa that’s why not selling there