Toll rebates amounting to RM51 million under the PLUSMiles loyalty card programme still lays unclaimed, Deputy Works Minister Datuk Rosnah Abdul Rashid Shirlin said, in a report by Bernama.

Since the card was launched in 2009 and up to September 30 this year, toll rebates have accumulated to RM72 million. Out of that number, only RM21 million in toll rebates have been claimed so far, she told the Dewan Rakyat. She noted, however, that rebates must be redeemed within a period of 12 months. Exceeding the 12-month timeframe, any unclaimed rebates would be deemed void.

“To claim the rebate, a cardholder must go to the (PLUS) customer service counter for a verification process before the rebate can be credited to the card. If there are no problems, the redemption will take only five minutes,” she said. Similarly, PLUSMiles cardholders can choose to register online as well, Rosnah said.

Rosnah said that a direct rebate mechanism has not been implemented as of yet, this is due to the constraints in the current system. “However, PLUS in cooperation with Touch ‘n Go will always be open to suggestions and improvements, and PLUS will continue to study the best rebate mechanism for users,” she concluded.