Prime minister Datuk Seri Najib Tun Razak said he was satisfied with the response by the Land Public Transport Commission (SPAD) and Keretapi Tanah Melayu (KTM) in solving the Electric Train Service (ETS) online ticketing system issue, Bernama reports.
He said solutions that had been identified included increasing internet access capacity for e-ticket purchases. “This is to enable the e-ticket services to be more efficient for customers. It will be implemented by March 9 (today),” Najib said through a post on his official blog.
Other measures include revising the e-ticket web portal into a main or landing page that will be more user-friendly. He added that KTM will also be increasing the number of trained customer services staff with immediate effect to improve the quality of customer service.
Najib also said that the mechanism for refunds when transactions failed will also be improved via a better collaboration with banks and by sending notifications to customers via email and short-messaging system (SMS). He said these efforts will be implemented by March 21.
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Try buying KTMB train ticket online. Vomit blood.
There is one time i purchase ETS ticket online. After payment done, the ticket is not reflected in the system. Call their CS never pickup, email sent never replied. My money never refunded. What a lousy system. They really should change it to better one.
i always drive.
Satisfied?….no wonder they can never improve.
After 3 months…breakdown again.
Then order brand new systems ,mah.
Still wondering what he is not satisfy with?????????
Why can’t there implement android/ios phone apps for e-tickets as easy as buying a movie tickets online for an example?
need to wait another decade before they have this.