Prime minister Datuk Seri Najib Tun Razak said he was satisfied with the response by the Land Public Transport Commission (SPAD) and Keretapi Tanah Melayu (KTM) in solving the Electric Train Service (ETS) online ticketing system issue, Bernama reports.

He said solutions that had been identified included increasing internet access capacity for e-ticket purchases. “This is to enable the e-ticket services to be more efficient for customers. It will be implemented by March 9 (today),” Najib said through a post on his official blog.

Other measures include revising the e-ticket web portal into a main or landing page that will be more user-friendly. He added that KTM will also be increasing the number of trained customer services staff with immediate effect to improve the quality of customer service.

Najib also said that the mechanism for refunds when transactions failed will also be improved via a better collaboration with banks and by sending notifications to customers via email and short-messaging system (SMS). He said these efforts will be implemented by March 21.