AIG Malaysia Insurance, a subsidiary of American International Group, bagged the Best Insurer 2016 award at the MRC Symposium 2017 last week. This year’s win makes it the fourth for the company, adding to the number 1 spot titles it bagged consecutively in 2011, 2012 and 2013.

The main criteria for winning the award is based on the best turn-around time in the approval of motor claims amongst all the general insurers in Malaysia. The company holds the record for the shortest turn-around time for motor claims in the industry.

“We are truly honoured to receive this award and to be recognized as a leader in the industry for our commitment to providing our customers exceptional motor claims service. We have set a benchmark with our claims processes and will keep pushing ourselves to stay ahead of the competition,” said AIG Malaysia CEO Antony Lee.

“Our customers are at the centre of what we do here. Improving the customer experience, especially at their time of need, continues to be a key focus for us. This is even more important with market liberalisation when car owners will need to make that important decision comparing price with service quality,” he added.

Formed in 1998, Motordata Research Consortium (MRC) is the only concessionaire appointed by the general insurance association of Malaysia (PIAM), with the endorsement of Bank Negara Malaysia (BNM), to build a database to reduce subjectivity and improve standards in the industry. The database acts as a point of reference and record-keeping to improve claims processing and increase transparency.