A video currently going viral on Facebook alleging that a petrol pump at a Petronas station was under-dispensing petrol has been confirmed as unfounded. According to the video, a customer alleged that the pump did not dispense the correct amount of fuel as paid for.

To prove it, the customer asked station staff to pour RM10 worth of fuel into a bucket, and alleged that the volume of petrol was not equal to the amount paid. In a statement on Facebook, Petronas stated customer feedback was taken seriously and to protect the consumer, welcomes inspection from the Ministry of Domestic Trade, Cooperatives and Consumerism (KPDNKK) and Metrology Corporation Malaysia, the authorities overseeing calibration of all weight and measuring equipment used commercially under the Weights and Measures Act, 1972.

After testing by the KPDNKK and Metrology Corporation, the pump alleged to have been faulty was found to be in full working order and confirmed as dispensing product accurately. In its statement Petronas said, “we take customer feedback seriously, especially unfounded complaints such as the incident involving the Petronas station at Simpang Pulai South Bound that went viral on social media and Whatsapp.”

The statement continued, “to protect consumers, we welcomed KPDNKK and Metrology Corporation to conduct tests at the Petronas station concerned. It is with pleasure we announce enforcement authorities confirmed there is no discrepancy in the quantity of fuel dispensed as has been alleged.”

Petronas considers the incident to have been satisfactorily explained, and has asked for public co-operation to not spread false allegations. Petronas customers needing further information or wishing to lodge a complaint are welcome to call its hotline at 1-300-88-8181 or email mesralink@petronas.com.my.