No one enjoys potholes, and we wish they can be fixed with quicker efficiency. In light of this, Waze has collaborated with the Selangor state government this year to allow motorists to report potholes via the navigation app.

According to Smart Selangor Delivery Unit (SSDU) deputy program director Fahmi Ngah, the Selangor state government has received more than 19,000 reports via Waze users, and have patched almost all of those that are on local authority roads from January to November.

“This citizen collaboration has shown tangible impacts and we hope that Selangor citizens continue to assist the state in pothole detection via the Waze app,” he said.

“With this initiative, drivers in Selangor have a simple and effective way to report potholes directly to the authorities, so they can get patched quickly,” added Edward Ling, country manager for Waze Malaysia.

The initiative covers all twelve Selangor state local authorities – Petaling Jaya (MBPJ), Shah Alam (MBSA), Hulu Selangor (MDHS), Kuala Langat (MDKL), Kuala Selangor (MDKS), Sabak Bernam (MDSB), Ampang Jaya (MPAJ), Kajang (MPKJ), Klang (MPK), Selayang (MPS), Sepang (MPSepang) and Subang Jaya (MPSJ).

However, this excludes some roads in Selangor that are privately owned or separately managed by the Public Works Department (JKR), the state district office, or the Malaysia Highway Authority and Concessionaires.

So, how do you report a pothole via the app? When you spot one, have your passenger tap and hold down on the Reports icon and then selecting Hazard. In the Hazard menu, select On road, followed by Pothole and finally, tap on Send to share the report.

Once the report is sent, wait for the relevant Selangor state local authority to patch the pothole within five days. As a safety reminder, you shouldn’t be fiddling around with your phone while driving, so get your passenger to do it for you.