The JPJ’s counter services system is over 10 years old and ancient. It needs to be modernised in line with the era of digitalisation. This was transport minister Datuk Seri Wee Ka Siong’s opinion after paying a surprise visit to the Johor JPJ headquarters in Taman Daya, JB yesterday.
Wee used the Malay word kuno to describe the road transport department’s system and advised JPJ to note the crowding at the facility, especially on Sundays. The minister said he felt sad seeing the people waste time in a long queue, and under the hot sun too.
“To be honest, I am sad to see the people in a long queue around the JPJ Johor building. I investigated the cause of the long queue. Some said that driving licenses cannot be renewed at Urban Transformation Centres (UTC) and post offices. Some questioned the JPJ’s MySikap system, which has online transactions, but requires one to go to JPJ for printing,” he said.
“Besides that, of the four driving license printers supplied by Percetakan Keselamatan Nasional (PKN), only two are functioning at this JPJ Johor office. This is very disappointing and I immediately contacted PKN and instructed them to repair the printers immediately or send new ones,” Wee added.
The minister said that he gave his mobile number to JPJ Johor and told them to contact him if they have any problems. He told JPJ to not allow the public to wait for hours just to get a printed license. Wee said on his Facebook page that he has instructed JPJ’s HQ to collect information from all JPJ branches, UTC and post offices regarding the status of lesen and road tax printers by PKN.
“I don’t want the situation in JPJ Johor to happen elsewhere, which in the end will waste the rakyat’s time. The rakyat will of course be angry if they have to go here and there for LMM and LKM business, which should be done in an easy and fast way.
“I will try my best to bridge the gap between JPJ’s plans and the rakyat’s aspirations. Services rendered should always be good, smooth, time saving and fulfilling the needs of the people,” Wee said.
In a follow-up Facebook post a couple of hours later, the Ayer Hitam MP and MCA president said that PKN took action by sending a technical team to fix and add to the printer count at JPJ Johor.
“As of 4pm three printers are functioning for the public counters and two more were placed at special bulk counters for driving institutes and big companies. This means that there are now five functioning printers instead of just two this morning. All parties must learn from this and always improve on productivity for the good of the rakyat,” Wee remarked.
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Thanks Mr Wee. Now please visit all JPJ branches nationwide to “encourage” such efficiency.
Mantap our best TM ever!
This MR WEE is transport minister for 15year… now only he realized. Makan tido, makan tido ka
15 years? Were u sleeping for the last 14?
LOL! How can you confuse Dr Wee with Loke and LTL. Yeah, they are all Chinese but they aren’t the same person, ya know.
TM position was held for decades by yellow star bosses, not only just WKS, LTL, but also OTK, LLS. It is the token ministerial position for the yellow star since they lost the FM position.
WKS copied AAB’s spot check tactic on JIM almost 20 yrs ago
As usual, if top people dont make noise, everything is ok…harap maaf, terima kasih kerana menunggu, kami akan melayan anda secepat mungkin…
I wonder why his direct predecessor never turun padang. Must be too busy thinking about issuing new series of fancy number plates every month.
If just a visit by minister can make them repair those printers in 24 hours, why the hell are those printers are broken for years?????????
can even add additional printers also.
Magic rite? Suddenly all procedures can be dumped into the river, immediately printer repaired.
Okay. Now do something then.
Finally menteri stepping into rakyat shoes. Other menteri please do on-site visits and see what rakyat are facing at the govt counters. Pleas go JPN next. The appointment to settle things is just stupid. 10 appointments per day is rediculous. I heard that counters are empty since it’s appointment base only. Isn’t the purpose of vaccine is to be back to normal? Why still make appointment to meet basis?
Why after so many years only know look into this? Then must media show he is working.
At last he finds manhood to follow the good example of Loke Anthony
Exactly what good example did Loke do? I mean other than filling MOT coffers with never ending selling fancy plates inspite of him promising to stop it.
Well done Mr Wee. Eventhough you are in BN, you are still doing good work for the nation. Hope JPJ as a whole will modernise and improve the work flow.
Why suddenly can’t also renew at UTCs & post offices? Covid-19 can only make people fall sick, not the equipment.
Plain BS
Seems the equipment got the new Omnicron virus.
The next virus coming is Decepticron.
Bravo to the minister, tis problem is just the tip of iceberg. The problem is how can the head dept concern didn’t know or notice the issue n ratified it earlier .
Why bravo? After so many years now only he wanna take action?
What do you mean? He is only in the job from 2020.By far he is the freshest of all TM we got yet the most active.
What a load of crap…after being a menteri for quite a while,now only notice how Jurassic JPJ has been?
Dont say ancient,the whole setup from top to bottom,including those at the kementerian needs a revamp.
What a laughing stock.Anyway,it is better late than never.
WKS was TM for only 18 months, Loke was TM for 22 months. Why Loke never brought this up last time? Tido kah?!
1st why we need yearly renewal a driving license?
2nd change LKM to permit.
We queue for years we complaint nothing done. Dia queue sekali je terus complaint terus nak upgrade
I suggest menteri semua jalan hidup macam rakyat biasa. Kj jatuh, jalan settle. Wks beratur, nak upgrade system terus. Baik la ini macam.
The moment wee turn his backside, those JPJ leeches will just let it slideeee. Bec lips and mouth services. No followup monitoring to kick their arses.
Printer sekarang banyak murah ma, beli guna petty cash pun bole ape
I have no issue renewing my lesen, road tax etc at my local post office. Waiting time under 5 minutes during non peak hours.
Is our minister Wee trying to upgrade the system to some state of the art (expansive) protect the interests of Malaysians and foster the domestic counter system industry?
Wot about puspakom? Can wee allow authorise service centres of truck and lorries to do road worthiness indspection whilst vehicle undergoing routine maintenance? This will save 2-4 days a year of lost productivity.
Hah Johor lucky. Other states will still have the same issues unless the minister goes to each state and wake their sorry balls up to work.
If you replace with the new system or new tools, nothing can beat the new mindset…
Roadtax also need to be modernise. New design should include qr code to check its originality, and can be printed at home.
With millions of ringgit collected for number plates, can’t afford printers or hire smarter people to find better solution? ohh forgot this is Malaysia where things never change
Must ask Loke what happen to the millions collected from number plates.
Took him so long to know this?? Just to make up for 100 days report card la.
Doesnt require a rocket scientist to discover these issues in JPJ. Bayar gaji pengarah n staff RM juta2. Printing machine rosak pon kena menteri settle ke??? RIP JPJ and many other govt dept.
Spore driving licence is for lifetime unless blacklisted. No need renewal. Car licence also can drive lorries<3tonnes. No need GDL. Also must help farmers n palm oil pekebun kecil exemption of puspakom inspection if lorries only travel fr farms to mills.
Before that, what happened to budget utilised to upgrade JPJ system years back. Who was the contractor involved and what was the outcome. This analysis has to made public. If there is no such activities happened then what happened to the budget allocated, was it returned to MOF. Firstly pls make this public then we can consider your action is considerably in the interest of public. Thank you Mr. Minister
This is not about system, this is people problem already, printer malfunction, need a minister to call only people come to fix? Are you kidding me, this is management problem already….
next, stop with the damn dress code thing JPJ enforces
Mr wee. Pls look into e auto cannot do e- serahan Tukar nama for commercial truck.easy to all Dealear to register. Save time and money. Recently all e auto can’t do e serahan. Pls pls Pls look into this matter. Thank you. Mr wee.