The Chery Omoda 5 rear axle case is closed, according to the customer whose car suffered a malfunction, and which case went viral.
“I would like to share that Chery Malaysia and I have resolved the incident and my complaint. I have inspected the vehicle and am satisfied with the condition of the vehicle. I’m glad that Chery Auto Malaysia has been helpful and quick in resolving the matter responsibly and amicably. Thanks everyone for your concern; the matter is now closed,” customer Stephanie posted on Facebook.
Following the episode that went viral in late April, Chery said that 60 units of the Omoda 5 in Malaysia were identified to be using the affected rear axle, produced on August 15, 2023. The company then decided to cast a wider net and recall vehicles with parts made between August 14 and 17, totalling 600 units.
The root cause of the issue was identified to be a miscalibration of welding equipment at a vendor. “Following a comprehensive investigation, the vendor reported that the issue was due to a facility upgrade during which a worn-out tip of the automated welding machine was replaced by a new welding tip. The replacement of the new welding tip resulted in a miscalibration of the equipment,” Chery Auto Malaysia VP Lee Wen Hsiang explained in May.
All 600 customers have been contacted and as of May 24, Chery had completed 92% of inspections, so by now it should be pretty much case closed on the recall, replacement and inspection front as well.
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Great.
Now we can buy this car for less than Rm5K.
She was given a new replacement car and enough money to shaddup. Of course anyone would be happy, buy 1 free 1.
You wont see the problem till the day it happen
case closed? very fishy. wonder how much chery paid her and what non disclosure agreement she signed
hmmmm… the statements sounded like a corporate ‘damage control’ statement, drafted by PR dept / chat gpt, requested to copy paste on social media.
not only signed NDA, probably compensated with 10 years warranty and 10 years free service. if i’m the owner, this will shut me up though.
10 years? The lady probably driven the car straight to Mytukar the day she got it back from repair.
Hahhahahhahahhahha bravo, take a bow CCP agents
Wuhan discovered covid not the origin of covid. Hanya orang bodoh je tak tahu sampai hari ini. Yang pandai sudah tahu fort detrik lab di Amerika yang buat cipta virus ni
So what? Both side are the same using developing nations like Malaysia as pawns, not partners. You all are hopelessly naive
She thanked everyone for the concern but no thanked to Chery for fixing the problem (which they caused). Response sounds so reluctant cos stuck with this PoS and no choice now unless sell for heavy losses.
Sales must have dropped so much that need to repeat this notification. Anyway this brand is among the worst car brands in middle kingdom according to the list.
https://carnewschina.com/2023/03/18/2022-chinese-auto-brand-quality-ranking-chery-jetour-and-sgmw-baojun-are-among-the-worst/
wonder how much chery paid her lol
Could be a stick rather than a carrot.
Sueing customer is what they would do
1 case in few millions car can huru hara until now. Stupid. Millions of takata air bag faulty atau millions of BMW steering rack dan GB issue tak ada bising pun.
How to see comment like
1. Only a few compared to tenth of thousands ….
2. Toyota, honda, tesla, bmw also like that…
then you know it’s from the Little Pink troopers.
shall wait for more and more mechanical problems and defect from a tier 3 china car.
brake issue girl got sued for defamation. and broken axle just replace the broken part considere settled and closed? just let them get away so easily when someone could have just died if it was on highway man!!!
What else you think should happen? Chery to give them a semi-D as sorry gift? Grow up la… this is how the real world works. When Honda airbags are literally killing people, with people actually DEAD, where is your keyboard?
Pemikiran mrk mcm ni :
Sbb yg mati pun marhaen, jd x efek pd pembangunan negara…
no one dare to buy chinese car anymore. too many issues
Hahah..customer kena paksa cakap mcm tu ke?
If all 600 cars hv been addressed, then we’ll do e. No loss of life or injuries attributed to this defect. Act fast and prevent loss of live is most important.
Well done to all involved
Still won’t trust Chery, their quality control and assurance are bad even from before.
Satisfied but not until you hear your car’s resale value
How many levels of QC does the part have to go through to finally end up in customer hands? All failed! Fail for one part, can fail for any of the rest
Sorry to say, this “issue” should not have happen in the 1st place. I repeat it should never ever happen. With todays technolgy and machinery, this so called issue should have been address long before mass production. It just show shoddy work and cost cutting. The client was very lucky, what if it happens on a highway with the whole family dead? What then?
Hahahahahaha.