Petrol stations used to be a place where you simply tanked up your ride, but they’ve become much more these days – think a ‘destination’ where you can not only fuel up, but also shop, run errands, do banking, pay bills, have a coffee or even hang out with family and friends, and you’ve pretty much got a station of today.

The one-stop centre convenience concept is very much what Petronas is offering with its stations. With over 1,000 stations nationwide, the national oil company has the largest network of convenience stores at petrol stations, with over 700 Kedai Mesra outlets.

Plenty on call at the stations, led by over 1,400 ATM terminals, 500 Touch ‘n’ Go facilities and 900 e-Pay terminals for customers to pay their utility bills and perform their banking transactions. The company is also venturing into a partnership with Malaysian Electronic Payment System to line up more ATM terminals for greater banking convenience.

Petronas is also the first to offer branchless banking service with BSN at over 300 stations – customers with BSN ATM Card can now deposit, withdraw, pay utility bills and purchase Premium Savings Certificate (eSSP) as well as goods from Mesra Shop.

Dining-wise, there are approximately 80 quick-serve restaurants ranging from international chains such as McDonald’s, Burger King, Dunkin Donuts and Starbucks to local offerings from Kayu Nasi Kandar, Craven Café Penang Nasi Kandar, Daily Fresh, Hot & Go and Bread Story Pick ‘n’ Go.

Motorists can also pamper their cars at the 38 car spas available at selected stations. To add fun to convenience, the first-of-its-kind Twin Stations located along the Besraya highway also stage performances periodically to entertain customers who dine there.

The company also rewards points via its Mesra Card loyalty programme. Points earned at the station can be used to purchase fuel and non-fuel products as well as AirAsia tickets through a smart partnership with the airline.

The coverage of services is very much aimed at providing as much as possible to customers. “We understand motorists’ need for a central place where they can access everything at one stop under one roof,” said Akbar Md Thayoob, senior general manager, Petronas Dagangan Berhad.

“Our Petronas stations are designed for motorists to conveniently stop by and have a cup of coffee while waiting for the rush hour to subside. They can also purchase provisions as opposed to having to go to a supermarket after a long day at work or stock up the essentials before heading out for a long-distance trip,” he said.

“We want our customers to know that they are always at the top of our mind and whatever innovation and differentiation that we create, we do it with them in mind. This is our brand promise – to provide our customers with service differentiation and to make their journey on the road a pleasant one,” he added.