toll booth

PLUS Malaysia Berhad has provided the services of four Thai language interpreters to facilitate communication following the launch of electronic toll collection at the Bukit Kayu Hitam toll plaza yesterday. Speaking to Bernama, PLUS’ GM of operations Norbayati Manap said the facility was to help Thai nationals who used the entry-exit point to obtain necessary information about the ETC.

“The interpreters will serve for a week and we will extend their service or provide more interpreters, if necessary,” she said, adding that prior to the implementation of the ETC, 90% of highway users in Penang and Kedah were already making toll payments electronically.

According to Norbayati, a special lane has been provided for the purchase of Touch n Go or PlusMiles cards as well as to top up existing cards for road users. Furthermore, 30 people, comprising PLUS staff, highway traffic police and People’s Volunteer Corps (Rela) members, had been deployed at toll plazas where the ETC was launched to assist.

To recap, these are the toll plazas that have gone cashless since yesterday:

• Penang Bridge toll
• SMART Highway toll
• Dato Keramat toll on the Ampang-Kuala Lumpur Elevated Highway (AKLEH)
• Ayer Panas, Sentul Pasar and Batu tolls on the Duta-Ulu Kelang Expressway (DUKE)
• Jitra and Bukit Kayu Hitam tolls on the North-South Expressway (PLUS)
• Lunas and Kubang Semang tolls on Butterworth-Kulim Expressway (BKE)
• Gombak and Bentong tolls on the Kuala Lumpur-Karak Highway (KLK)